Virus

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Virus

Post by wendy11365 on Wed Oct 27, 2010 6:39 pm

I have a Compaq laptop that is 5 years old and it contracted a virus yesterday afternoon. I logged on yesterday morning to check email. There was no problem. I logged off and went out. I returned home and logged on again with no problem until I clicked on Internet Explorer. My computer went crazy. A large box popped up in the middle of the screen and it said safety security. It went on to say that internet explorer was allowed to come up but was shut down because a virus was detected that would affect my OS system and that I needed to download modules and allow the system to do a complete computer scan. I was allowed to still use my applications on the desktop as long as I did not try to access the internet. I thought I would try to restore my computer to the day before. I went into start, programs, accessories, system tools and then restore. But this box kept popping up. Now in the bottom of that box it asked two questions. Did I want to proceed and add the modules and do a system scan or did I want to proceed without the modules and system scan. I kept clicking on proceed without the modules and system scan as I have Norton's anti virus. Then I got another screen that wanted all my personal information and credit card information and they wanted to charge me for virus protection. I clicked out of it and then could not get rid of it. At that point I was not able to do the normal system restore because the big box blocked everything and I could not get behind it or move it. I was able to print the instruction giving me step by step information to restore my computer using the disc which came with the computer. I followed the steps then it said that if I was not able to restore it than repair the operating system. I followed all the steps and then realized that it looked to me as if it was restoring my computer as if it was a new computer. I installed the CD marked application recovery cd but the computer said that I was installing the wrong CD so I tried the operating system CD and It took me to a license agreement page and I clicked F8 to accept the agreement and them R to repair the selected windows installation. Then it was asking me to insert the Windows XP CD so that it could complete the process. I then got scared and canceled out. I think it has wiped out everything on my lap top. I have not backed up anything in the 5 years I have had it. I have years of family pictures on it along with other very vital information. Have I gone to far? I am now using my netbook to email. Is there anyway to remove the virus from my compaq and possibly restore my information. Or have I lost everything. I have unplugged the compaq and unplugged the internet from it. Now when I turn it on it takes me to the compaq screen and then to the windows XP screen. Then it takes me to a blue screen that says windows xp in the upper left top corner and then on the left side it has a list of steps with round green circles next to each one and as it completed each step it put a green light inside the circle. It has stopped where it wants me to install the windows xp CD. The computer will not let me go past that step. I also tried F8 to see if I could restore it in a safe mode and it will not allow me to do anything. I need help, please. Can anyone tell me what I can do. I am not computer literate but I am good with following step by step instructions. Please help. I am new to this site but you came highly recommended by a few people that I know.
Thank you
Wendy11365

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Re: Virus

Post by houndmom on Wed Oct 27, 2010 10:21 pm

Hello and welcome to GeekPolice!! Hooray! We are glad you are here!
Please read this
Then you need to open a new topic here.

These guys will help you with your problem as soon as they can.


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Re: Virus

Post by Buttons on Thu Oct 28, 2010 5:26 am

Welcome to GeekPolice. Smile

Do not interact with the popups. Many types of malware use legit looking notices, windows ect. It sounds like you have a rogue. Please follow houndmom's advice.Smile

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Re: Virus

Post by wendy11365 on Fri Oct 29, 2010 1:28 am

Thank you so much for advise and help. My problem is that I am not computer savy and all of this sounds like a foreign language to me. The laptop that has the problem in my compaq lap top. I also have a netbook which is what I am currently using now. How do I apply what houndmom told me to do if the problem is on my compaq laptop?

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Re: Virus

Post by Doctor Inferno on Fri Oct 29, 2010 3:08 am

Hello,

Open a topic here: http://www.GeekPolice.net/virus-spyware-malware-removal-f11/

We'll help you there.


Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

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Re: Virus

Post by tiburonfirst on Fri Oct 29, 2010 12:56 pm

hi, since i'm also new here and atm waiting on a reply i have looked at a few topics of interest to me.
coming across this one i'm a little puzzled. my experience with forums is limited [baby boomer generation] but in the 2 forums i have knowledge of a mod will help out by moving a thread to where it needs to go.
as administrator i'm sure dr inferno could have moved wendy's thread over so why not do it?
she has not posted in the virus removal forum so apparently she got lost. for people with limited computer savvy a virus is very intimidating and even though this forum is run by all volunteers who are very much appreciated by me, a little handholding can go a long way to make us feel more confident.
thanks, GeekPolice

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Re: Virus

Post by wendy11365 on Sat Oct 30, 2010 9:35 pm

I want to thank everyone for trying to help me. I am not computer savy and all of this was intimidating for me. My nephew is on vacation and he told me to wait until he returns and he will contact everyone and try to remove the virus for me. I am just heartbroken because that laptop holds my family history and pictures from 5 years ago. From my very first grandchild and I now have three. My nephew is registered on GeekPolice. His name is Elohem78. I really appreciate everyone welcoming me and trying to help me. Thank you

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