can't get rid of malware

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can't get rid of malware

Post by jdm on Fri 20 Aug 2010, 11:07 am

I have "antimalware doctor" so i opened my computer in safe mode with networking because i couldn't do anything with it running. I ran malwarebytes and removed it but then when it restarted i still had it! any tips?

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Re: can't get rid of malware

Post by Sneakyone on Fri 20 Aug 2010, 2:47 pm

Hi.

Please download OTL to your Desktop. (If you already have it downloaded, then just follow the instructions below).
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\*.sys
    %systemroot%\system32\drivers\*.dll
    %systemroot%\system32\drivers\*.ini
    %systemroot%\system32\drivers\*.exe
    %SYSTEMDRIVE%\*.*
    %PROGRAMFILES%\*.
    %appdata%\*.*
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    disk.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    usbstor.sys
    /md5stop
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs


  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) and paste (Edit->Paste) the contents of these files, one at a time


Note: in the event that OTL fails to run, please use alternate download links to try again:

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Re: can't get rid of malware

Post by jdm on Fri 20 Aug 2010, 6:02 pm

ok, now my computer wont even start. the power button is just blinking. i've tried unplugging it then plugging it back in and holding the power button down but nothing works .

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Re: can't get rid of malware

Post by jdm on Sat 21 Aug 2010, 5:43 am

do you think my computer not being able to turn on is because of the malware? it's never done this before. please help.

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Re: can't get rid of malware

Post by Sneakyone on Sat 21 Aug 2010, 2:31 pm

Hi.

There is not really much I can do without it booting, you could connect it to another computer and run it as a slave, but the malware might have killed your hard drive.

Exactly what happens when you turn your computer on?


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Re: can't get rid of malware

Post by jdm on Sun 22 Aug 2010, 6:02 am

my computer wont turn on at all. nothing happens when i press the power button.

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Re: can't get rid of malware

Post by Sneakyone on Sun 22 Aug 2010, 9:37 am

Hi.

Have you checked to make sure all of the cords are fully connected, and that they are plugged in all the way?


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Re: can't get rid of malware

Post by jdm on Sun 22 Aug 2010, 5:52 pm

yeah, i've checked all of the cables and it still doesn't turn on. does it sould like a dead hard drive to you? thank you for your time by the way.

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Re: can't get rid of malware

Post by Sneakyone on Mon 23 Aug 2010, 5:07 am

Hi.

It could be, do you have another computer you can try to run it as a slave drive with?


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Re: can't get rid of malware

Post by jdm on Mon 23 Aug 2010, 5:29 am

yes i do but i don't know how to do that.

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Re: can't get rid of malware

Post by Sneakyone on Mon 23 Aug 2010, 5:32 am

Hi.

This should help: [You must be registered and logged in to see this link.]


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Re: can't get rid of malware

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