How do I get rid of Hard Drive Diagnostic?

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How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Mon 06 Dec 2010, 3:57 pm

First topic message reminder :

My computer was infected by it a few hours ago so I used Malwarebytes, scanned my computer and removed it. I turned off my computer because I was leaving my home and I came back, turned on my computer and Hard Drive Diagnostic installed itself again. I don't know if it installed itself again or it wasn't removed in the first place but can anyone tell me how to get rid of it permanently?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Tue 21 Dec 2010, 12:26 pm

Hi,

If this comes up clean, we'll just do some cleanup and you can be on your way.

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Wed 22 Dec 2010, 11:20 am

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=11ec42935bad964bb5f116349ce20ff8
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-12-22 12:10:35
# local_time=2010-12-21 04:10:35 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=8192 67108863 100 0 509884 509884 0 0
# scanned=140799
# found=4
# cleaned=4
# scan_time=10054
C:\System Volume Information\_restore{7F9A66DD-D518-4035-B9B1-FB5E6FE03544}\RP12\A0017464.exe a variant of Win32/Adware.Trymedia application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{7F9A66DD-D518-4035-B9B1-FB5E6FE03544}\RP14\A0024382.exe a variant of Win32/Adware.ErrorClean application (deleted - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{7F9A66DD-D518-4035-B9B1-FB5E6FE03544}\RP18\A0040216.exe probably a variant of Win32/Genetik trojan (deleted - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{7F9A66DD-D518-4035-B9B1-FB5E6FE03544}\RP18\A0040217.dll a variant of Win32/Adware.Primawega.AG application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Wed 22 Dec 2010, 11:55 am

Hi,

That's just picked up System Restore Points.

To uninstall ComboFix

  • Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
  • In the field, type in ComboFix /uninstall


(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

  • Then, press Enter, or click OK.
  • This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.


Post back after that and we'll perform some needed updates to the OS

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Wed 22 Dec 2010, 12:26 pm

I can't uninstall it because every time I try to my comp either freezes or BSOD.

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Wed 22 Dec 2010, 12:52 pm

Hi,

Let's try this way:

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

  • Click the CleanUp button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Wed 22 Dec 2010, 3:58 pm

Ok I deleted it, by the way why did I have to delete it?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Thu 23 Dec 2010, 8:46 am

Removing the tools resets system restore and gets you off on the right foot in terms of keeping this from happening again. It also removes the files from some of the more powerful tools we've used like ComboFix

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Thu 23 Dec 2010, 3:33 pm

Ok so now what?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Fri 24 Dec 2010, 6:30 am

How are things running now? Any more questions?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Fri 24 Dec 2010, 6:35 am

Same as before and nope.

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Fri 24 Dec 2010, 8:06 am

Ok. Are you happy for this to be marked as Solved?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Fri 24 Dec 2010, 8:19 am

Yes and thanks for your help.

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Fri 24 Dec 2010, 1:32 pm

No worries . It was my pleasure.


There are many things you can do to keep this from happening again. You can think of a computer like a car. It requires basic maintenance to keep in tip top shape and ready to go. Would you drive your car 100,000 miles without changing the oil? The same principle applies here.

Cleaning

Now that your PC is free of malware, it is important to clean up your PC. There are several good free cleaners available. You should make sure to clean up your temp files regularly, at least once a week.

ATF Cleaner
CCleaner

Defragmenting Your Hard Disk

Over time your PC can become fragmented, Windows comes with a defragmenting utility, however, it is very slow, and there are other options available.

To use the defragmenter included with Windows either go to Start/Run and type dfrg.msc, hit enter; or
right-click My Computer, choose Manage, Storage, Disk Defragmenter.

In the Defragmenter utility, select your main partition/HD, generally C:\ and select analyze . The analysis report will tell you whether or not your disk needs to be defragmented, if it does, click defragment. Be patient, this can take a long time.

Repeat for multiple partitions/hard disks.

System Restore Cleanup Instructions

If you are using Windows ME or XP then it is good to disable and re-enable system restore to make sure there are no infected files left in a restore point. (All restore points will be deleted that way)
You can find instructions on how to disable and re-enable system restore here:

Windows ME System Restore Guide

Windows XP System Restore Guide

Reading Tip:
Computer Health
Keep Your System Updated

Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Please ensure that you visit the following websites regularly or do update your system regularly.

Install the updates immediately, if they are found. Reboot your computer if necessary, revisit Windows Update and Office update sites until there are no more updates to be installed.

To update Windows and office

Go to Start > All Programs > Microsoft Update

Alternatively, you can visit the link below to update Windows and Office products.

Microsoft Update

If you are forgetful, you can change some settings so that you will be informed of updates. Here's how:

1. Go to Start > Control Panel > Automatic Updates
2. Select Automatic (recommended) radio button if you want the updates to be downloaded and installed without prompting you.
3. Select Download updates for me, but let me chose when to install them radio button if you want the updates to be downloaded automatically but to be installed at another time.4. Select Notify me but don't automatically download or install them radio button if you want to be notified of the updates.

Please make sure that you update your antivirus, firewall and anti-spyware programs at least once a week.

Be careful when opening attachments and downloading files.

1. Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
2. Never open emails from unknown senders.
3. Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These are called hoaxes. The email addresses used in the hoaxes can be easily spoofed. Check the antivirus vendor websites to be sure.
4. Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Surf safely

Many security exploits on websites are directed to users of Internet Explorer and Firefox.

If you use Firefox, try the No-script Add On - which, by default, disables all scripts on all websites. If you trust the website, you can manually allow scripts to work.

Backup regularly

You never know when your PC will become unstable or become so infected that you can't recover it. Follow this Microsoft Article to learn how to backup. Follow This Article by Microsoft to restore your backups.

Alternatively, you can use 3rd-party programs to back up your data. Examples of these can be found at
Bleeping Computer

Avoid P2P

I see you have P2P software installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It is certainly contributing to your current situation.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

I would strongly recommend that you uninstall them, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

Prevent A Re-infection

1. Winpatrol

Winpatrol is a heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features Here

You can get a Free Copy of Winpatrol or use the Plus Version for more features.

You can read Win Patrol FAQ if you run into problems.

2. Hosts File

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your PC will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:
MVPS Hosts File
Blue Tack’s Hosts File
Blue Tack’s Hosts Manager

3. Spybot Search and Destroy

Spybot Search & Destroy is another program for scanning spyware and adware. You are strongly encouraged to run a scan at least once per week.

Spybot Search & Destroy can be downloaded from here.

If you need help in using Spybot Search & Destroy, you can read Spybot Search and Destroy tutorial at Bleeping Computer.

4. SiteHound Toolbar

SiteHound is a toolbar that warns you if you go to a site that is known to scam people, that has potentially lots of viruses or spyware or other questionable content. If you know the site, you can enter it; if you don't, it will bring you back to the previous page. Currently, SiteHound works for Internet Explorer and Firefox only.

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Before the thread is archived, do you have any more questions?

Happy surfing and stay clean!

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Fri 24 Dec 2010, 3:48 pm

Nope thanks a lot.

Edit: Wait what's a P2P file and can I get an example of one?

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Crush on Sat 25 Dec 2010, 5:13 am

P2P are programs like uTorrent, Limewire, etc. Avoid them at all costs

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Re: How do I get rid of Hard Drive Diagnostic?

Post by Articuno on Sat 25 Dec 2010, 5:41 am

Oh ok cool thanks!

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Re: How do I get rid of Hard Drive Diagnostic?

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