Thinkpoint and safe mode

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Thinkpoint and safe mode

Post by asanborn514 on Fri Oct 29, 2010 4:11 pm

I currently have a problem with Thinkpoint on my laptop that is running Windows 7. I am trying to follow the instructions and start my computer in safe mode, but whenever I do this, Thinkpoint begins a scan and I do not have any options to open a browser to download anything.

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Re: Thinkpoint and safe mode

Post by Sneakyone on Fri Oct 29, 2010 5:08 pm

Hi,

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Step 1: you need to get the appropriate burning software for this task.

Download [You must be registered and logged in to see this link.]
  • This will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic.
  • See the [You must be registered and logged in to see this link.] page for more info.
Step 2: download the OTLPE REATOGO Windows Recovery Environment.
  • Download [You must be registered and logged in to see this link.] and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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