Anti Malware Doctor - Can't access Internet

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Anti Malware Doctor - Can't access Internet

Post by billjacques on Sat 21 Aug 2010, 11:02 am

Not able to download malwarebytes.org... any other suggestions.

First Time on this Forum..

Thanks
Bill Jacques

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Re: Anti Malware Doctor - Can't access Internet

Post by Sneakyone on Sat 21 Aug 2010, 3:19 pm

Hi, Welcome to GeekPolice.net!

Could you please go into Safe Mode with Networking and run this:

To get into Safe Mode with Networking please restart your computer and rapidly tap F8 until it asks what mode you want to boot into, please choose Safe Mode with Networking, then download and run the following:

Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

  • Save it to your Desktop.
  • Double click the RKill desktop icon.
  • It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  • Please post its log in your next reply.
  • After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.


=========

Please download OTL to your Desktop. (If you already have it downloaded, then just follow the instructions below).
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\*.sys
    %systemroot%\system32\drivers\*.dll
    %systemroot%\system32\drivers\*.ini
    %systemroot%\system32\drivers\*.exe
    %SYSTEMDRIVE%\*.*
    %PROGRAMFILES%\*.
    %appdata%\*.*
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    disk.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    usbstor.sys
    /md5stop
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs


  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) and paste (Edit->Paste) the contents of these files, one at a time


Note: in the event that OTL fails to run, please use alternate download links to try again:

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]


I'm livin' life in the fast lane.


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Follow-up Cleaning out Malware Doctor

Post by billjacques on Mon 23 Aug 2010, 9:40 pm

Thanks Sneakyone for your help and reply. Since I could not access the internet on the infected Windows 7 unit... I downloaded Rkill to a removable drive and was able to kill the infected until I was able to do a restore. Then I was able to load the Malwarebytes Anti-Malware software via the same thumb drive. Found the proxy setting was changed so I could not launch IE and didn't have any other browsers yet on this unit. Really appreciated the help... that was a nasty one.

Best Regards...
Bill Jacques

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Re: Anti Malware Doctor - Can't access Internet

Post by Sneakyone on Tue 24 Aug 2010, 8:47 am

Hi.

Remove the Proxy setting in Internet explorer and/or in FireFox.

In IE: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

In Firefox in Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"

Click the apply button and restart that computer in normal mode.

==========

After you do that, please run OTL.


I'm livin' life in the fast lane.


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Re: Anti Malware Doctor - Can't access Internet

Post by Sponsored content Today at 6:09 pm


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