'a problem with the hard drive has been detected'

**benjyx** · **benjyx** on 2nd March 2011, 11:36 am

When I log on to my user account on my laptop, it comes up with; 'Windows boot failure press ok to fix boot failure.' When i click ok It tells me a download is needed; ''a problem with the hard drive has been detected' and if i click yes to download it a screen saying safe mode appears but nothing else, i cannot access the start menu or anything else. Any help would be greatly appreciated.

**Dr Jay** · **Dr Jay** on 7th March 2011, 7:27 pm

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.

Place a blank CD-R disc in to your CD burning drive.
Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here
Your system should now display a REATOGO-X-PE desktop.
Double-click on the OTLPE icon.
When asked "Do you wish to load the remote registry", select Yes
When asked "Do you wish to load remote user profile(s) for scanning", select Yes
Ensure the box "Automatically Load All Remaining Users" is checked and press OK
OTL should now start. Change the following settings
- Change Drivers to Non-Microsoft
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\_OTL\MovedFiles
- Copy this file to your USB drive if you do not have internet connection on this system
- Please post the contents of the OTL.txt file in your reply.