Thinkpoint, but this is a easy question

View previous topic View next topic Go down

Thinkpoint, but this is a easy question

Post by med109 on Sat 30 Oct 2010, 2:45 pm

First I followed the instructions to remove thinkpoint. I opened in safe mode, and ran malwarebytes, removed the infection list, and restarted. When I restarted thinkpoint opened right away and I couldn't get away from it. So again I booted in safe mode, and this time, I had malwarebytes check for updates, it updated, I scanned, and removed infections, and restarted, this time NO THINKPOINT!!!! OMG could it really be gone? So far no issues, but I noticed the thinkpoint icon is still on my desktop. Before the scan it was a yellow lightbulb, now it looks like a file, with an arrow pointing from the bottom left to the top right. How do I get rid if the icon? Does it sound like this thinkpoint is gone? If it is why is the icon still there?

med109

Unborn
Unborn

Posts : 2
Joined : 2010-10-30
Operating System : xp

View user profile

Back to top Go down

Re: Thinkpoint, but this is a easy question

Post by Belahzur on Sun 31 Oct 2010, 10:15 am

Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


@RealBelahzur - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur

Manager | Tech Officer
Manager | Tech Officer

Posts : 34917
Joined : 2008-08-04
Operating System : XP SP3 Media Centre

View user profile

Back to top Go down

Re: Thinkpoint, but this is a easy question

Post by med109 on Sun 31 Oct 2010, 10:53 am

Thanks for responding! Before I do this I had a new issue come up, and want to make sure this is still the route you want me to take. I keep getting a resident shield alert, with the AVG logo, that says it's called a trojan horse 19 (I forgot the end letters). Do you still want me to download what you said? Thanks again

med109

Unborn
Unborn

Posts : 2
Joined : 2010-10-30
Operating System : xp

View user profile

Back to top Go down

Re: Thinkpoint, but this is a easy question

Post by Belahzur on Mon 01 Nov 2010, 12:12 pm

Yes please.
Switch AVG off if you have to, OTL is a legit tool many use everyday, AVG just doesn't like it for some weird reason.


@RealBelahzur - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur

Manager | Tech Officer
Manager | Tech Officer

Posts : 34917
Joined : 2008-08-04
Operating System : XP SP3 Media Centre

View user profile

Back to top Go down

Re: Thinkpoint, but this is a easy question

Post by Sponsored content Today at 2:49 am


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum