need help getting rid of antivira av

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need help getting rid of antivira av

Post by na5695 on Thu Feb 17, 2011 12:55 am

i was infected today and i used your guide to try and get rid of antivira, i did everything it said to do but i still have antivira on my computer. can you help me get rid of it?

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Re: need help getting rid of antivira av

Post by Pancake on Thu Feb 17, 2011 4:39 pm

Hi.Welcome to the forum


Please run all these programs..


Download the [You must be registered and logged in to see this link.] and extract to your Desktop.


Execute TDSSKiller.exe by doubleclicking on it. You may be prompted to restart your machine. Type Y at the prompt.

Once complete, a log will be produced at root. It will be named

UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_27.1.2010_15.31.43_log.txt.


Attach that log here please.



====================================================


Please download Malwarebytes' Anti-Malware from one of these places:

[You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]


Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.

* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.Do so.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply.



===============================================



Download Combofix from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.] and place it on your Desktop

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Combofix may be slow to start and appear to be doing nothing before it starts scanning.Just leave it,it will start.

You can get help on disabling your protection programs here : [You must be registered and logged in to see this link.]

Please include the C:\ComboFix.txt in your next reply for further review.


Caution.....
Never use this program to remove files.Only use it with help from an experienced user.Wrongful use can damage your computer.This tool is not a toy and not for everyday use. ComboFix SHOULD NOT be used unless requested by a qualified helper













[You must be registered and logged in to see this link.]

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