My computer keeps shutting down

View previous topic View next topic Go down

My computer keeps shutting down

Post by HenryRG on Wed Oct 20, 2010 2:19 pm

Hello My computer shuts down from time to time and now its slower i cant use google chrome and a bunch of other programs i also cant execute tasks like right click computer and chose manage so i can look at the disk management it says "the dependency service or group failed to start" but sometimes it will only when i restart my computer. i also get the blue screen of death from time to time,i think its a virus norton said it protected me from an attack i looked at the details its called kangojjm1.com and that it was found in system32 scvhost.exe its from microsoft i looked it up and it says scvhost is what helps the dll files to work it also says scvhost is a backdoor for hackers to get in.

I want to do a complete restore on my computer but i dont have the cd anymore and F8 wont work it doesnt say repair computer anymore so i tried formatting my hard drive by installing vista while my computers on but when it asks me to chose a driver like my c or d drive nothing shows up it lets me browse for a drive but i cant use the c drive or any of the drives that show up when i browse for them,i looked at disk management and only the removable disks and cd drive show up but not my local disks c and d.and also i ran spybot search and destroy and got rid of the files it said i had i did that when i called sams club tech support.

How do i make them show up or what other options do i have to fix my computer?

Thanks for taking the time to look at this im sorry it was so long.

oh i also forgot i looked at my extraction path on winrar and on local disk c at the top of its folders is a folder called bbotxxxxxx.exe which btw is how i found this great site by googleing that folder, also i checked to see if that folder was there in windows explorer but its not its only there in winrar extraction path also i keep getting an error that says "windows host process (Rundll32) has stopped working a problem caused the program to stop working correctly.windows will close the program and notify you if a solution is available." and every time it says that its a different dll file

HenryRG
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-10-20
OS OS : Vista
Points Points : 22418
# Likes # Likes : 0

View user profile

Back to top Go down

Re: My computer keeps shutting down

Post by TheAvatar on Wed Oct 20, 2010 9:39 pm

Hi,

Please download OTL from one of the following links
  • [You must be registered and logged in to see this link.]
  • [You must be registered and logged in to see this link.]

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in;

      netsvcs
      drivers32
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.


- The Avatar
If I have helped you, please consider donating to [You must be registered and logged in to see this link.]

GeekPolice.net [You must be registered and logged in to see this link.]    [You must be registered and logged in to see this link.]

Online: GMT 10+ 7:30pm to 8:30pm weekdays. On and off on weekends regularly.

TheAvatar
Intermediate
Intermediate

Posts Posts : 137
Joined Joined : 2010-10-02
Gender Gender : Male
OS OS : Windows XP SP3
Protection Protection : ESET NOD32, Comodo, Malwarebytes
Points Points : 24613
# Likes # Likes : 0

View user profile

Back to top Go down

Re: My computer keeps shutting down

Post by HenryRG on Wed Oct 20, 2010 10:25 pm

i cant post it for some reason it wont let me it says the site is having problems or something

HenryRG
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-10-20
OS OS : Vista
Points Points : 22418
# Likes # Likes : 0

View user profile

Back to top Go down

Re: My computer keeps shutting down

Post by HenryRG on Wed Oct 20, 2010 10:29 pm

it only happens when i try to post the otl info i tried posting it while using opera and inernet explorer but it doesnt work

HenryRG
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-10-20
OS OS : Vista
Points Points : 22418
# Likes # Likes : 0

View user profile

Back to top Go down

Re: My computer keeps shutting down

Post by HenryRG on Wed Oct 20, 2010 10:30 pm

maybe i can email it to you can i do that?

HenryRG
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-10-20
OS OS : Vista
Points Points : 22418
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum