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Solved i need help

Post by mercerboy21 on Tue Dec 21, 2010 10:05 pm

usually i am very good at fixing problems by myself but lately i have been having issues and i have no idea why. i have the hijack this log file. can anyone take a look at it and figure out what is going on?

to help you a little bit more. is that it keeps restarting itself saying that my drivers are out of date which sounds crazy because i have windows 7 and i update my computer constantly when needed and my anti virus and Malwarebytes are up to date. any ideas? thanks a lot Smile



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:58:41 PM, on 12/21/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
H:\Installation Files\Old office depot apps\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: ZoneAlarm Security Toolbar - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZon1.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ZoneAlarm Security Toolbar - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZon1.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: ZoneAlarm Security Toolbar - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files (x86)\ZoneAlarm_Security\tbZon1.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - [You must be registered and logged in to see this link.]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agr64svc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Office Depot PC Support Agent - Support.com, Inc. - C:\Program Files (x86)\Office Depot PC Support Agent\esService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11283 bytes



mercerboy21
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Solved Re: i need help

Post by mercerboy21 on Tue Dec 21, 2010 10:20 pm

just got this BSOD Error..



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002A82EC8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122110-21933-01.dmp
C:\Users\Josh\AppData\Local\Temp\WER-45037-0.sysdata.xml

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mercerboy21
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Solved Re: i need help

Post by Crush on Wed Dec 22, 2010 12:44 am

Hi,

Please attach this file for review:

C:\Windows\Minidump\122110-21933-01.dmp

Are you currently in a bootable state or does the machine come up with that stop error every time now?

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Solved Re: i need help

Post by mercerboy21 on Wed Dec 22, 2010 3:08 am

it comes every once in a while and then the computer restarts but its bootable let me jump on it to get u that file

mercerboy21
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Solved Re: i need help

Post by mercerboy21 on Wed Dec 22, 2010 3:12 am

heres the file

** i could not upload it on here i put it on file factory

* 122110-21933-01.dmp
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Solved Re: i need help

Post by mercerboy21 on Thu Dec 23, 2010 9:46 pm

after some long time researching online i found out that the blue screen was in relation with zone alarm. the installation went wrong somewhere and the mix between that and being online at the sametime(somehow) gave me the blue screen error. uninstalled and reinstalled zone alarm and boom it works. thanks everyone that was involved.

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Solved Re: i need help

Post by Crush on Fri Dec 24, 2010 2:36 am

Glad you got this solved Smile.

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