Unable to use internet after system restore

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Unable to use internet after system restore

Post by aybsee on Sat Nov 13, 2010 12:48 pm

Hi, I did a system restore yesterday using Uniblue Registry Booster after having general problems with my pc for the last few weeks(eg. slow operating, folders and windows that froze) . Now i can no longer connect to the internet. I have a wireless modem that shows i have "excellent" signal strength but IPv4 Connectivity shows "local" and IPv6 Connectivity shows "limited".It was providing good internet connection prior to the system restore.Any ideas please.thanks... ps i am using a laptop with the modem now so i know the modem is operating ok.

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Re: Unable to use internet after system restore

Post by Nazzgull on Sat Nov 13, 2010 11:46 pm

Hi,

  • Please download WinSockFix from THIS link to your Desktop.
  • Run Winsockfix.exe and press Fix button.
  • Restart your computer and check your connection.



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Re: Unable to use internet after system restore

Post by aybsee on Sun Nov 14, 2010 1:55 pm

Thank you.I have followed your instructions.After restarting I have the message " Run - time error 53: File not found." Still no internet concection. Any further help,appreciated

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Re: Unable to use internet after system restore

Post by Nazzgull on Sun Nov 14, 2010 2:55 pm

Hi, it look like you have some damaged file from some of software in your Program list. Lets fix that first.

Download Comodo System Cleaner from THIS link.

  • Install Comodo System Cleaner.
  • Double click on COMODO System-Cleaner icon on your Desktop.
  • Click on Registry Cleaner option in left panel.
  • In Depth Scan - click on and check ALL fields with and press Clean button.
Your message should stop now.

After that step, please follow next instruction.

  • Go to Start > Run > type CMD and press Enter.
  • In Command Prompt please type next command
ping www.google.com > C:\ping.txt

  • Type exit and press Enter to exit from Command Prompt.
  • Go to My Computer > C: > Find file name ping.txt and open it.
  • Copy whole log inside your next reply.



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Re: Unable to use internet after system restore

Post by aybsee on Sun Nov 14, 2010 5:51 pm

Thank you. I followed your instructions. In Comodo system cleaner i did a registry cleaner,but no "depth scan" function was visible for me to use. The next step "type ping www.google.com>C:\ping.txt" I did but it showed "access is denied",and i couldn't locate ping.txt. What can i do now?thanks

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Re: Unable to use internet after system restore

Post by Nazzgull on Sun Nov 14, 2010 6:04 pm

You are not administrator of your computer ?
Use same instructions but for Normal Scan.

Okay, let's enable you as Administrator for Command Prompt. Remember, for first step do not press Enter alone, use Ctrl and Shift.


  • Go to Start > Run > type CMD and press Ctrl+Shift + Enter.
  • You will be prompted with User Account Control dialog, close it with Alt + C.
  • In Command Prompt please type next command
ping www.google.com > C:\ping.txt

  • Type exit and press Enter to exit from Command Prompt.
  • Go to My Computer > C: > Find file name ping.txt and open it.
  • Copy whole log inside your next reply.



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Re: Unable to use internet after system restore

Post by aybsee on Sun Nov 14, 2010 6:21 pm

Thank you.Yes, I am the administrator of this pc. Did what you asked,but didn't see any User Account Control dialog.It went straight to the C:\system32\CMD.exe black window.The same thing again"Access is denied". What's next? thanks

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Re: Unable to use internet after system restore

Post by Nazzgull on Sun Nov 14, 2010 6:27 pm

Strange, which Firewall you using ?



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Re: Unable to use internet after system restore

Post by aybsee on Sun Nov 14, 2010 6:39 pm

Windows Defender

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Re: Unable to use internet after system restore

Post by Nazzgull on Sun Nov 14, 2010 6:49 pm

You should get something better. That's too low for security.

I think your computer is infected with malware. Please read THIS post and open new topic inside Virus, Spyware & Malware Removal forum.



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