my computer keeps shutting down - i have spyware

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my computer keeps shutting down - i have spyware

Post by shhendrix on Tue 15 Feb 2011, 5:20 pm

Hi, I have a message on my desktop telling me that I have spyware... I purchased protection online earlier from Avira, my computer keeps telling me that even that protection is infected...... how do i get this spyware off and will I be able to use the new protection (Avira) once the spyware is gone? I really appreciate anyone who can assist me....

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Re: my computer keeps shutting down - i have spyware

Post by shhendrix on Wed 16 Feb 2011, 3:25 am

Hello.. I posted this question yesterday and noone responded? Can someone please help me....

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Re: my computer keeps shutting down - i have spyware

Post by Belahzur on Wed 16 Feb 2011, 12:26 pm

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


@RealBelahzur - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: my computer keeps shutting down - i have spyware

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