***Unable to remove AVG / Interfering with Combofix

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***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Mon 06 Dec 2010, 11:56 pm

First topic message reminder :

Hello,

I woke up this morning to find that I had malware on my computer and used my previous posts to go through the necessary steps. Except I was not able to run Combo Fix on my computer, because AVG was on it. I tried to uninstall AVG unsuccessfully and got this error...

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Thu 16 Dec 2010, 10:45 pm

Here's the MBAM log..

Malwarebytes' Anti-Malware 1.50
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Database version: 5324

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/15/2010 7:27:53 PM
mbam-log-2010-12-15 (19-27-53).txt

Scan type: Full scan (C:\|)
Objects scanned: 294276
Time elapsed: 1 hour(s), 2 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Ann\local settings\temp\0.6793691432041693.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Belahzur on Fri 17 Dec 2010, 10:41 am

Hello.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

MBAM shouldn't detect that threat anymore, but run a new scan, and post the new log when done.


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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Sat 18 Dec 2010, 3:04 am

Here's the Log...

Malwarebytes' Anti-Malware 1.50
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Database version: 5339

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/17/2010 11:03:38 AM
mbam-log-2010-12-17 (11-03-38).txt

Scan type: Full scan (C:\|)
Objects scanned: 283493
Time elapsed: 53 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Sat 18 Dec 2010, 3:06 am

I'm having a problem though. My computer keeps going through the reboot sequence without getting to my Windows Desktop. The only way, is for me to hit F8 and go into "Safe Mode with Networking". Now what do I do?


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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Belahzur on Sat 18 Dec 2010, 10:24 am

Hello.
Is their a lot of data on this machine? a quick way would be to format, but if you don't have anything much worth losing, then a format maybe an option.


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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Sat 18 Dec 2010, 1:36 pm

Belahzur wrote:Hello.
Is their a lot of data on this machine? a quick way would be to format, but if you don't have anything much worth losing, then a format maybe an option.

I have alot of stuff on this computer that I need. Its weird, its works in Safe Mode, why not in regular?

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Sat 18 Dec 2010, 2:29 pm

Here's what I did, when I rebooted, I used F8 and selected an option for the computer not to reboot if it encountered an error. I was able to get in just fine and everything seems to work fine, except for Internet explorer. It's having problems just like before. Otherwise, everything else seems to work okay.

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Belahzur on Sun 19 Dec 2010, 10:37 am

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

C:\Program Files\Internet Explorer\iexplore.exe" -extoff

Does that open explorer correctly? if so, try using it, see if you encounter any problems now.


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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Sun 19 Dec 2010, 2:37 pm

Belahzur wrote:Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

C:\Program Files\Internet Explorer\iexplore.exe" -extoff

Does that open explorer correctly? if so, try using it, see if you encounter any problems now.

There is no difference. (Except the problem does not exist while my computer is running in "Safe Mode"...

1). Copy and try to paste.
2). Computer locks up for a minute and does not allow me to paste
3). The computer then says that Dr Watson is trying to debug the webpage (or if I'm not using Internet explorer, Dr Watson is trying to debug the application.

***Note: Sometimes after Internet explorer comes up, it says that my security settings are not correct and offers to correct them if I allow it.

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Tue 21 Dec 2010, 12:56 pm

What can I do to fix this problem?

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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Belahzur on Wed 22 Dec 2010, 11:21 am

It's only IE that has this issue yes? IE should be dumped as a usable browser really and move onto Chromium based browsers, like Chrome or Iron.


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Re: ***Unable to remove AVG / Interfering with Combofix

Post by Misteretc on Wed 22 Dec 2010, 11:21 pm

Belahzur wrote:It's only IE that has this issue yes? IE should be dumped as a usable browser really and move onto Chromium based browsers, like Chrome or Iron.

Well, I think its more than that. I was experimenting and found that even with IE closed, it seems that I have major problems being able to "copy and paste". It's very strange.

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Re: ***Unable to remove AVG / Interfering with Combofix

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