Computer won't get past start-up screen!

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Computer won't get past start-up screen!

Post by MrPewp on 3rd December 2010, 2:43 am

My sister was on the computer one day, when it suddenly shut down. Now, she can't do anything past the opening screen. Is it beyond repair?

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Re: Computer won't get past start-up screen!

Post by Belahzur on 3rd December 2010, 9:42 pm

Hello.

Please run OTL.exe.

  • Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :OTL



  • Return to OTL, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.

  • Click the red Run Fix button.
  • A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTL.exe
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Computer won't get past start-up screen!

Post by MrPewp on 7th December 2010, 2:50 am

Er, I can't run that on a computer that won't get past the start screen... Sorry...

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