security tool removal when you are administrator

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security tool removal when you are administrator

Post by franco1944 on Wed 17 Nov 2010, 3:26 am

I am administrator I cannot get removal tool to work as Security Tool Malware will not allow me. Can you please explain how to rectify this. Much obliged. Every time I try to change admin STM stops me doing this.

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Re: security tool removal when you are administrator

Post by Belahzur on Wed 17 Nov 2010, 11:22 am

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: security tool removal when you are administrator

Post by franco1944 on Wed 17 Nov 2010, 9:30 pm

Security Tool will not let me download from web. If I try to down load security tool stops me. If I try to use other accounts to do this, I cannot because of administrators protocol. I will try otl if it can be downloaded. Thanks in the meantime for your help.
Frank

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Re: security tool removal when you are administrator

Post by Belahzur on Thu 18 Nov 2010, 10:44 am

Hello.

Please then reboot your computer in Safe Mode by doing the following :

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the second option, to run Windows in Safe Mode with Networking, then press Enter.
  • Choose your usual account.

Can you download OTL now?


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Re: security tool removal when you are administrator

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