I can not load or Uninstall any programs

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Re: I can not load or Uninstall any programs

Post by claire234 on 20th November 2010, 9:48 am

I let the Eset scan run over night as it took a very long time and it found 6 threats,

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.url Win32/Adware.ADON application cleaned by deleting - quarantined
C:\Users\Fathima Nabilah\Downloads\Guffins.exe a variant of Win32/AdInstaller application cleaned by deleting - quarantined
C:\Users\Public\Desktop\eBay.url Win32/Adware.ADON application cleaned by deleting - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[1].cab multiple threats deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[2].cab multiple threats deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NEDMLGSU\upgrade[1].cab multiple threats deleted - quarantined


However my laptop is still the same, The box still pops up and most of my applications are not working, i.e skype, microsoft word etc etc

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Re: I can not load or Uninstall any programs

Post by claire234 on 20th November 2010, 9:54 am

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=56fe2804a535664e848d0063301efa7f
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-20 01:52:40
# local_time=2010-11-20 03:52:40 (+0200, Egypt Standard Time)
# country="United Kingdom"
# lang=1033
# osver=6.0.6001 NT Service Pack 1
# compatibility_mode=768 16777215 100 0 50757138 50757138 0 0
# compatibility_mode=1028 16777213 100 95 7855905 54091875 0 0
# compatibility_mode=5892 16776573 100 95 36104 127717929 0 0
# compatibility_mode=8192 67108863 100 0 4434 4434 0 0
# compatibility_mode=9217 16777214 0 9 50740303 50743903 0 0
# scanned=181883
# found=6
# cleaned=6
# scan_time=32873
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.url Win32/Adware.ADON application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Fathima Nabilah\Downloads\Guffins.exe a variant of Win32/AdInstaller application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Public\Desktop\eBay.url Win32/Adware.ADON application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[1].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6MSZ1M1G\upgrade[2].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NEDMLGSU\upgrade[1].cab multiple threats (deleted - quarantined) 00000000000000000000000000000000 C

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 20th November 2010, 10:42 am

Please download and run this file: [You must be registered and logged in to see this link.]

Merge it to the Registry. Then, let me know if you can run programs.

Note: if downloading it via Firefox, right click on the download link and select "Save link as..." and choose to save it to your Desktop.


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Re: I can not load or Uninstall any programs

Post by claire234 on 20th November 2010, 5:45 pm

How to i merge to the registry?

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 21st November 2010, 12:28 am

When you double click on it, it will ask you to Merge. Proceed with the merging. Smile


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Re: I can not load or Uninstall any programs

Post by claire234 on 23rd November 2010, 8:28 pm

It asks me to run the file the it informs me that i am about to add some information and it can unintentionally change components of the computer........, do you want to continue?


Then i click yes, then it says "ERROR: Cannot import "c://////Destination, fixthis", Not all data was written into the registry. Some keys are open by the system or other processes.

Theres nothing i can do! Sad tearing

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 24th November 2010, 11:58 pm

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

Then, please try again.


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Re: I can not load or Uninstall any programs

Post by claire234 on 27th November 2010, 10:56 am

I started up inn safe mode and the same thing came up. The same error box

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 28th November 2010, 6:38 pm

Please download [You must be registered and logged in to see this link.] by DragonMaster Jay, and save it to your Desktop. Right click and Extract All, and save the files to your Desktop.
  • Please disable realtime protection. The only realtime protection that gets in the way and need to be disabled: Windows Defender, Microsoft Security Essentials, Spybot TeaTimer, WinPatrol, and Ad-Aware AdWatch. If you have anyone of those, please disable them.
  • Double-click DragonFix.reg, and follow the prompt(s).
  • Please reboot your computer.
Let me know if it worked.


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Re: I can not load or Uninstall any programs

Post by claire234 on 28th November 2010, 7:27 pm

How do i disable windows defender?

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Re: I can not load or Uninstall any programs

Post by claire234 on 28th November 2010, 7:29 pm

I disabled it, it says error accessing registry when i run your file

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 30th November 2010, 3:15 am

Go to Start > Run, type in cmd and hit OK.

Type this in exactly and post the log:

reg query="HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System" > log.txt && log.txt


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Re: I can not load or Uninstall any programs

Post by claire234 on 30th November 2010, 4:07 am

Error invalid argument, i copied and pasted it and pressed enter and it says its invalid, no log.
Thank you for trying! Its giving me some hope. No programs work now. Skype, word, paltalk etc

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 30th November 2010, 4:29 am

Note: the following tool is to only be used under the guidance of a malware helper. In the event you already have the tool, please delete the old copy and download a new copy.

Please download ComboFix from [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.] (Click the green button on the page to download it).


Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\combo-fix.exe" /killall
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista, so it will just continue scanning, and skip the console install.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: I can not load or Uninstall any programs

Post by claire234 on 4th December 2010, 9:00 pm

I tried to uninstall superspyware but it would not allow me like adobe, word and skype hence i can not run this program! One thing after another

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Re: I can not load or Uninstall any programs

Post by Dr Jay on 5th December 2010, 1:40 am

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
  • Place a blank CD-R disc in to your CD burning drive.
  • Download [You must be registered and logged in to see this link.] and double-click on it to burn to a CD using ISO Burner.
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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Re: I can not load or Uninstall any programs

Post by Dr Jay on 10th December 2010, 3:24 am

Still with us?


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