Setup crashes when trying to install office

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Setup crashes when trying to install office

Post by Kails on Sat 13 Nov 2010, 12:03 pm

Hi,

I have a fresh install of windows 7, 32 bit on a vmware virtual machine. I have installed office 2007 on similar machines in the past without any problems. Using the same software, I am now unable to install office and receive the following error message:

Description:
Setup did not complete successfully. We are sorry for the inconvenience.

Problem signature:
Problem Event Name: Office12Setup
Problem Signature 01: {10120000-0F00-0000-0000--0000000FF1CE}
Problem Signature 02: 12.0.4518.1014
Problem Signature 03: X
Problem Signature 04: MsiAPICallFailure
Problem Signature 05: Enterprise.WW\EnterpriseWW.xml
Problem Signature 06: X
Problem Signature 07: X
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033

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C:\Windows\system32\en-US\erofflps.txt


Any help would be greatly appreciated, thanks!

Kails

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Re: Setup crashes when trying to install office

Post by Nazzgull on Sat 13 Nov 2010, 8:35 pm

Hi, you have to uninstall Microsoft Office 2007 first. Something is corrupted, it's probably your MSOffice disc or something with installation files.

Please follow steps from Microsoft website for full uninstall:
http://support.microsoft.com/kb/928218/en-us

After that, try to install your Office again.



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