SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

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SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by amber.04 on Thu 16 Dec 2010, 1:00 pm

My laptop computer (not the computer that i am on now, i am on my home computer right now) says its infected. My desktop background is blue and says WARNING YOUR IN DANGER. and it says ive been infected with spyware. This thing called System Tools keeps coming up and it wont let me open anything! I have Norton Security Suite, but i cant open it to do a scan. Please help me remove this. I have an Acer aspire one and am using windows xp

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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by DragonMaster Jay on Thu 16 Dec 2010, 2:54 pm

Please visit this webpage for a tutorial on downloading and running ComboFix:

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See the area: Using ComboFix, and when done, post the log back here.


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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by amber.04 on Fri 17 Dec 2010, 9:41 am

DragonMaster Jay: thank you for your help but i fixed it, i had to go into safe mode and then use my Norton and it got rid of the virus..thank you anyways

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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by DragonMaster Jay on Sat 18 Dec 2010, 4:17 pm

Most of the time, when you have originally detected the malware issue, it means the computer is infected by malware of some sort. Antivirus scanners may not show a sign of the malware still being there, which could be a sign of a rootkit.

Whenever rootkit scanners, and antivirus software scan for the rootkit, it gets as close to the system kernel as possible. If the rootkit is beyond that point, it will not be detected.

So, the idea is, is when you post to a forum that you need help removing malware, it is best to stay with the helper, to ensure your computer is clean. However, it is up to you to continue or not.


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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by DragonMaster Jay on Mon 03 Jan 2011, 8:35 am

Still with us?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

  • Slow computer
  • Error messages
  • Fake antivirus alerts or the icon in the system tray
  • svchost.exe running at 100%
  • System crashes or blue screen of death


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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by amber.04 on Sun 09 Jan 2011, 1:40 pm

Thank you but i had a computer tech. look at it so i am no longer in need of your assistance but thank you anyway

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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

Post by DragonMaster Jay on Mon 10 Jan 2011, 4:57 pm

Well, our free service is better than paying any day. Sorry you would have to do that.

Topic closed. Glad we could help.


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Re: SPYWARE TROJANS AND MORE INFECTING MY COMPUTER!!

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