Trojan

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Trojan

Post by Itachi21 on Wed 27 Oct 2010, 8:14 am

First topic message reminder :

A Trojan is causing my fiance's computer to keep restarting every time I log onto her account. I can't access her computer and I am doing the GeekPolice academy but I haven't gotten to that part yet.

It sets it to a blue screen when I log onto her account.

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Re: Trojan

Post by DragonMaster Jay on Wed 15 Dec 2010, 10:52 am

Windows 7


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Re: Trojan

Post by Itachi21 on Wed 15 Dec 2010, 4:04 pm

There is no Windows 7 Option. The only option I have are the XP Professional and Home options. Once selected and downloaded what do I do next.

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Re: Trojan

Post by DragonMaster Jay on Thu 16 Dec 2010, 2:28 pm

Then, that means Windows 7 x64 edition was not installed properly, and we cannot continue in recovery because the partition table is corrupted.

It is going to have to be completely cleaned, after all data is saved, and a new copy of Windows 7 x64 will have to be installed.

If you do not have a disc, contact the manufacturer of your computer and demand one.

Otherwise, since we have ran out of options, and our tools have not worked properly, we can no longer offer help. We rarely ever run out of options, however, it appears your computer is much more damaged than what we can employ help from here.

My apologies.


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Re: Trojan

Post by Itachi21 on Thu 16 Dec 2010, 3:03 pm

That was off my computer and the link that told me to download only gave me those options, so is that link just for xp or 7?

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Re: Trojan

Post by DragonMaster Jay on Thu 16 Dec 2010, 3:12 pm

What OS has the core problem described in the first post of this topic?


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Re: Trojan

Post by Itachi21 on Thu 16 Dec 2010, 3:37 pm

Windows 7. But when I downloaded that program for on my computer to burn the .iso it only gave me xp options.

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Re: Trojan

Post by DragonMaster Jay on Sat 18 Dec 2010, 3:58 pm

Right. Which means the entire MBR is damaged, and is unfixable. It will have to be completely erased and sanitized, and then reinstalled.


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Re: Trojan

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