I have some sort of malware linked to an antivirus scam

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I have some sort of malware linked to an antivirus scam

Post by missmickin on Tue 23 Nov 2010, 1:56 am

First topic message reminder :

My other laptop (running windows 7) began coming up with an antivirus alert last night that keeps popping up saying "antivirus software alert" and directs my attention to nugel.e as the infected file. If I click to "protect" my computer, it opens up Internet Explorer to avtinan.com and offers levels of protection for purchase. From the looking I've done about this it is a virus/malware/scam...whatever you want to call it. I run avast and have for years, but my son was on the computer at the time this started and I'm not sure what he clicked, but I have run avast and the computer still pops up with the "antivirus software alert" stating nugel.e is the infected file. When my computer was coming out of hibernation this morning, I did catch one reference to "mghelperapp.exe" being corrupt or infected (sorry, I don't know which it said, I only paid attention to the name of the file)

Everywhere I have looked about this virus/malware says I can manually fix it and then download a free program, but I'm not sure what I can trust downloading. I am seeing references to combofix and malwarebytes, but want to make sure I am doing everything correctly.

Please help

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Re: I have some sort of malware linked to an antivirus scam

Post by missmickin on Tue 07 Dec 2010, 10:53 pm

I ran the scan...it didn't ask to install activeX, and asked to uninstall on exit so I said yes and can't find the log file now. It found 0 files, but I am running the scan again to post results

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Re: I have some sort of malware linked to an antivirus scam

Post by DragonMaster Jay on Thu 09 Dec 2010, 7:07 am

Did it work?


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Re: I have some sort of malware linked to an antivirus scam

Post by missmickin on Thu 09 Dec 2010, 7:16 am

I ran it again, it found no more files that time, but also didn't give me an updated log. Am I supposed to try again? Should I be doing this from IE? It still has not asked me to install active x on chrome (the browser I usually use)

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Re: I have some sort of malware linked to an antivirus scam

Post by DragonMaster Jay on Thu 09 Dec 2010, 7:31 am

Nah. It'll be fine.

Any more issues so far?


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Re: I have some sort of malware linked to an antivirus scam

Post by missmickin on Thu 09 Dec 2010, 7:35 am

can't get images, like facebook...can log in but nothing shows up. Just started doing that the other day and java wants to install updates, I've not answered the prompt to allow it yet. Should I?

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Re: I have some sort of malware linked to an antivirus scam

Post by DragonMaster Jay on Thu 09 Dec 2010, 7:37 am

What browser are you using right now?


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Re: I have some sort of malware linked to an antivirus scam

Post by missmickin on Thu 09 Dec 2010, 11:34 am

I am using chrome...it's the one I always use unless I have to use IE, and the one I have been using through this whole process

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Re: I have some sort of malware linked to an antivirus scam

Post by DragonMaster Jay on Fri 10 Dec 2010, 2:15 pm

Does the same thing happen in IE?


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Re: I have some sort of malware linked to an antivirus scam

Post by missmickin on Sun 12 Dec 2010, 1:04 pm

No, it doesn't seem to happen there, but pop-ups seem rampant no matter which browser I use since just before this malware thing too. How do I control some of this and get my system running efficiently and safely? What is the best way to maintain this in the future?

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Re: I have some sort of malware linked to an antivirus scam

Post by DragonMaster Jay on Mon 13 Dec 2010, 2:13 pm

Let's see if we can reset Firefox.

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Re: I have some sort of malware linked to an antivirus scam

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