AVG will not work

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AVG will not work

Post by PanzerschreckLeopard on Tue Nov 23, 2010 10:34 pm

Well, it all started yesterday: my 30 day trial for AVG 2011 had run out. I must have done something wrong switching to free edition, 'cause it won't work at all. It can't even uninstall. I have a log file for trying to uninstall, but it's winRAR, and I have no idea how to upload that.

Pics below.



http://fc05.deviantart.net/fs70/i/2010/327/0/f/avg1_by_panzerschreckleopard-d33gk23.jpg

http://fc06.deviantart.net/fs71/i/2010/327/2/3/avg2_by_panzerschreckleopard-d33gk7v.jpg

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Re: AVG will not work

Post by Gabethebabe on Wed Nov 24, 2010 12:26 pm

Have you tried AVG Remover 32-bit

After that switch to another AV, e.g. Avira, Avast or Panda Cloud.


No need to stick with an AV that, for some obscure reason, does not work properly on your specific system.

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Re: AVG will not work

Post by PanzerschreckLeopard on Wed Nov 24, 2010 6:39 pm

It says AVG isn't installed, but when I go start -> programs, there it is!

EDIT: Forgot to mention; AVG asks me to restart every hour to finish updates, no matter what I do. It did just now.

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Re: AVG will not work

Post by Nazzgull on Wed Nov 24, 2010 7:08 pm

Hi, use Revo Uninstaller or Windows Installer Clean-Up Utility abd get rid of that software ;)



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Re: AVG will not work

Post by PanzerschreckLeopard on Wed Nov 24, 2010 7:37 pm

How do I use those?

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Re: AVG will not work

Post by Nazzgull on Wed Nov 24, 2010 7:54 pm

Download and install one of them, just start application, choose everything with name AVG and click Remove, it's easy.



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Re: AVG will not work

Post by PanzerschreckLeopard on Wed Nov 24, 2010 10:41 pm


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Re: AVG will not work

Post by Nazzgull on Thu Nov 25, 2010 9:28 am

Hm, lets remove it manually. Boot your Windows in Safe Mode with Networking first.

When you get to desktop screen, press CTRL+ALT+DEL to run Task Manager. Click on Processes tab and shut down all processes which have name started with avg.

Go to your Program Files directory on hard disc and find folder from AVG antivirus, right click on it and press Delete.

If your computer denied to delete all files, please use Unlocker from this link to remove them.

After that, please restart your computer and boot normally. Tell me if you still have some problem. Also, you can give me HijackThis log after all to check if AVG left some services running in background.



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Re: AVG will not work

Post by PanzerschreckLeopard on Thu Nov 25, 2010 5:09 pm

How do I reboot in safe mode?

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Re: AVG will not work

Post by Nazzgull on Thu Nov 25, 2010 10:39 pm

Use Google Goofy Press F8 on keyboard when you press power button to turn on computer.



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Re: AVG will not work

Post by PanzerschreckLeopard on Fri Nov 26, 2010 1:32 am

I can't...I press F8, and when I get to the screen, I can't move the selection bar.

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Re: AVG will not work

Post by Nazzgull on Fri Nov 26, 2010 11:55 am

You can't ? How do you mean that ?



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Re: AVG will not work

Post by Gabethebabe on Fri Nov 26, 2010 12:08 pm

Nazzgull: if you are suggesting to remove AVG by deleting the program folder, I would first get rid of AVG startup entries (O2, O4, O23)

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Re: AVG will not work

Post by Nazzgull on Fri Nov 26, 2010 12:33 pm

We can manage that later with HijackThis, first i need to shutdown processes of that thing. But user can't enter Safe Mode for no reason.



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Re: AVG will not work

Post by PanzerschreckLeopard on Fri Nov 26, 2010 2:07 pm

It seems as if the comp freezes at that screen--once time it didn't freeze (30 second timer) but I still couldn't select safe mode. The numlock light was off, as if the keyboard hadn't come online yet, even though F8 worked...

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Re: AVG will not work

Post by Nazzgull on Fri Nov 26, 2010 2:11 pm

Okay, give me a HijackThis log file in here.



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Re: AVG will not work

Post by PanzerschreckLeopard on Fri Nov 26, 2010 3:35 pm

Link please?

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Re: AVG will not work

Post by Nazzgull on Fri Nov 26, 2010 3:41 pm




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Re: AVG will not work

Post by PanzerschreckLeopard on Sat Nov 27, 2010 2:47 pm

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:47:08 AM, on 11/27/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG10\avgfws.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Electronic Arts\Medal of Honor Airborne\UnrealEngine3\MOHAGame\pb\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\ZyXEL G-202\ZyXEL G-202.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\User\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Lexmark 1200 Series] "C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O4 - Global Startup: ZyXEL G-202 Wireless Adapter Utility.lnk = ?
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.euro.dell.com/systemprofiler/DellSystemLite.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: PunkBuster (PnkBstrA) - Unknown owner - C:\Program Files\Electronic Arts\Medal of Honor Airborne\UnrealEngine3\MOHAGame\pb\PnkBstrA.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8423 bytes

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Re: AVG will not work

Post by Nazzgull on Wed Dec 01, 2010 3:34 pm

I'll now use one software which i should not use for this purposes, but i have to..

Download OTM from this link :http://www.infospyware.com/Software/OTM.exe and run it. Highlight all in code bellow and copy in "Paste instructions to be moved" window, than click on Move It, after that, use Clean It, if your computer ask for restart, do it.

Code:
:processes
avgfws.exe
avgwdsvc.exe
avgemcx.exe
avgchsvx.exe
avgtray.exe
avgidsmonitor.exe

:services
ToolbarBroker.exe
avgfws.exe
AVGIDSAgent.exe
avgwdsvc.exe

:files
C:\Program Files\AVG\

After this, please use some registry cleaner like CCleaner, because AVG will left some missing registry keys in your computer, you don't need that.



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Re: AVG will not work

Post by PanzerschreckLeopard on Mon Dec 06, 2010 11:49 pm

The site's in Spanish. Can you please just directly link me to the download page from now on? ^^;

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Re: AVG will not work

Post by Nazzgull on Tue Dec 07, 2010 11:29 am




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Re: AVG will not work

Post by PanzerschreckLeopard on Sat Dec 11, 2010 6:06 am

========== PROCESSES ==========
Process avgfws.exe killed successfully!
Process avgwdsvc.exe killed successfully!
Process avgemcx.exe killed successfully!
Process avgchsvx.exe killed successfully!
Process avgtray.exe killed successfully!
Process avgidsmonitor.exe killed successfully!
========== SERVICES/DRIVERS ==========
Error: No service named ToolbarBroker.exe was found to stop!
Service\Driver key ToolbarBroker.exe not found.
Error: No service named avgfws.exe was found to stop!
Service\Driver key avgfws.exe not found.
Error: No service named AVGIDSAgent.exe was found to stop!
Service\Driver key AVGIDSAgent.exe not found.
Error: No service named avgwdsvc.exe was found to stop!
Service\Driver key avgwdsvc.exe not found.
========== FILES ==========
C:\Program Files\AVG\AVG9\log folder moved successfully.
C:\Program Files\AVG\AVG9 folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\components folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\skin folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\icons\default folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\icons folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\content\libs folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\content\Languages folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\content\html folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome\content folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared\chrome folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar\Firefox folder moved successfully.
C:\Program Files\AVG\AVG10\Toolbar folder moved successfully.
C:\Program Files\AVG\AVG10\PCTuneup folder moved successfully.
C:\Program Files\AVG\AVG10\Notification folder moved successfully.
C:\Program Files\AVG\AVG10\Identity Protection\Agent\driver\platform_XP folder moved successfully.
C:\Program Files\AVG\AVG10\Identity Protection\Agent\driver folder moved successfully.
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin folder moved successfully.
C:\Program Files\AVG\AVG10\Identity Protection\Agent folder moved successfully.
C:\Program Files\AVG\AVG10\Identity Protection folder moved successfully.
C:\Program Files\AVG\AVG10\Icons folder moved successfully.
C:\Program Files\AVG\AVG10\Firefox\Components folder moved successfully.
Folder move failed. C:\Program Files\AVG\AVG10\Firefox\Chrome scheduled to be moved on reboot.
Folder move failed. C:\Program Files\AVG\AVG10\Firefox scheduled to be moved on reboot.
C:\Program Files\AVG\AVG10\Drivers\XP folder moved successfully.
C:\Program Files\AVG\AVG10\Drivers\ErHrXpx86 folder moved successfully.
C:\Program Files\AVG\AVG10\Drivers folder moved successfully.
C:\Program Files\AVG\AVG10\3rd_party\licenses folder moved successfully.
C:\Program Files\AVG\AVG10\3rd_party folder moved successfully.
Folder move failed. C:\Program Files\AVG\AVG10 scheduled to be moved on reboot.
Folder move failed. C:\Program Files\AVG scheduled to be moved on reboot.

OTM by OldTimer - Version 3.1.17.2 log created on 12112010_010145

Files moved on Reboot...
C:\Program Files\AVG\AVG10\Firefox\Chrome folder moved successfully.
C:\Program Files\AVG\AVG10\Firefox folder moved successfully.
C:\Program Files\AVG\AVG10 folder moved successfully.
C:\Program Files\AVG folder moved successfully.

Registry entries deleted on Reboot...

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Re: AVG will not work

Post by Nazzgull on Sat Dec 11, 2010 10:10 am

Your AVG should be removed from computer now Smile

If you still have it inside Add Or Remove list, just click Uninstall and it should gone.

Try to install full version now, because your computer need to use protection.



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Re: AVG will not work

Post by PanzerschreckLeopard on Sat Dec 11, 2010 4:37 pm

Full version...is that the paid version? We have basically no money that isn't spent on bills, food, etc

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Re: AVG will not work

Post by Nazzgull on Sat Dec 11, 2010 4:44 pm

Than you should use Avira Free Edition.. I have it too. Just took something for protection.



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Re: AVG will not work

Post by PanzerschreckLeopard on Sat Dec 11, 2010 6:14 pm

Link please?

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Re: AVG will not work

Post by Nazzgull on Sat Dec 11, 2010 8:03 pm




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Re: AVG will not work

Post by Tsauba on Tue Jan 04, 2011 12:07 pm

What i can help is you format that comp using a bootable cd now that it doesn't start in safe mode and install a new antivirus like Avast or Avira... hope this will help. Awesome (sparkly) Awesome (sparkly) Smile Let me think

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