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Trojan

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Re: Trojan

Post by Dr Jay on Fri Nov 26, 2010 10:33 pm

Seems to look alright. How does the computer run?


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Re: Trojan

Post by Itachi21 on Sat Nov 27, 2010 12:00 pm

No change. Windows still won't boot up. It says to launch system repair (reccommended)




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Re: Trojan

Post by Dr Jay on Sun Nov 28, 2010 1:39 pm

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.
  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


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Re: Trojan

Post by Itachi21 on Sun Nov 28, 2010 1:47 pm

I can download this to my USB Flash Drive correct and run it off of there? Also the pictures have been removed.




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Re: Trojan

Post by Dr Jay on Sun Nov 28, 2010 1:58 pm

I believe so.


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Re: Trojan

Post by Itachi21 on Sun Nov 28, 2010 4:22 pm

The system still will not start. The scan didn't find any problems. Only 2 warnings which was the dell datasafe backup and mcafee so it couldn't finish scanning those files. Is there anything else we can do?




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Re: Trojan

Post by Dr Jay on Tue Nov 30, 2010 6:39 am

Do you still have OTLPE?


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Re: Trojan

Post by Itachi21 on Tue Nov 30, 2010 8:15 am

OTLPE doesn't ask me the questions that were posted. It just shows the My Computer and its options which is browse for folders




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Re: Trojan

Post by Dr Jay on Tue Nov 30, 2010 9:42 pm

Will it let you run the scan and post the log?


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Re: Trojan

Post by Itachi21 on Tue Nov 30, 2010 11:04 pm

What is the drive I am doing the scan on because it only shows the browse for folder selection.




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Re: Trojan

Post by Dr Jay on Wed Dec 01, 2010 5:16 am

Should be C: drive, aka Windows 7.


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Re: Trojan

Post by Itachi21 on Wed Dec 01, 2010 1:04 pm

C Drive says RECOVERY (C:)
when clicked on underneath it are folders
->Boot
->dell
preload
Recovery
System Volume Information

the -> means that those folders have folders under them




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Re: Trojan

Post by Dr Jay on Wed Dec 01, 2010 9:24 pm

Do any of the drives denote Windows 7?


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Re: Trojan

Post by Itachi21 on Wed Dec 01, 2010 9:46 pm

RAMDisk (B:)
RECOVERY (C:)
Removable Disk (D:)
OS (E:)
ReatogoPE (X:)
Shared Documents


I asume I want OS (E:)




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Re: Trojan

Post by Dr Jay on Fri Dec 03, 2010 12:14 am

Yes. OS


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Re: Trojan

Post by Itachi21 on Fri Dec 03, 2010 12:39 am

When clicked on the OS part the dropdown showed but I clicked ok while OS was selected.

RunScanner Error
Target is not windows 2000 or later.


That is the error that shows up.


On a side note does this computer look like it can be fixed because we don't have the money to have it reformatted and by we I mean this is my girlfriends computer and she is all like can I have my computer back soon and I keep saying that you are trying we are not having much luck. I also appreciate all that you are doing trying to solve this Thank You!




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Re: Trojan

Post by Itachi21 on Sun Dec 05, 2010 7:13 pm

No reply for 2 days.




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Re: Trojan

Post by Dr Jay on Mon Dec 06, 2010 2:06 pm

  • [You must be registered and logged in to see this link.]
    If you encounter problems running the RescueDisk, you can get further assistance at the [You must be registered and logged in to see this link.].
If you are not sure how to burn an image, please read [You must be registered and logged in to see this link.]. If you need a FREE utility to burn the ISO image, download and use [You must be registered and logged in to see this link.].

Let me know how it goes.


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Re: Trojan

Post by Itachi21 on Tue Dec 07, 2010 9:16 am

I got it to run and update but The scan didn't even last 1 minute and showed up nothing. When I called Kaspersky Customer Service they said they cant help me because I'm not a customer. It is bootable off the disk but the scan didn't run.

Now what should I do?




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Re: Trojan

Post by Dr Jay on Wed Dec 08, 2010 3:08 pm

We are going to work with xPUD again.

Please run it as instructed above, and post the log.


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Re: Trojan

Post by Itachi21 on Wed Dec 08, 2010 10:48 pm

still the same problem as before. I get sda 1 2 and 3 but no sdb 1




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Re: Trojan

Post by Itachi21 on Sat Dec 11, 2010 10:19 am

no reply for 2 days




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Re: Trojan

Post by Itachi21 on Mon Dec 13, 2010 7:49 pm

no reply for 4 days sorry to keep bumping




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Re: Trojan

Post by Dr Jay on Tue Dec 14, 2010 12:32 am

Please download ARCDC from [You must be registered and logged in to see this link.].
  • Double-click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: NAME OF OS
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few black screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
When finished, your ISO is located on your desktop.

Let me know once you have it.


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Re: Trojan

Post by Itachi21 on Tue Dec 14, 2010 1:09 pm

which OS do i select. the system is windows 7 not xp. do i burn a professional os regular or home edition reg




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Re: Trojan

Post by Dr Jay on Tue Dec 14, 2010 6:52 pm

Windows 7


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Re: Trojan

Post by Itachi21 on Wed Dec 15, 2010 12:04 am

There is no Windows 7 Option. The only option I have are the XP Professional and Home options. Once selected and downloaded what do I do next.




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Re: Trojan

Post by Dr Jay on Wed Dec 15, 2010 10:28 pm

Then, that means Windows 7 x64 edition was not installed properly, and we cannot continue in recovery because the partition table is corrupted.

It is going to have to be completely cleaned, after all data is saved, and a new copy of Windows 7 x64 will have to be installed.

If you do not have a disc, contact the manufacturer of your computer and demand one.

Otherwise, since we have ran out of options, and our tools have not worked properly, we can no longer offer help. We rarely ever run out of options, however, it appears your computer is much more damaged than what we can employ help from here.

My apologies.


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Re: Trojan

Post by Itachi21 on Wed Dec 15, 2010 11:03 pm

That was off my computer and the link that told me to download only gave me those options, so is that link just for xp or 7?




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Re: Trojan

Post by Dr Jay on Wed Dec 15, 2010 11:12 pm

What OS has the core problem described in the first post of this topic?


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Re: Trojan

Post by Itachi21 on Wed Dec 15, 2010 11:37 pm

Windows 7. But when I downloaded that program for on my computer to burn the .iso it only gave me xp options.




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Re: Trojan

Post by Dr Jay on Fri Dec 17, 2010 11:58 pm

Right. Which means the entire MBR is damaged, and is unfixable. It will have to be completely [You must be registered and logged in to see this link.], and then [You must be registered and logged in to see this link.].


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