Thinkpoint, but this is a easy question

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Thinkpoint, but this is a easy question

Post by med109 on 30th October 2010, 3:45 am

First I followed the instructions to remove thinkpoint. I opened in safe mode, and ran malwarebytes, removed the infection list, and restarted. When I restarted thinkpoint opened right away and I couldn't get away from it. So again I booted in safe mode, and this time, I had malwarebytes check for updates, it updated, I scanned, and removed infections, and restarted, this time NO THINKPOINT!!!! OMG could it really be gone? So far no issues, but I noticed the thinkpoint icon is still on my desktop. Before the scan it was a yellow lightbulb, now it looks like a file, with an arrow pointing from the bottom left to the top right. How do I get rid if the icon? Does it sound like this thinkpoint is gone? If it is why is the icon still there?

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Re: Thinkpoint, but this is a easy question

Post by Belahzur on 30th October 2010, 11:15 pm

Hello.

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: Thinkpoint, but this is a easy question

Post by med109 on 30th October 2010, 11:53 pm

Thanks for responding! Before I do this I had a new issue come up, and want to make sure this is still the route you want me to take. I keep getting a resident shield alert, with the AVG logo, that says it's called a trojan horse 19 (I forgot the end letters). Do you still want me to download what you said? Thanks again

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Re: Thinkpoint, but this is a easy question

Post by Belahzur on 1st November 2010, 1:12 am

Yes please.
Switch AVG off if you have to, OTL is a legit tool many use everyday, AVG just doesn't like it for some weird reason.


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