Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 3:58 pm

I have a laptop HP Pavillion running Windows XP Prof version 2002 SP2, AMD Athlon(tm) XP Processor 2800+, 1.60GHz, 1.25 GB RAM

Error message id full screen, but is only up for 1 sec, so not sure what it says. It does make mention that it could be related to one of my last installed programs, but I don't know which they are.
I have a few error codes:
BCCode: f4
BCP1: 00000003
BCP2: 89E44020
BCP3: 89E44194
BCP4: 805C77D0

How do I find out what's causing the shut down?

How can I see which programs were last installed?

Thank you, Marcel

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 4:28 pm

Hello and Welcome !

Are you able to go under Safe Mode ? If so go to C:\Windows\Minidump and copy the files and upload it to some website and post the link here.


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 4:49 pm

I uploaded them to one of my websites... www.alamocarpetcare.com/minidump/
Can you get them from there?

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 4:58 pm

I won't have FTP access to your website it's giving cannot access error. Put the complete path i.e. www.alamocarpetcare.com/minidump/minidumpXXX.dmp


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 7:09 pm

There are 145 files and all sized 88kb, but the following are the first one and the last one. Hope you can accsses them, or I can email them to you.

www.alamocarpetcare.com/minidump/Mini061610-01.dmp
www.alamocarpetcare.com/minidump/Mini092710-10.dmp

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 7:49 pm

Zip all of them the upload it to Microsoft Sky drive http://explore.live.com/windows-live-skydrive


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 8:20 pm


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 8:32 pm

I know the solution may take a while, but just let me know if you were able to download the zip file?
Thnx

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 9:39 pm

Yes ... Downloaded ... Running the Bugcheck now .. Will be rite back once i'm done.


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 9:58 pm

Thanks.... I'll be on for a while today

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 10:49 pm

Hello,

The Bugcheck we have is CRITICAL_OBJECT_TERMINATION (0xF4) i.e. a Critical Windows Process is shutdown causes the System to crash with Blue screen. That process is csrss.exe. It's possible it might be a hardware issue.

Lets do some basics first we have to run a hardware diagnostic. Follow this article http://captaindebugger.wordpress.com/hardware-diagnostic/

Uninstall any security software like Norton, McAfee etc. and install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ because there is Page fault possibly cause by a security software. Also run the Removal Tool to cleanup the left over entries. http://uninstallers.blogspot.com/

Bugcheck:

Code:


kd>
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8a3c1020, Terminating object
Arg3: 8a3c1194, Process image file name
Arg4: 805c77d0, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 8a3c1020

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR:  0xF4_C0000005

CUSTOMER_CRASH_COUNT:  10

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

STACK_TEXT: 
f259fd00 805c6901 000000f4 00000003 8a3c1020 nt!KeBugCheckEx+0x1b
f259fd24 805c787b 805c77d0 8a3c1020 8a3c1194 nt!PspCatchCriticalBreak+0x75
f259fd54 8053ca48 8a3c1268 c0000005 0103ebcc nt!NtTerminateProcess+0x7d
f259fd54 7c90e514 8a3c1268 c0000005 0103ebcc nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
0103ebcc 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

 !process ffffffff8a3c1020 3
GetPointerFromAddress: unable to read from 80557e34
PROCESS 8a3c1020  SessionId: none  Cid: 02ac    Peb: 7ffdf000  ParentCid: 026c
    DirBase: 12e6a040  ObjectTable: e1a60830  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot 89ed3980 Vads 111 Clone 0 Private 316. Modified 3126. Locked 0.
    DeviceMap e1004470
    Token                            e1a8cb98
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
ffdf0000: Unable to get shared data
    ElapsedTime                      00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]        61228
    QuotaPoolUsage[NonPagedPool]      5272
    Working Set Sizes (now,min,max)  (872, 50, 345) (3488KB, 200KB, 1380KB)
    PeakWorkingSetSize                1348
    VirtualSize                      23 Mb
    PeakVirtualSize                  39 Mb
    PageFaultCount                    4410
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      391

Report back the results.

Hope this helps !


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 10:52 pm

Can I do this all while working in Safe Mode?

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Mon Oct 04, 2010 10:55 pm

The Hardware Diagnostic are most done by Bootable disk no OS needed. What security software are you using ?


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 11:40 pm

None intentionally, but I don't know if anything starts up during boot..... how can I see what is running?

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Mon Oct 04, 2010 11:53 pm

Is it possible for you to lay this out step by step for me... your suggestion although I'm sure is correct, is just too complex for me..... I went to the site and it has so much info and so many options.....
***********************************
YOUR EMAIL:
The Bugcheck we have is CRITICAL_OBJECT_TERMINATION (0xF4) i.e. a Critical Windows Process is shutdown causes the System to crash with Blue screen. That process is csrss.exe. It's possible it might be a hardware issue.

Lets do some basics first we have to run a hardware diagnostic. Follow this article http://captaindebugger.wordpress.com/hardware-diagnostic/

Uninstall any security software like Norton, McAfee etc. and install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ because there is Page fault possibly cause by a security software. Also run the Removal Tool to cleanup the left over entries. http://uninstallers.blogspot.com/
*************************************

Thank you, Marcel

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 12:01 am

Marcel,

Sorry .. Lets go step by step:

First Download MemTest86+ from http://www.memtest86.com/ and burn it to a disk. Follow this guide for instructions in how to burn to disk http://pcsupport.about.com/od/toolsofthetrade/ht/burnisofile.htm



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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 12:11 am

I went to memtest86.com..... do I need to buy this disc?

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 12:18 am

Na... Just download it http://www.memtest86.com/memtest86-3.5.iso.zip then burn that to disk.


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 12:22 am

can I just download it to a flashdrive and then use that to run it on my laptop, or must it be a CD?

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 12:37 am

It is now 5:30PM here and I have homework to complete by midnight. I will play with it more after midnight and send you what I find.

Thank you

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 12:37 am

Flash drive will work follow the Method 1 in this http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 4:35 am

OK, I changed my boot order to be USB first. It booted, but don't know if memtest ran. Of course it says to run it at least 7 times which can take hours, but my computer rebooted automatically as it always does.


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 3:49 pm

Is the System painting Blue when you run the MemTest86+ ?


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 4:25 pm

No,
I can't really tell if it is running. It says that it should autostart from my USB drive, but I don't really see anything happening. Windows just starts up. Can I boot in Safe mode and then try running it from the USB or does defeat the purpose?


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 4:31 pm

If USB doesn't work then try burning to a Disk and boot it from there.


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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by marcusmax on Tue Oct 05, 2010 5:18 pm

I appreciate you trying to help me, but you do not communicate in enough detail for my novice knowledge and skills... and I am now starting to feel the frustration. I do appreciate you trying. I will post it again.
Thanks, Marcel

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Re: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

Post by Capt.Jack Sparrow on Tue Oct 05, 2010 6:04 pm

@marcusmax wrote:I appreciate you trying to help me, but you do not communicate in enough detail for my novice knowledge and skills... and I am now starting to feel the frustration. I do appreciate you trying. I will post it again.
Thanks, Marcel

I apologize. In the article i have mentioned before have two options. One option to run the MemTest is using USB disk and the other option burning the MemTest86+ to a disk and running it from there. Since booting from USB fails you could Download the MemTest86+ ISO image and burn it to a disk. Then change the boot order to boot from CD in BIOS.
Then boot from the disk and run then rum the MemTest.


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