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virus

Post by klierski on 5th October 2010, 10:58 pm

Security tool box pops up stating infected with virus. I cannot run any spyware or avg scans

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Re: virus

Post by TheAvatar on 5th October 2010, 11:05 pm

Hi klierski,

Welcome to GeekPolice.net

My name is TheAvatar and I will be tying to help you resolve your issues.

If you have already received help elsewhere please inform me so that this topic can be closed.

If you haven't, please keep reading.
Note Before we start the process you should:

  • POST your logs, don't attach them, as it makes it harder to read.
  • Each time I instruct you to download a file to use it, please do it even if I have told you before to download it again. This is because these tools are frequently updated to detect newer infections.
  • Please be patient, there is no quick fix for malware. Removal can take several attempts. Just because symptoms have gone away, does not mean the infection is gone.
  • Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.
  • If I have not replied to your thread within 2 days, please PM me.



Please do the following steps:

NOTE: Please print these instructions or copy/paste them into a notepad file as part of the fix will be in safe mode and you will be unable to access this site.


Step 1:

Download [You must be registered and logged in to see this link.] to your desktop.


Step 2:

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).



Step 3:

  • Open OTL
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.



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otl download

Post by klierski on 5th October 2010, 11:48 pm

i clicked on the download otl button and I went through all the steps and cannot find it

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Re: virus

Post by TheAvatar on 5th October 2010, 11:53 pm

Hi is it the logs you cannot find?


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problems downloading otl

Post by klierski on 5th October 2010, 11:56 pm

I cannot find the otl icon to open it up

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Re: virus

Post by TheAvatar on 6th October 2010, 12:13 am

Hi klierski,

Do you have access to another clean PC?

If so, please download OTL on the clean PC and save it on a USB flash drive, then transfer OTL to the infected computer [which will be in safe mode ready to scan].

Then transfer the logs presented onto the USB again and post the off the clean PC.

Thanks.


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virus

Post by klierski on 6th October 2010, 12:17 am

No I do not have access to a USB or another PC. Is there another program or another way?

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Re: virus

Post by TheAvatar on 6th October 2010, 12:36 am

Hi klierski,

Lets try another method then. In Normal Mode:

Step 1:

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

Note:

You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.

Once the tool has run, do NOT reboot the machine. Try immediately to run OTL.


Step 2:

Download a fresh copy of OTL from here: [You must be registered and logged in to see this link.]

Open it and click Quick Scan.


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Problem solved

Post by klierski on 6th October 2010, 4:40 pm

Hello, my computer is back to normal. Thank you for your assistance.

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Re: virus

Post by TheAvatar on 6th October 2010, 11:39 pm

Hi klierski,

Please note in my first post:

Please be patient, there is no quick fix for malware. Removal can take several attempts. Just because symptoms have gone away, does not mean the infection is gone.

IF you would like me to ensure you are clean and then offer some important updates, please do the OTL scan.

Otherwise please let me know so this thread can be closed as resolved.

Thanks


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