Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by KatButt on Tue Aug 31, 2010 3:33 am

I'm sorry it took so long to respond. In testing his computer, my friend managed to download more viruses, how ever I was able to install and update Malwarebytes to successfully remove all files. From what I can tell, there are no other errors, so yes, I think it's time to clean up tools and finish up.

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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by Dr Jay on Tue Aug 31, 2010 5:04 am

Hiya! Your logs appear to be clean. If there are no more issues, then we shall clean up!

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive i.e. C
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:
  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Tell me in your next reply, if you have completed these tasks:
  • Cleaned System Restore
  • Ran OTC
  • Ran TFC
  • Ran Security Check

Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.


Dr. Jay (DJ)


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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by KatButt on Tue Aug 31, 2010 5:31 pm

All instructions followed, as well as

Results of screen317's Security Check version 0.99.5
Windows Vista Service Pack 2 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Norton Internet Security
Antivirus out of date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
CCleaner
Java(TM) 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.0.12.36
Adobe Reader 9
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Windows Defender MSASCui.exe
````````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by Dr Jay on Tue Aug 31, 2010 7:16 pm

Do you still have Norton Internet Security activated and running?

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

Java Update!

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.


Dr. Jay (DJ)


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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by KatButt on Tue Aug 31, 2010 7:58 pm

Java and Reader are updated. Upon searching for Internet Security, it turned up with an executable that'd been deleted or changed.

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Re: Unable to Connect to the Internet / Malwarebytes closes after 2 seconds.

Post by Dr Jay on Wed Sep 01, 2010 10:03 pm

Do you want to completely get rid of Norton software and obtain a different antivirus program?


Dr. Jay (DJ)


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