Cannot install antivirus or access internet

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Cannot install antivirus or access internet

Post by zoe8684 on Thu 23 Dec 2010, 12:36 pm

Hi all,

I am trying ti fix my Mum's laptop, which used to run eSet Antivirus 4. It has expired 3 months prior, and thus whiel she was accessing the net she ntoiced her computer was having issues, and then she could not get to the net anymore. I scanned dusing eSet and removed some viruses, but of course given it was 3 months out of date it could not detect everythig. I removed eSet to install avast! antivirus but could nto install it after transferring the installer package from my PC. I have tried this with oterh antiviruses and the Malware Anti Malware Bytes (or whatver it is called!) but could not run or install those either. For the rest the PC seems ti be running fine except no net access ( and her internet connection is fine) and cant install prgrams/run anythinf with a .exe extension, even after renaming program files.
Please help!

zoe8684

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Re: Cannot install antivirus or access internet

Post by Belahzur on Fri 24 Dec 2010, 7:17 am

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


@RealBelahzur - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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