Slow Computer, and freezing

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Re: Slow Computer, and freezing

Post by Dr Jay on 9th October 2010, 5:08 am


  1. Download Win32kDiag from any of the following locations and save it to your Desktop.

  • Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  • When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  • Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.


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    Re: Slow Computer, and freezing

    Post by CMiz2184 on 12th October 2010, 1:07 am

    Running from: C:\Documents and Settings\Mizurak\My Documents\Downloads\Win32kDiag(2).exe

    Log file at : C:\Documents and Settings\Mizurak\Desktop\Win32kDiag.txt

    WARNING: Could not get backup privileges!

    Searching 'C:\WINDOWS'...





    Finished!


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    Re: Slow Computer, and freezing

    Post by Dr Jay on 12th October 2010, 9:41 am

    Is the computer working well? Still freezing?


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    Re: Slow Computer, and freezing

    Post by CMiz2184 on 12th October 2010, 9:30 pm

    The computer is working much better.....thank you for your help

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    Re: Slow Computer, and freezing

    Post by Dr Jay on 13th October 2010, 5:05 am

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
    • Select Start > All Programs > Accessories > System tools > System Restore.
    • On the dialogue box that appears select Create a Restore Point
    • Click NEXT
    • Enter a name e.g. Clean
    • Click CREATE

    You now have a clean restore point, to get rid of the bad ones:
    • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
    • In the Drop down box that appears select your main drive e.g. C
    • Click OK
    • The System will do some calculation and the display a dialogue box with TABS
    • Select the More Options Tab.
    • At the bottom will be a system restore box with a CLEANUP button click this
    • Accept the Warning and select OK again, the program will close and you are done


    Run OTC to remove our tools

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download [You must be registered and logged in to see this link.] by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.

    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Purge old temporary files

    Please download [You must be registered and logged in to see this link.] to your desktop
    • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • It will close all programs when run, so make sure you have saved all your work before you begin.
    • Click the Start
      button to begin the process. Depending on how often you clean temp
      files, execution time should be anywhere from a few seconds to a minute
      or two. Let it run uninterrupted to completion.
    • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


    Security Check

    Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    Dr. Jay (DJ)


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    Re: Slow Computer, and freezing

    Post by CMiz2184 on 14th October 2010, 2:29 am

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 6 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:

    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:

    Malwarebytes' Anti-Malware
    HijackThis 2.0.2
    Java(TM) 6 Update 13
    Java(TM) 6 Update 3
    Out of date Java installed!
    Adobe Flash Player 9 (Out of date Flash Player installed!)
    Adobe Flash Player 10.0.42.34
    Adobe Reader 7.0.9
    Out of date Adobe Reader installed!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent

    ````````````````````````````````
    DNS Vulnerability Check:

    GREAT! (Not vulnerable to DNS cache poisoning)

    ``````````End of Log````````````

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    Re: Slow Computer, and freezing

    Post by Dr Jay on 15th October 2010, 3:58 am

    Adobe Reader Update!

    Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

    Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

    Once old versions are gone, please install the newest version.

    Java Update!

    Please download the newest version of Java from [You must be registered and logged in to see this link.].

    Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

    Once old versions are gone, please install the newest version.


    Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

    Software recommendations

    Antivirus/Antispyware

    • [You must be registered and logged in to see this link.]: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
    • [You must be registered and logged in to see this link.]: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software.


    Firewall

    • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
    • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
    • [You must be registered and logged in to see this link.]: free and excellent firewall.


    Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

    Resident Protection help
    A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

    Securing your computer

    • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
    • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


    Please consider using an alternate browser
    Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

    If you are interested:


    See [You must be registered and logged in to see this link.] for more info about malware and prevention.

    Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


    Dr. Jay (DJ)


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    Re: Slow Computer, and freezing

    Post by CMiz2184 on 20th October 2010, 3:17 pm

    Hello, after installing the recommended antimalware/spyware and firewall protection software the computer is sluggish and very slow on startup once again. If was running good before the installation.

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    Re: Slow Computer, and freezing

    Post by Dr Jay on 20th October 2010, 9:51 pm

    What is all installed?


    Dr. Jay (DJ)


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    Re: Slow Computer, and freezing

    Post by CMiz2184 on 21st October 2010, 2:10 pm

    microsoft security essentials, and online Armour....after uninstalling the comp worked fine, but if I could i would like to have one of these installed..

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    Re: Slow Computer, and freezing

    Post by Dr Jay on 22nd October 2010, 3:23 am

    Try PC Tools Firewall Plus.


    Dr. Jay (DJ)


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