No longer detecting CD Drive

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No longer detecting CD Drive

Post by KKittelman on Sat Mar 05, 2011 4:22 pm

I'm running a Toshiba laptop with Vista. Recently I noticed that my CD-Rom (Matshida DVD-RAM UJ862ES) is no longer detected. I can open it, put a CD in, and hear it spin, but then it stops. The drive is not showing on my computer.
I've attempted to update the driver and it says I have the latest driver.

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Re: No longer detecting CD Drive

Post by KKittelman on Sat Mar 05, 2011 4:54 pm

After a little further investigation, there appears to be a driver issue. I looked under Device Manager and the CD/DVD player is marked.
Under 'Properties' it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I've tried updating the driver.. no success.

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Re: No longer detecting CD Drive

Post by Dr Jay on Mon Mar 07, 2011 7:26 pm

Go to this page, and click on the Run now button: http://support.microsoft.com/gp/cd_dvd_drive_problems

It will run a diagnostic to tell you why you cannot play media, etc.

Let us know what it says.

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