My computer keeps shutting down

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My computer keeps shutting down

Post by HenryRG on Thu 21 Oct 2010, 1:19 am

Hello My computer shuts down from time to time and now its slower i cant use google chrome and a bunch of other programs i also cant execute tasks like right click computer and chose manage so i can look at the disk management it says "the dependency service or group failed to start" but sometimes it will only when i restart my computer. i also get the blue screen of death from time to time,i think its a virus norton said it protected me from an attack i looked at the details its called kangojjm1.com and that it was found in system32 scvhost.exe its from microsoft i looked it up and it says scvhost is what helps the dll files to work it also says scvhost is a backdoor for hackers to get in.

I want to do a complete restore on my computer but i dont have the cd anymore and F8 wont work it doesnt say repair computer anymore so i tried formatting my hard drive by installing vista while my computers on but when it asks me to chose a driver like my c or d drive nothing shows up it lets me browse for a drive but i cant use the c drive or any of the drives that show up when i browse for them,i looked at disk management and only the removable disks and cd drive show up but not my local disks c and d.and also i ran spybot search and destroy and got rid of the files it said i had i did that when i called sams club tech support.

How do i make them show up or what other options do i have to fix my computer?

Thanks for taking the time to look at this im sorry it was so long.

oh i also forgot i looked at my extraction path on winrar and on local disk c at the top of its folders is a folder called bbotxxxxxx.exe which btw is how i found this great site by googleing that folder, also i checked to see if that folder was there in windows explorer but its not its only there in winrar extraction path also i keep getting an error that says "windows host process (Rundll32) has stopped working a problem caused the program to stop working correctly.windows will close the program and notify you if a solution is available." and every time it says that its a different dll file

HenryRG

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Re: My computer keeps shutting down

Post by TheAvatar on Thu 21 Oct 2010, 8:39 am

Hi,

Please download OTL from one of the following links
  • LINK 1
  • LINK 2

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in;

      netsvcs
      drivers32
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

TheAvatar

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Re: My computer keeps shutting down

Post by HenryRG on Thu 21 Oct 2010, 9:25 am

i cant post it for some reason it wont let me it says the site is having problems or something

HenryRG

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Re: My computer keeps shutting down

Post by HenryRG on Thu 21 Oct 2010, 9:29 am

it only happens when i try to post the otl info i tried posting it while using opera and inernet explorer but it doesnt work

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Re: My computer keeps shutting down

Post by HenryRG on Thu 21 Oct 2010, 9:30 am

maybe i can email it to you can i do that?

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Re: My computer keeps shutting down

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