ThinkPoint

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ThinkPoint

Post by clwinslow on 17th October 2010, 10:27 am

ThinkPoint started running on my desktop, which I quickly shut down. How can I stop/remove this?

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Re: ThinkPoint

Post by TheAvatar on 18th October 2010, 5:23 am

Hi sorry for the delay!

Welcome to GeekPolice.net

My name is TheAvatar and I will be tying to help you resolve your issues.

If you have already received help elsewhere please inform me so that this topic can be closed.

If you haven't, please keep reading.
Note Before we start the process you should:

  • POST your logs, don't attach them, as it makes it harder to read.
  • Each time I instruct you to download a file to use it, please do it even if I have told you before to download it again. This is because these tools are frequently updated to detect newer infections.
  • Please be patient, there is no quick fix for malware. Removal can take several attempts. Just because symptoms have gone away, does not mean the infection is gone.
  • Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.
  • If I have not replied to your thread within 2 days, please PM me.



===

Please download OTL from one of the following links
  • [You must be registered and logged in to see this link.]
  • [You must be registered and logged in to see this link.]

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in;

      netsvcs
      drivers32
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.


- The Avatar
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