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Blue Screen.

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Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 12:39 pm

I have a new pc I keep getting the blue screen of death while playing world of warcraft. It wasn't doing it till my windows update tried to install updates. During update process the computer froze and didn't do anything at all for over an hour. I don't know how to fix this short of doing complete factory restore. But if I do that I lose my game download and have to start over. I really don't want to have to start over it takes forever. So maybe you might know something bout how to fix this problem. My computer is a HP Pavilion p6110fpc w/ Intel Pentium Processor E5300. 6GB system memory, 640GB hard drive. Has Intel GMA 3100 Integrated graphics w/ Windows Vista Home Premium. We have 2 of the same computers set up and one plays things just fine the other don't. So there has to be a problem with just the one.


I thankyou in advance for any and all help with this issue.
Cattie

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 1:08 pm

Hi,
Would you like to install new driver for your Graphic Card ?

Also, if you know which update gives you a problem, you can go to Programs and Features in Control Panel and uninstall that update.

If you want to do restore your computer like you have fresh copy of Windows, your game will not delete if you have it on some other partition than C. Partition C: is main partition of Windows System, and it will be formatted and all files inside that partition will be deleted.

Also, if you have external HDD, just copy WoW to it. Than, you can reinstall, recovery or repair your Windows till you solve problem, and after that you can easy copy game to computer without any problem.



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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 1:24 pm

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8005C684E0
BCP2: FFFFFA600261CDD0
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini120710-03.dmp
C:\Users\charlie\AppData\Local\Temp\WER-40326-0.sysdata.xml
C:\Users\charlie\AppData\Local\Temp\WERE5AC.tmp.version.txt




This is what its giving me when I get back from a crash. I ran the following test and all passed.



Smart Test: Smart Status Test and Smart Short Self Test.
CPU TEST: Register Test, Level 2 Cache Test, Math Register Test, MMX Test,
SSE Test, SSE2 Test, SSE3 Test, and Multicore Test.
Memory Test: Address Test, Auxiliary Pattern Test, Bit High Test, Bit Low Test, Checkerboard Test, Nibble Move Test, Walking One Left Test, Walking One Right Test, Advanced Pattern Test, Modulo20 Test, and Moving Inversion Test.


I would love to install a new driver for my graphic card, I just really don't know much about doing anything other than what I have done. I haven't got a clue to what update is messing me up. Just got these computers from a RentACenter and they were supposed to be new computers. My game is located in my C Partition. Not sure how to use the external HDDs never had to. If you have time to walk me through all this that would be great, just advanced warning I am not sure if I will get all this you are talking about.



Ok I am going to wait for your reply. Thanks

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 1:40 pm

All you know is playing WoW Smile Joke Smile

Okay, download and install next drivers :
ftp://ftp.hp.com/pub/softlib/software10/COL28100/pv-69867-1/sp43281.exe
ftp://ftp.hp.com/pub/softlib/software10/COL28621/pv-70963-1/sp43273.exe

Your game should work fine now.



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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 1:47 pm

ITS TRUE THOUGH. lol well I know other things, but not with new computers. To tell the truth my computer runs just fine. This is my husband's computer and he is always the one with the problem. Typical man I suppose. Leave me to tend to the issues while he is at work.

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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 1:51 pm

It just told me my system don't meet the operating system requirements. Update cancelled. (9997) For the first link. Now trying the second link.

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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 1:57 pm

same for second link

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 2:01 pm

Wait, you have Windows Vista 32 bit right ?



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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 2:02 pm

no.. I have 64-bit os


Last edited by cattielbullard on Tue Dec 07, 2010 2:04 pm; edited 1 time in total

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 2:02 pm

32-bit or 64-bit ?



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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 2:04 pm

sorry had to look again.

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 2:08 pm




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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 2:17 pm

Ok the first one worked. The 2nd one says The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer. Setup will exit.

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 2:20 pm




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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 2:36 pm

well that didnt work its still doing that crap. think i will just do a factory restore. any idea how i can move my game to another partition or do you think i should just redownload all

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 3:01 pm

BCCode: 116 Error Message is related to Graphic Card, Overheating etc.. I don't think it's software problem but you could try. You playing WoW on integrated graphic card which is really bad for that game, you'll have to get something better.

You can easy copy whole game where ever you want, burn on DVD or something or just put on external Hard Disc if you have, usb flash drive, or move it to second partition. I have C, D and E partitions on my computer, don't know what you have, but you can easy go to C:/Program Files/ right click on World of Warcraft folder and click CUT, now go to other partition and go right click Paste.



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Re: Blue Screen.

Post by cattielbullard on Tue Dec 07, 2010 3:07 pm

I don't know what to do cause I don't have enough space on D partition and its to big to put on external memory sticks. Oh well I will figure something out then I suppose. Maybe take it down and have it upgraded. Thanks for your time. If I figure something out I will post the results on here. Just what makes me think that its not the graphics card and stuff is that I play just fine on my pc but his is acting up and it was playing great till the update didnt do right.
Thanks anyways

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Re: Blue Screen.

Post by Nazzgull on Tue Dec 07, 2010 3:22 pm

I suggest you to upgrade your graphic card, you use integrated for gaming, it's bad.. HP is not gaming platform, it's business PC and notebook manufacture company. If you want to play WoW normally, you really have at least to buy new graphic card, all other components of your computer are perfect.

Also, do not use Vista, use Windows 7. Vista is one of the biggest fail of Microsoft Co with too many bugs and problems, you'll never have any issue in Windows 7, i don't have for now.

Have a nice day.



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Re: Blue Screen.

Post by cattielbullard on Sun Dec 12, 2010 11:12 pm

Well its just that the same specs are on my other computer and this one is the only one that does it. So we are just going to have it replaced. Thanks for everything you have done for me on this. Wish it would have worked.

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Re: Blue Screen.

Post by cherylfoster on Thu Dec 23, 2010 6:08 pm

To restore the computer to have a fresh copy of Windows, the game will not be deleted if it is on a separate partition of C. Partition C: is the Windows system partition and is formatted and all files in the partition will be deleted.


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