Setup crashes when trying to install office

View previous topic View next topic Go down

Setup crashes when trying to install office

Post by Kails on Sat 13 Nov 2010, 1:03 pm


I have a fresh install of windows 7, 32 bit on a vmware virtual machine. I have installed office 2007 on similar machines in the past without any problems. Using the same software, I am now unable to install office and receive the following error message:

Setup did not complete successfully. We are sorry for the inconvenience.

Problem signature:
Problem Event Name: Office12Setup
Problem Signature 01: {10120000-0F00-0000-0000--0000000FF1CE}
Problem Signature 02: 12.0.4518.1014
Problem Signature 03: X
Problem Signature 04: MsiAPICallFailure
Problem Signature 05: Enterprise.WW\EnterpriseWW.xml
Problem Signature 06: X
Problem Signature 07: X
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
LCID: 1033

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

Any help would be greatly appreciated, thanks!


Newbie Surfer
Newbie Surfer

Posts: 8
Joined: 2009-04-03
Operating System: XP

View user profile

Back to top Go down

Re: Setup crashes when trying to install office

Post by Nazzgull on Sat 13 Nov 2010, 9:35 pm

Hi, you have to uninstall Microsoft Office 2007 first. Something is corrupted, it's probably your MSOffice disc or something with installation files.

Please follow steps from Microsoft website for full uninstall:

After that, try to install your Office again.

Visit us on social networks : GeekPolice on Facebook! - GeekPolice on Twitter!


Tech Advisor
Tech Advisor

Posts: 2343
Joined: 2008-08-04
Operating System: Windows 7 Professional 64bit

View user profile

Back to top Go down

View previous topic View next topic Back to top

Permissions in this forum:
You cannot reply to topics in this forum