GeekPolice
Welcome to GeekPolice.net!

From "wow" to "whoa" - we're teaching practical technology and helping others with tech support. Join our family here!

You are viewing the forum as a "Guest" which doesn't give you member privileges to ask questions or post comments.

Take 30 seconds to register or log in below and unlock the limitations of this website to discover new computer knowledge!

Internet Explorer Crash

View previous topic View next topic Go down

Internet Explorer Crash

Post by CTesta716 on Wed Dec 15, 2010 5:30 pm

I need help on how to restore my IE. I have a wireless signal and it shows I have the network available, but when I get into IE it says "app crash."

CTesta716
Novice
Novice

Status :
Online
Offline

Posts : 5
Joined : 2009-11-07
OS : Vista
Points : 25857
# Likes : 0

View user profile

Back to top Go down

Re: Internet Explorer Crash

Post by Nazzgull on Wed Dec 15, 2010 5:53 pm

Hi,
Please follow next instructions.


  • Go to Start > Control Panel > Internet Options.
  • Click on Advanced tab.
  • You'll see button Reset bellow "Reset Internet Explorer Settings"
  • Click on that button and than click Apply.
  • Now click OK.


Please download HijackThis tool from HERE


  • Run and Install HijackThis.
  • Press "Do a system scan and save as log file".

  • Log file should appear after scanning, please Copy-Paste in your next reply.



Nazzgull
Top Dog
Top Dog

Status :
Online
Offline

Posts : 2343
Joined : 2008-08-03
Gender : Male
OS : Windows 7 Professional
Points : 40425
# Likes : 1

View user profile

Back to top Go down

Re: Internet Explorer Crash

Post by CTesta716 on Wed Dec 15, 2010 6:06 pm

Thank you for your quick reply. I am at work and I am going to follow your instructions for my laptop when I get home. I will let you know the result. Thank you so much!!

CTesta716
Novice
Novice

Status :
Online
Offline

Posts : 5
Joined : 2009-11-07
OS : Vista
Points : 25857
# Likes : 0

View user profile

Back to top Go down

Re: Internet Explorer Crash

Post by Nazzgull on Fri Dec 17, 2010 5:29 pm

I'll wait for your answer.



Nazzgull
Top Dog
Top Dog

Status :
Online
Offline

Posts : 2343
Joined : 2008-08-03
Gender : Male
OS : Windows 7 Professional
Points : 40425
# Likes : 1

View user profile

Back to top Go down

Re: Internet Explorer Crash

Post by CTesta716 on Fri Dec 17, 2010 9:00 pm

Hi Nazzgull, I did follow the "Reset Internet Explorer Settings" steps, and I could not get on the internet. I than checked the router and modem. I then did some security checks on the laptop. And I finally pressed the right diagnostic to be done on my laptop. I did run HijackThis from a flash drive - there was nothing in the check boxes and from what I can remember, I thought there was an error message. I ran Malware and Windows scan and there were no viruses picked up. But you definitely set me on the right track. Thank you so much!!

CTesta716
Novice
Novice

Status :
Online
Offline

Posts : 5
Joined : 2009-11-07
OS : Vista
Points : 25857
# Likes : 0

View user profile

Back to top Go down

Re: Internet Explorer Crash

Post by Nazzgull on Fri Dec 17, 2010 9:40 pm

Please read this post and open new topic in Virus, Spyware & Malware Removal forum.

I think you are infected.



Nazzgull
Top Dog
Top Dog

Status :
Online
Offline

Posts : 2343
Joined : 2008-08-03
Gender : Male
OS : Windows 7 Professional
Points : 40425
# Likes : 1

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum