Trojan

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Trojan

Post by Itachi21 on Wed 27 Oct 2010, 8:14 am

First topic message reminder :

A Trojan is causing my fiance's computer to keep restarting every time I log onto her account. I can't access her computer and I am doing the GeekPolice academy but I haven't gotten to that part yet.

It sets it to a blue screen when I log onto her account.

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Re: Trojan

Post by DragonMaster Jay on Sat 27 Nov 2010, 2:33 pm

Seems to look alright. How does the computer run?


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Re: Trojan

Post by Itachi21 on Sun 28 Nov 2010, 4:00 am

No change. Windows still won't boot up. It says to launch system repair (reccommended)

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Re: Trojan

Post by DragonMaster Jay on Mon 29 Nov 2010, 5:39 am

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.
  • Download The Avira AntiVir Rescue System from Antivir.de.
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


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Re: Trojan

Post by Itachi21 on Mon 29 Nov 2010, 5:47 am

I can download this to my USB Flash Drive correct and run it off of there? Also the pictures have been removed.

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Re: Trojan

Post by DragonMaster Jay on Mon 29 Nov 2010, 5:58 am

I believe so.


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Re: Trojan

Post by Itachi21 on Mon 29 Nov 2010, 8:22 am

The system still will not start. The scan didn't find any problems. Only 2 warnings which was the dell datasafe backup and mcafee so it couldn't finish scanning those files. Is there anything else we can do?

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Re: Trojan

Post by DragonMaster Jay on Tue 30 Nov 2010, 10:39 pm

Do you still have OTLPE?


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Re: Trojan

Post by Itachi21 on Wed 01 Dec 2010, 12:15 am

OTLPE doesn't ask me the questions that were posted. It just shows the My Computer and its options which is browse for folders

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Re: Trojan

Post by DragonMaster Jay on Wed 01 Dec 2010, 1:42 pm

Will it let you run the scan and post the log?


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Re: Trojan

Post by Itachi21 on Wed 01 Dec 2010, 3:04 pm

What is the drive I am doing the scan on because it only shows the browse for folder selection.

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Re: Trojan

Post by DragonMaster Jay on Wed 01 Dec 2010, 9:16 pm

Should be C: drive, aka Windows 7.


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Re: Trojan

Post by Itachi21 on Thu 02 Dec 2010, 5:04 am

C Drive says RECOVERY (C:)
when clicked on underneath it are folders
->Boot
->dell
preload
Recovery
System Volume Information

the -> means that those folders have folders under them

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Re: Trojan

Post by DragonMaster Jay on Thu 02 Dec 2010, 1:24 pm

Do any of the drives denote Windows 7?


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Re: Trojan

Post by Itachi21 on Thu 02 Dec 2010, 1:46 pm

RAMDisk (B:)
RECOVERY (C:)
Removable Disk (D:)
OS (E:)
ReatogoPE (X:)
Shared Documents


I asume I want OS (E:)

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Re: Trojan

Post by DragonMaster Jay on Fri 03 Dec 2010, 4:14 pm

Yes. OS


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Re: Trojan

Post by Itachi21 on Fri 03 Dec 2010, 4:39 pm

When clicked on the OS part the dropdown showed but I clicked ok while OS was selected.

RunScanner Error
Target is not windows 2000 or later.


That is the error that shows up.


On a side note does this computer look like it can be fixed because we don't have the money to have it reformatted and by we I mean this is my girlfriends computer and she is all like can I have my computer back soon and I keep saying that you are trying we are not having much luck. I also appreciate all that you are doing trying to solve this

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Re: Trojan

Post by Itachi21 on Mon 06 Dec 2010, 11:13 am

No reply for 2 days.

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Re: Trojan

Post by DragonMaster Jay on Tue 07 Dec 2010, 6:06 am

  • Kaspersky RescueDisk
    If you encounter problems running the RescueDisk, you can get further assistance at the Kaspersky Support Forum.
If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.


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Re: Trojan

Post by Itachi21 on Wed 08 Dec 2010, 1:16 am

I got it to run and update but The scan didn't even last 1 minute and showed up nothing. When I called Kaspersky Customer Service they said they cant help me because I'm not a customer. It is bootable off the disk but the scan didn't run.

Now what should I do?

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Re: Trojan

Post by DragonMaster Jay on Thu 09 Dec 2010, 7:08 am

We are going to work with xPUD again.

Please run it as instructed above, and post the log.


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Re: Trojan

Post by Itachi21 on Thu 09 Dec 2010, 2:48 pm

still the same problem as before. I get sda 1 2 and 3 but no sdb 1

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Re: Trojan

Post by Itachi21 on Sun 12 Dec 2010, 2:19 am

no reply for 2 days

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Re: Trojan

Post by Itachi21 on Tue 14 Dec 2010, 11:49 am

no reply for 4 days sorry to keep bumping

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Re: Trojan

Post by DragonMaster Jay on Tue 14 Dec 2010, 4:32 pm

Please download ARCDC from Artellos.com.
  • Double-click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: NAME OF OS
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few black screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
When finished, your ISO is located on your desktop.

Let me know once you have it.


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Re: Trojan

Post by Itachi21 on Wed 15 Dec 2010, 5:09 am

which OS do i select. the system is windows 7 not xp. do i burn a professional os regular or home edition reg

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Re: Trojan

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