Help please

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Help please

Post by bobby on Tue Dec 21, 2010 9:06 pm

OTL logfile created on: 12/21/2010 4:02:05 PM - Run 2
OTL by OldTimer - Version 3.2.18.0 Folder = C:\Documents and Settings\user\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,015.00 Mb Total Physical Memory | 489.00 Mb Available Physical Memory | 48.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 81.00% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 74.52 Gb Total Space | 62.26 Gb Free Space | 83.55% Space Free | Partition Type: NTFS

Computer Name: USER-D93A761644 | User Name: user | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2010/12/21 16:00:38 | 000,602,624 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.com
PRC - [2010/12/03 14:35:08 | 000,912,344 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
PRC - [2010/12/03 14:35:08 | 000,016,856 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\plugin-container.exe
PRC - [2010/04/29 14:39:32 | 001,090,952 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
PRC - [2010/04/16 17:36:42 | 000,026,480 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Live\Contacts\wlcomm.exe
PRC - [2010/04/16 07:33:40 | 000,144,672 | ---- | M] (Apple Inc.) -- C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
PRC - [2010/01/15 07:49:20 | 000,255,536 | ---- | M] (McAfee, Inc.) -- C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
PRC - [2009/06/26 16:21:00 | 000,757,248 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\vVX1000.exe
PRC - [2009/04/22 20:11:32 | 001,675,776 | ---- | M] (Flagship Industries, Inc.) -- C:\Program Files\Ventrilo\Ventrilo.exe
PRC - [2008/04/13 19:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (SafeList) ==========

MOD - [2010/12/21 16:00:38 | 000,602,624 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.com
MOD - [2010/08/23 11:12:02 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [On_Demand | Stopped] -- C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe -- (NMIndexingService)
SRV - [2010/04/16 07:33:40 | 000,144,672 | ---- | M] (Apple Inc.) [Auto | Running] -- C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe -- (Apple Mobile Device)
SRV - [2010/01/15 07:49:20 | 000,227,232 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe -- (McComponentHostService)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\DOCUME~1\user\LOCALS~1\Temp\catchme.sys -- (catchme)
DRV - [2009/12/02 10:16:34 | 000,103,552 | R--- | M] (QUALCOMM Incorporated) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\qscnusb.sys -- (MobileAdapter)
DRV - [2009/06/26 16:21:02 | 001,956,096 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\VX1000.sys -- (VX1000)
DRV - [2008/04/13 13:45:12 | 000,060,032 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\USBAUDIO.sys -- (usbaudio) USB Audio Driver (WDM)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========


IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = about:blank
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = [You must be registered and logged in to see this link.]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 14 F4 9B 79 7F 04 CB 01 [binary data]
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "Bing"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..browser.startup.homepage: "http://www.google.ca/"
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20
FF - prefs.js..extensions.enabledItems: {ACAA314B-EEBA-48e4-AD47-84E31C44796C}:1.0.1
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23
FF - prefs.js..extensions.enabledItems: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:1.6.6.20090220
FF - prefs.js..extensions.enabledItems: [You must be registered and logged in to see this link.]:1.0


FF - HKLM\software\mozilla\Mozilla Firefox 3.6.13\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/12/20 22:03:37 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.6.13\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2011/12/20 22:03:37 | 000,000,000 | ---D | M]

[2010/06/04 16:20:32 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\Mozilla\Extensions
[2010/12/21 13:52:25 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\10iozvdb.default\extensions
[2010/06/24 09:34:13 | 000,000,000 | ---D | M] (Microsoft .NET Framework Assistant) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\10iozvdb.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2010/12/21 13:52:04 | 000,000,000 | ---D | M] (Yahoo! Toolbar) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\10iozvdb.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
[2010/09/14 18:50:37 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\10iozvdb.default\extensions\{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
[2010/06/04 16:29:36 | 000,001,819 | ---- | M] () -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\10iozvdb.default\searchplugins\bing.xml
[2010/12/21 13:52:25 | 000,000,000 | ---D | M] -- C:\Program Files\Mozilla Firefox\extensions
[2010/06/04 16:27:15 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
[2010/12/21 13:51:44 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
[2010/11/12 18:53:06 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll

O1 HOSTS File: ([2010/07/03 00:27:04 | 000,000,027 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O4 - HKLM..\Run: [VX1000] C:\WINDOWS\vVX1000.exe (Microsoft Corporation)
O4 - HKCU..\Run: [Steam] C:\Program Files\Steam\Steam.exe (Valve Corporation)
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe (McAfee, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Documents and Settings\user\Application Data\DVDVideoSoftIEHelpers\youtubetomp3.htm ()
O10 - NameSpace_Catalog5\Catalog_Entries\000000000004 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} [You must be registered and logged in to see this link.] (Reg Error: Key error.)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_23)
O16 - DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_23)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} [You must be registered and logged in to see this link.] (Java Plug-in 1.6.0_23)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} [You must be registered and logged in to see this link.] (Shockwave Flash Object)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} [You must be registered and logged in to see this link.] (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 24.226.1.93 24.226.10.193 24.226.10.194 24.226.1.94
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\igfxcui: DllName - igfxsrvc.dll - C:\WINDOWS\System32\igfxsrvc.dll (Intel Corporation)
O24 - Desktop WallPaper: C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O28 - HKLM ShellExecuteHooks: {56F9679E-7826-4C84-81F3-532071A8BCC5} - C:\Program Files\Windows Desktop Search\MsnlNamespaceMgr.dll (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2010/06/04 10:52:51 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O33 - MountPoints2\{746d239c-d999-11df-9b79-001125235752}\Shell - "" = AutoRun
O33 - MountPoints2\{746d239c-d999-11df-9b79-001125235752}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{746d239c-d999-11df-9b79-001125235752}\Shell\AutoRun\command - "" = F:\HWPcAssistant.exe -- File not found
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/12/20 22:04:27 | 002,790,864 | ---- | C] (Adobe Systems, Inc.) -- C:\Documents and Settings\user\My Documents\install_flash_player.exe
[2011/12/20 21:57:06 | 008,582,536 | ---- | C] (Mozilla) -- C:\Documents and Settings\user\My Documents\Firefox Setup 3.6.13.exe
[2011/12/20 20:02:14 | 001,286,504 | ---- | C] (Microsoft Corporation) -- C:\Documents and Settings\user\My Documents\wlsetup-web.exe
[2010/12/21 16:00:37 | 000,602,624 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.com
[2010/12/21 13:52:16 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java
[2010/12/21 13:51:42 | 000,157,472 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaws.exe
[2010/12/21 13:51:42 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaw.exe
[2010/12/21 13:51:42 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\java.exe
[2010/12/21 13:37:22 | 000,040,960 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ndproxy.sys
[2010/12/21 13:36:51 | 000,045,568 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\wab.exe
[5 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/12/21 11:47:51 | 000,000,420 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{ED554431-BA0E-48BB-9E5E-50287E80E902}.job
[2011/12/20 22:59:44 | 000,000,127 | ---- | M] () -- C:\Documents and Settings\user\My Documents\FIX.REG
[2011/12/20 22:04:27 | 002,790,864 | ---- | M] (Adobe Systems, Inc.) -- C:\Documents and Settings\user\My Documents\install_flash_player.exe
[2011/12/20 22:03:39 | 000,001,620 | ---- | M] () -- C:\Documents and Settings\user\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2011/12/20 22:03:38 | 000,001,602 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Mozilla Firefox.lnk
[2011/12/20 21:59:13 | 008,582,536 | ---- | M] (Mozilla) -- C:\Documents and Settings\user\My Documents\Firefox Setup 3.6.13.exe
[2011/12/20 20:02:15 | 001,286,504 | ---- | M] (Microsoft Corporation) -- C:\Documents and Settings\user\My Documents\wlsetup-web.exe
[2010/12/21 16:00:38 | 000,602,624 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.com
[2010/12/21 15:34:08 | 000,013,646 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2010/12/21 15:33:55 | 000,000,878 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2010/12/21 15:33:48 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2010/12/21 15:29:00 | 000,000,882 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2010/12/21 13:42:05 | 000,101,440 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2010/12/21 13:39:41 | 000,001,393 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[5 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/12/20 22:58:28 | 000,000,127 | ---- | C] () -- C:\Documents and Settings\user\My Documents\FIX.REG
[2011/12/20 22:03:38 | 000,001,620 | ---- | C] () -- C:\Documents and Settings\user\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2010/10/07 10:18:18 | 000,000,127 | ---- | C] () -- C:\Documents and Settings\user\Local Settings\Application Data\fusioncache.dat
[2010/07/28 08:04:01 | 000,005,120 | ---- | C] () -- C:\Documents and Settings\user\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2010/06/06 17:57:12 | 000,000,069 | ---- | C] () -- C:\WINDOWS\NeroDigital.ini
[2010/06/04 13:11:40 | 000,000,000 | ---- | C] () -- C:\WINDOWS\lgfwup.ini
[2010/06/04 06:39:27 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2009/06/26 16:21:02 | 000,015,498 | ---- | C] () -- C:\WINDOWS\VX1000.ini
[2007/09/27 09:51:02 | 000,020,698 | ---- | C] () -- C:\WINDOWS\System32\idxcntrs.ini
[2007/09/27 09:48:48 | 000,030,628 | ---- | C] () -- C:\WINDOWS\System32\gsrvctr.ini
[2007/09/27 09:48:28 | 000,031,698 | ---- | C] () -- C:\WINDOWS\System32\gthrctr.ini

< End of report >

bobby
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Re: Help please

Post by bobby on Tue Dec 21, 2010 9:07 pm

Every time i put a USB device in my computer, my computer and keyboard freeze, because of this i don't even have my mouse hooked up, I'm only doing this with keyboard. Help pleaseeeee!

bobby
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Re: Help please

Post by Belahzur on Wed Dec 22, 2010 12:39 am

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Help please

Post by bobby on Wed Dec 22, 2010 1:35 am

Ok, so I did this in Safe Mode as it asked on that page, so I downloaded it in Safe Mode and also scanned it in Safe Mode.

Malwarebytes' Anti-Malware 1.50.1.1100
[You must be registered and logged in to see this link.]

Database version: 5371

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/21/2010 8:35:02 PM
mbam-log-2010-12-21 (20-35-02).txt

Scan type: Quick scan
Objects scanned: 150858
Time elapsed: 3 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Help please

Post by Belahzur on Thu Dec 23, 2010 12:17 am

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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