I need help getting rid of Thinkpoint on home computer. Can you help?

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I need help getting rid of Thinkpoint on home computer. Can you help?

Post by jhughes on Sat 27 Nov 2010, 10:25 am

My kids were playing a game on our home computer and Thinkpoint barged in. Our operating system is Vista. Can you help me?

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Re: I need help getting rid of Thinkpoint on home computer. Can you help?

Post by Belahzur on Sat 27 Nov 2010, 12:33 pm

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: I need help getting rid of Thinkpoint on home computer. Can you help?

Post by jhughes on Sat 27 Nov 2010, 1:19 pm

I cannot download anything as I can't start my computer in safe mode. Each time I reboot and f8 to start in safe mode I get the same screen walking me through Think Point's security solution "start up in safe start up". I then control alt delete and shut down.

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Re: I need help getting rid of Thinkpoint on home computer. Can you help?

Post by jhughes on Sat 27 Nov 2010, 1:20 pm

I'm sending this message from a laptop that I have in the house.

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Re: I need help getting rid of Thinkpoint on home computer. Can you help?

Post by Belahzur on Sun 28 Nov 2010, 12:13 pm

Hello.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
[LIST]
[*]Place a blank CD-R disc in to your CD burning drive.
[*]Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
[*]Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here
[*]Your system should now display a REATOGO-X-PE desktop.
[*]Double-click on the OTLPE icon.
[*]When asked "Do you wish to load the remote registry", select Yes
[*]When asked "Do you wish to load remote user profile(s) for scanning", select Yes
[*]Ensure the box "Automatically Load All Remaining Users" is checked and press OK
[*]OTL should now start. Change the following settings

  • Change Drivers to Non-Microsoft
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\_OTL\MovedFiles
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.


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Re: I need help getting rid of Thinkpoint on home computer. Can you help?

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