Internet Crash

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Internet Crash

Post by CTesta716 on Sat 18 Dec 2010, 1:20 pm

Hello - I was previously in the internet problem forum and connected with Nazzgull, Tech Advisor. I had explained that I had an IE crash, and he instructed me on how to fix it. It was eventually fixed, not exactly by how he instructed. He believes I may be infected. I did the OTL scan, and I am posting it as an attachment. Please let me know if you can see a problem. Thank you so much.


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Re: Internet Crash

Post by DragonMaster Jay on Sun 19 Dec 2010, 8:08 am

Scan for malware

Please download Malwarebytes Anti-Malware from Download.CNET.com.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Copy and paste the entire report in your next reply.


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Re: Internet Crash

Post by DragonMaster Jay on Mon 27 Dec 2010, 8:01 am

Hello.

We need an update from you, so we know if you want to continue disinfection.

Please reply promptly.

~DMJ


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Re: Internet Crash

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