Internet issues

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Solved Internet issues

Post by lilsoul on Fri 12 Nov 2010, 8:46 am

Ok so i was advised to create a new thread from my older thread here:
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am asking the same question as i did in my old thread what can be the problem ty fro your time

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Solved Re: Internet issues

Post by DragonMaster Jay on Sat 13 Nov 2010, 9:49 pm

Hi

Scan for malware

Please download Malwarebytes Anti-Malware from Download.CNET.com.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Copy and paste the entire report in your next reply.


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Solved Re: Internet issues

Post by lilsoul on Mon 15 Nov 2010, 5:00 pm

ok ty i will post the log

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Solved Re: Internet issues

Post by DragonMaster Jay on Mon 15 Nov 2010, 5:05 pm

ok


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Solved Re: Internet issues

Post by DragonMaster Jay on Mon 22 Nov 2010, 4:43 pm

Are you still with us?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

  • Slow computer
  • Error messages
  • Fake antivirus alerts or the icon in the system tray
  • svchost.exe running at 100%
  • System crashes or blue screen of death


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Solved Re: Internet issues

Post by lilsoul on Wed 29 Dec 2010, 7:26 pm

thanks for the help, malawarebyets found 21 infections and i found out my sis was using u torrent everything working fine now epic program XD ty

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Solved Re: Internet issues

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