Why has my computer gotten SO SLOW??

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Solved Why has my computer gotten SO SLOW??

Post by buffm on 10th December 2010, 10:33 pm

Happy Holidays, All -
here's my problem today.
I have a 1.5 YO laptop running Windows 7 Home Premium. Plenty of room left and i'm very careful about staying up to date on virus scans etc.
Until yesterday everything was running very smoothly.
Then I got an update window suggesting I update SPY DOCTOR. OK. i've done this before. Downloaded the file and ran it.
Except it can't complete the upgrade, and tells me that I have to UNINSTALL AdAware first.

Now it gets sticky. AdAware won't uninstall. says there's something wrong with it and i need to install it before I can uninstall it. I've done disc cleanup and defrag, registry clean up etc. but the whole computer is going at a snail's pace now.

When i go into the task manager, i notice both physical memor usage and CPU usage are very high. And i'm really not running anything.

Any advice? Thanks in advance
buff

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Solved Re: Why has my computer gotten SO SLOW??

Post by Nazzgull on 10th December 2010, 10:51 pm

Hi, happy holidays to you also ^^

Please read THIS thread and post me your HijackThis log in your next reply.

I'll assist you, till we get your computer in life again Smile



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Solved Re: Why has my computer gotten SO SLOW??

Post by Capt.Jack Sparrow on 10th December 2010, 11:40 pm

Hello Mate,

Happy Holidays

It does sound like a Virus.


Regards,
Captain MVP


It is considered
courteous to  post a reply if you have been able to resolve your problem, or received  an answer to your question.

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Solved Re: Why has my computer gotten SO SLOW??

Post by buffm on 11th December 2010, 12:01 am

Here's the HIJACK THIS log file.
something curious happened, though, while i was running HijackThis.
I got an error message about my system being denied access to the Hosts File. It goes on that If any hijacked domains are in this file, HT may not be able to fix it and gives instructions if that happens.
BUT, when I open the hosts file, there's no mention of HijackThis. so anyway... here's the log file.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:45:35 PM, on 12/10/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT1561552
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = laptop
O17 - HKLM\Software\..\Telephony: DomainName = laptop
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = laptop
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = laptop
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: GoToAssist - Invalid registry found
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_7f2308f435f2c4c1\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_7f2308f435f2c4c1\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE

--
End of file - 10486 bytes

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Solved Re: Why has my computer gotten SO SLOW??

Post by Nazzgull on 11th December 2010, 10:42 am

Hi,
Your HijackThis log appears to be fine. You still have running AdAware in background. I suggest you go to this link and install Unlocker.

After installing, please navigate to next folder :
C:\Program Files\Lavasoft\

Now, right click on folder named Ad-Aware and click Delete. If you can not delete it, unloker should appear and show you to kill some processes after you should be able to delete that folder, do it.

Now, you can go to Add or Remove list and uninstall Ad-Aware, it it still exist on that list.

=====

Your computer might be infected with malware, so i suggest you to check your self on our website. Please read THIS thread and post your problem at Virus, Spyware & Malware Removal forum.



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Solved Re: Why has my computer gotten SO SLOW??

Post by buffm on 11th December 2010, 6:01 pm

well, actually, i re-downloaded Ad-Aware and installed it over my existing version. Then i was able to uninstall it. Afterwhich, i could successfully install the Spyware Doctor update. now everything seems to be running smoothly and at the proper speed. thanks

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Solved Re: Why has my computer gotten SO SLOW??

Post by Nazzgull on 11th December 2010, 8:04 pm

Thanks for update. I'll mark this post as solved.



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Solved Re: Why has my computer gotten SO SLOW??

Post by debrah.h48 on 6th January 2011, 10:27 am

1. It's possible that your computer may have so many background programs running that there is not enough main memory to run your main programs. All icons in your computer's system tray are background programs using memory.
To see and remove all running background programs:
a. Press the Ctrl + Alt + Delete keys at the same time.
b. Click any program or task except Explorer or Systray.
c. Then click End Task.
Repeat steps b and c to quit all programs except Explorer and Systray which are necessary components of Microsoft Windows.

You should now have a clean system, however you have just removed the programs from your computer's memory, they will all return the next time you start Windows.
If you don't want certain background programs starting when you boot, use the Start/Search function to find the program and either configure it not to run at startup, remove it from Programs/Startup, or delete it from your system.

2. Your hard drive could be too full of data to function efficiently. There should be at least 300MB-500MBs of free space to allow for disk file chores. Note that this mostly applies to the C: drive or whatever drive your Window's cache is on.
If your C: drive is too full, delete unused programs on the C: drive to make space.

3. Your computer could have a fragmented hard drive. This results from programs being loaded and deleted. Run the Window's hard drive defragmenter (Defrag) once a month.

4. If you have 256 MB of memory or less, or you like to play games, you may not have enough system memory to run your software efficiently. You should probably upgrade to 512 MB or more of system memory.

5. You could have old or conflicting Windows device drivers. An example would be you might actually have two entirely different video drivers on your system and Windows could actually be alternately using both of them.
To prevent this problem, First boot the computer in Safe Mode by pressing and holding the F8 key during startup, after the DOS memory check has completed.
While in Safe Mode select Start/Settings/Control Panel/System/Devices. Click on all the devices and see if the various drivers have any yellow or red exclamation marks (which indicates a driver conflict) and also determine if there are any duplicate drivers that can be eliminated.
You may have to delete and reload a driver to correct these problems. Duplicate drivers can and should be deleted.

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Solved Re: Why has my computer gotten SO SLOW??

Post by buffm on 6th January 2011, 6:23 pm

thanks for your kind response and suggestions.
this issue was solved a while ago.
cheers

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