slow computer, programs not loading, trojan, etc?

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slow computer, programs not loading, trojan, etc?

Post by Jay Cee on Sat 02 Oct 2010, 4:01 am

My parents are having issues with their desktop. It is a dell inspiron 530 and has windows vista home premium on it. They have McAfee Security Center and I downloaded AVG and Malwarebytes for them. AVG had a pop up last week about a trojan that was removed or quarantined. Besides that it seems that their computer is moving really slow. Also, sometimes when they click on icons to open up programs such as mozilla, or a folder on their desktop, the circle hourglass icon will appear and keep looping but nothing will open up. I ran MWB and below is the log. Any help as to what the issue is and how to solve it would be appreciated. Thank you.

Malwarebytes' Anti-Malware 1.46
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Database version: 4652

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

10/1/2010 12:40:02 PM
mbam-log-2010-10-01 (12-40-02).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|Z:\|)
Objects scanned: 254117
Time elapsed: 1 hour(s), 19 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Jay Cee

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Re: slow computer, programs not loading, trojan, etc?

Post by DragonMaster Jay on Sat 02 Oct 2010, 8:51 am

Welcome back. We need to get rid of AVG, and get that computer a better antivirus.

Please visit this webpage for a tutorial on downloading and running ComboFix:

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See the area: Using ComboFix, and when done, post the log back here.


[You must be registered and logged in to see this link.] - Get $30 off Kaspersky products.

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Re: slow computer, programs not loading, trojan, etc?

Post by Jay Cee on Sun 03 Oct 2010, 4:26 am

Below is the log. By the way, once combofix was finished running I tried opening firefox and then explorer and got the same error message for both - "Illegal operation attempted o a registry key that has been marked for deletion." So I had to restart the computer and then firefox was able to be opened.


ComboFix 10-10-01.07 - JohnAdmin 10/02/2010 13:11:36.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3069.1789 [GMT -4:00]
Running from: c:\users\John & Sophie\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-09-02 to 2010-10-02 )))))))))))))))))))))))))))))))
.

2010-10-02 17:18 . 2010-10-02 17:18 -------- d-----w- c:\users\Public\AppData\Local\temp
2010-10-02 17:18 . 2010-10-02 17:18 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-10-02 17:18 . 2010-10-02 17:18 -------- d-----w- c:\users\JohnAdmin\AppData\Local\temp
2010-10-02 17:06 . 2010-10-02 17:07 -------- d-----w- C:\32788R22FWJFW
2010-09-30 00:22 . 2010-04-28 21:35 267896 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\3\msc\mcutil.dll
2010-09-30 00:22 . 2010-04-28 21:13 820488 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\3\msc\McInst.exe
2010-09-29 23:16 . 2010-04-28 21:35 267896 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\2\msc\mcutil.dll
2010-09-29 23:16 . 2010-04-28 21:13 820488 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\2\msc\McInst.exe
2010-09-29 13:27 . 2010-04-28 21:35 267896 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\Download_Files\vso\mcutil.dll
2010-09-29 13:27 . 2010-04-28 21:35 267896 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\Download_Files\msc\mcutil.dll
2010-09-29 13:27 . 2010-04-28 21:35 267896 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\1\msc\mcutil.dll
2010-09-29 13:27 . 2010-04-28 21:13 820488 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\Download_Files\vso\McInst.exe
2010-09-29 13:27 . 2010-04-28 21:13 820488 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\Download_Files\msc\McInst.exe
2010-09-29 13:27 . 2010-04-28 21:13 820488 ----a-w- c:\programdata\McAfee\MSC\Updates\Installs\1\msc\McInst.exe
2010-09-29 07:09 . 2010-06-22 12:57 2048 ----a-w- c:\windows\system32\tzres.dll
2010-09-25 10:18 . 2010-09-25 10:18 -------- d-----w- c:\programdata\WindowsSearch
2010-09-23 12:56 . 2010-09-23 12:56 620896 ----a-w- c:\programdata\avg9\update\backup\avgnsx.exe
2010-09-23 12:56 . 2010-09-23 12:56 4093792 ----a-w- c:\programdata\avg9\update\backup\avgui.exe
2010-09-23 12:56 . 2010-09-23 12:56 3586912 ----a-w- c:\programdata\avg9\update\backup\setup.exe
2010-09-23 12:56 . 2010-09-23 12:56 1619296 ----a-w- c:\programdata\avg9\update\backup\avgssie.dll
2010-09-23 12:56 . 2010-09-23 12:56 1377632 ----a-w- c:\programdata\avg9\update\backup\avgssff.dll
2010-09-23 12:56 . 2010-09-23 12:56 942432 ----a-w- c:\programdata\avg9\update\backup\avgcfgx.dll
2010-09-23 12:56 . 2010-09-23 12:56 598368 ----a-w- c:\programdata\avg9\update\backup\avgsrmx.dll
2010-09-23 12:56 . 2010-09-23 12:56 4371296 ----a-w- c:\programdata\avg9\update\backup\avgcorex.dll
2010-09-23 12:56 . 2010-09-23 12:56 300896 ----a-w- c:\programdata\avg9\update\backup\avgchclx.dll
2010-09-23 12:54 . 2010-09-23 12:54 1690952 ----a-w- c:\programdata\avg9\update\backup\avgupd.dll
2010-09-19 15:44 . 2010-09-19 15:44 -------- d-----w- c:\users\JohnAdmin\AppData\Roaming\HPAppData
2010-09-19 15:42 . 2010-09-19 15:42 -------- d-----w- c:\users\JohnAdmin\AppData\Local\AVG Security Toolbar
2010-09-16 10:11 . 2010-09-16 10:11 -------- d-----w- C:\9935303ec0ed577f6fac
2010-09-15 18:14 . 2010-04-05 16:08 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-09-15 18:14 . 2010-08-17 13:32 126464 ----a-w- c:\windows\system32\spoolsv.exe
2010-09-15 18:14 . 2010-04-16 16:10 501760 ----a-w- c:\windows\system32\usp10.dll
2010-09-15 18:14 . 2010-05-27 19:16 738816 ----a-w- c:\windows\system32\inetcomm.dll
2010-09-09 06:50 . 2010-06-01 00:32 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2010-09-09 06:49 . 2010-06-01 00:32 83496 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2010-09-09 06:49 . 2010-06-01 00:32 64304 ----a-w- c:\windows\system32\drivers\mfenlfk.sys
2010-09-09 06:49 . 2010-06-01 00:32 160720 ----a-w- c:\windows\system32\drivers\mfewfpk.sys
2010-09-09 06:49 . 2010-06-01 00:32 95568 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2010-09-09 06:49 . 2010-06-01 00:32 55456 ----a-w- c:\windows\system32\drivers\cfwids.sys
2010-09-09 06:49 . 2010-06-01 00:32 312616 ----a-w- c:\windows\system32\drivers\mfefirek.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-10-02 17:07 . 2010-01-01 17:05 0 ----a-w- c:\users\John & Sophie\AppData\Local\prvlcl.dat
2010-09-20 07:01 . 2007-11-25 21:58 -------- d-----w- c:\programdata\Microsoft Help
2010-09-19 15:40 . 2007-11-02 00:05 86576 ----a-w- c:\users\JohnAdmin\AppData\Local\GDIPFONTCACHEV1.DAT
2010-09-16 10:11 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-09-09 22:19 . 2007-10-29 15:13 -------- d-----w- c:\program files\McAfee.com
2010-09-09 17:56 . 2007-10-29 15:13 -------- d-----w- c:\program files\McAfee
2010-09-09 17:55 . 2007-10-29 15:13 -------- d-----w- c:\program files\Common Files\McAfee
2010-09-09 06:50 . 2006-11-02 10:25 86016 ----a-w- c:\windows\Inf\infstor.dat
2010-09-09 06:50 . 2006-11-02 10:25 51200 ----a-w- c:\windows\Inf\infpub.dat
2010-09-09 06:50 . 2006-11-02 10:25 143360 ----a-w- c:\windows\Inf\infstrng.dat
2010-08-14 14:56 . 2010-08-14 14:56 -------- d-----w- c:\program files\Coupons
2010-07-15 13:42 . 2009-10-24 19:24 243024 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-07-15 13:42 . 2010-07-15 13:42 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-07-15 13:42 . 2009-10-24 19:24 216400 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-06-28 23:54 . 2008-08-14 06:54 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
2010-06-01 00:32 . 2010-09-09 06:50 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
2007-10-29 22:47 . 2007-10-29 22:41 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2010-04-19 14:25 2117704 ----a-w- c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Nero\Lib\NMBgMonitor.exe" [2007-10-23 202024]
"AIM"="c:\program files\AIM\aim.exe" [2006-08-01 67112]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2007-05-25 17920]
"RtHDVCpl"="RtHDVCpl.exe" [2007-05-11 4452352]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"dscactivate"="c:\dell\dsca.exe" [2007-07-30 16384]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-06-28 30192]
"NBKeyScan"="c:\program files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe" [2007-09-20 1836328]
"NeroFilterCheck"="c:\program files\Common Files\Nero\Lib\NeroCheck.exe" [2007-03-01 153136]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"AVG9_TRAY"="c:\progra~1\AVG\AVG9\avgtray.exe" [2010-07-15 2065760]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-05-28 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-05-28 8429568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-05-28 81920]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2010-07-01 1193848]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-10-29 50688]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-10-16 214360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\avgrsstx.dll c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-06-28 30192]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-04-29 38224]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-06-01 83496]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\Drivers\avgldx86.sys [2010-07-15 216400]
S1 AvgTdiX;AVG Free Network Redirector;c:\windows\System32\Drivers\avgtdix.sys [2010-07-15 243024]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [2010-06-01 64304]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2010-06-01 160720]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files\AVG\AVG9\avgemc.exe [2010-07-21 921952]
S2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [2010-07-15 308136]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-03-10 271480]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 271480]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2010-06-01 188136]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\Common Files\McAfee\SystemCore\mfevtps.exe [2010-06-01 141792]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-06-01 55456]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-06-01 312616]
S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\DRIVERS\WSDPrint.sys [2008-01-19 16896]


--- Other Services/Drivers In Memory ---

*Deregistered* - mfeavfk01

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
DPF: vzTCPConfig - [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\users\JohnAdmin\AppData\Roaming\Mozilla\Firefox\Profiles\jmxe9w03.default\
FF - component: c:\program files\AVG\AVG9\Firefox\components\avgssff.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpClipBook.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpClipBookDB.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpNeoLogger.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSaturn.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSmartSelect.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSmartWebPrinting.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSWPOperation.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPLogging.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPMTC.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPMTL.dll
FF - component: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXREStub.dll
FF - component: c:\program files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\Mozilla Firefox\components\Scriptff.dll
FF - plugin: c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\plugins\nphpclipbook.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-10-02 13:18
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-10-02 13:20:45
ComboFix-quarantined-files.txt 2010-10-02 17:20
ComboFix2.txt 2010-09-26 13:03

Pre-Run: 372,667,039,744 bytes free
Post-Run: 372,706,099,200 bytes free

- - End Of File - - EB56ABB9D1CFCFA8C2B87F46C1C9262E

Jay Cee

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Re: slow computer, programs not loading, trojan, etc?

Post by DragonMaster Jay on Sun 03 Oct 2010, 7:27 am

Please use this tool and remove AVG: [You must be registered and logged in to see this link.]

Once you have done that, please download and install free Microsoft Security Essentials (MSE): [You must be registered and logged in to see this link.]

MSE is the newest anti-malware product from Microsoft, and can block viruses, rootkits, spyware, etc. It has intermediate protection, which is equal to products, such as Avira Antivir Premium, Avast Pro, etc.


[You must be registered and logged in to see this link.] - Get $30 off Kaspersky products.

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DragonMaster Jay

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Manager | Tech Officer

Posts : 13451
Joined : 2009-09-07
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Re: slow computer, programs not loading, trojan, etc?

Post by Jay Cee on Sun 03 Oct 2010, 7:31 am

Ok I will do that next time I pass by. Anything else after that? Any ideas why it would just freeze when trying to open anything up?

Jay Cee

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Re: slow computer, programs not loading, trojan, etc?

Post by DragonMaster Jay on Sun 03 Oct 2010, 7:34 am

AVG is most likely the cause, since the programs above did not find infection.

I have helped other users whom had the same issue, and AVG came out as the cause.


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DragonMaster Jay

Manager | Tech Officer
Manager | Tech Officer

Posts : 13451
Joined : 2009-09-07
Operating System : Windows 7 Ultimate

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Re: slow computer, programs not loading, trojan, etc?

Post by Sponsored content Today at 12:48 pm


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