I can not load or Uninstall any programs

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I can not load or Uninstall any programs

Post by claire234 on Tue 02 Nov 2010, 6:20 am

First topic message reminder :

Recently whenever i start up the computer a message with an x comes up and says somthing and something is missing. I knew it was a virus as it initially was just on my computer, then when i inserted my new flash and put something on it and transferred it to another laptop. That laptop had the same msg come up on the screen. I didnt think of it as much as it was not affecting me and my work. Now i wanted to start adobe to read a book and it says "an internal error has occurred" this msg also comes up when i load my account alongside the other message. I tried force uninstall and nothing worked. Im so worried as i have to hand in some work and i need to study! My books online and its driving me crazy. I recently installed microsoft work and even that stopped working, telling me some files can not be found and i tried uninstalling and same thing, "such and such a file cannot be found to uninstall" GRR.
PLEAAAASE HELP

pLEASE please please. Im on holiday abroad and finding a computer repair shop is gna be hard and also i dont completely trust them with my laptop!

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Re: I can not load or Uninstall any programs

Post by claire234 on Sat 20 Nov 2010, 8:48 pm

I let the Eset scan run over night as it took a very long time and it found 6 threats,

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.url Win32/Adware.ADON application cleaned by deleting - quarantined
C:\Users\Fathima Nabilah\Downloads\Guffins.exe a variant of Win32/AdInstaller application cleaned by deleting - quarantined
C:\Users\Public\Desktop\eBay.url Win32/Adware.ADON application cleaned by deleting - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[1].cab multiple threats deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[2].cab multiple threats deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NEDMLGSU\upgrade[1].cab multiple threats deleted - quarantined


However my laptop is still the same, The box still pops up and most of my applications are not working, i.e skype, microsoft word etc etc

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Re: I can not load or Uninstall any programs

Post by claire234 on Sat 20 Nov 2010, 8:54 pm

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=56fe2804a535664e848d0063301efa7f
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-20 01:52:40
# local_time=2010-11-20 03:52:40 (+0200, Egypt Standard Time)
# country="United Kingdom"
# lang=1033
# osver=6.0.6001 NT Service Pack 1
# compatibility_mode=768 16777215 100 0 50757138 50757138 0 0
# compatibility_mode=1028 16777213 100 95 7855905 54091875 0 0
# compatibility_mode=5892 16776573 100 95 36104 127717929 0 0
# compatibility_mode=8192 67108863 100 0 4434 4434 0 0
# compatibility_mode=9217 16777214 0 9 50740303 50743903 0 0
# scanned=181883
# found=6
# cleaned=6
# scan_time=32873
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.url Win32/Adware.ADON application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Fathima Nabilah\Downloads\Guffins.exe a variant of Win32/AdInstaller application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Public\Desktop\eBay.url Win32/Adware.ADON application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[1].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[2].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NEDMLGSU\upgrade[1].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Sat 20 Nov 2010, 9:42 pm

Please download and run this file: [You must be registered and logged in to see this link.]

Merge it to the Registry. Then, let me know if you can run programs.

Note: if downloading it via Firefox, right click on the download link and select "Save link as..." and choose to save it to your Desktop.


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Re: I can not load or Uninstall any programs

Post by claire234 on Sun 21 Nov 2010, 4:45 am

How to i merge to the registry?

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Sun 21 Nov 2010, 11:28 am

When you double click on it, it will ask you to Merge. Proceed with the merging.


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Re: I can not load or Uninstall any programs

Post by claire234 on Wed 24 Nov 2010, 7:28 am

It asks me to run the file the it informs me that i am about to add some information and it can unintentionally change components of the computer........, do you want to continue?


Then i click yes, then it says "ERROR: Cannot import "c://////Destination, fixthis", Not all data was written into the registry. Some keys are open by the system or other processes.

Theres nothing i can do!

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Thu 25 Nov 2010, 10:58 am

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

Then, please try again.


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Re: I can not load or Uninstall any programs

Post by claire234 on Sat 27 Nov 2010, 9:56 pm

I started up inn safe mode and the same thing came up. The same error box

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Mon 29 Nov 2010, 5:38 am

Please download DragonFix by DragonMaster Jay, and save it to your Desktop. Right click and Extract All, and save the files to your Desktop.
  • Please disable realtime protection. The only realtime protection that gets in the way and need to be disabled: Windows Defender, Microsoft Security Essentials, Spybot TeaTimer, WinPatrol, and Ad-Aware AdWatch. If you have anyone of those, please disable them.
  • Double-click DragonFix.reg, and follow the prompt(s).
  • Please reboot your computer.
Let me know if it worked.


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Re: I can not load or Uninstall any programs

Post by claire234 on Mon 29 Nov 2010, 6:27 am

How do i disable windows defender?

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Re: I can not load or Uninstall any programs

Post by claire234 on Mon 29 Nov 2010, 6:29 am

I disabled it, it says error accessing registry when i run your file

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Tue 30 Nov 2010, 2:15 pm

Go to Start > Run, type in cmd and hit OK.

Type this in exactly and post the log:

reg query="HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System" > log.txt && log.txt


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Re: I can not load or Uninstall any programs

Post by claire234 on Tue 30 Nov 2010, 3:07 pm

Error invalid argument, i copied and pasted it and pressed enter and it says its invalid, no log.
Thank you for trying! Its giving me some hope. No programs work now. Skype, word, paltalk etc

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Tue 30 Nov 2010, 3:29 pm

Note: the following tool is to only be used under the guidance of a malware helper. In the event you already have the tool, please delete the old copy and download a new copy.

Please download ComboFix from BleepingComputer.com

Alternate link: Forospyware.com (Click the green button on the page to download it).


Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  • Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\combo-fix.exe" /killall
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista, so it will just continue scanning, and skip the console install.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: I can not load or Uninstall any programs

Post by claire234 on Sun 05 Dec 2010, 8:00 am

I tried to uninstall superspyware but it would not allow me like adobe, word and skype hence i can not run this program! One thing after another

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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Sun 05 Dec 2010, 12:40 pm

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
  • Place a blank CD-R disc in to your CD burning drive.
  • Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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Re: I can not load or Uninstall any programs

Post by DragonMaster Jay on Fri 10 Dec 2010, 2:24 pm

Still with us?


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Re: I can not load or Uninstall any programs

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