Security Suite Problems

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Solved Security Suite Problems

Post by selooselm on Thu 19 Aug 2010, 12:15 pm

Having a fun time working on a friend's laptop with Security Suite on it. Not able to get much running on it, having to transfer any files using a flash drive at the moment.

Thanks in advance!


Last edited by selooselm on Fri 20 Aug 2010, 7:01 am; edited 1 time in total

selooselm

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Solved Re: Security Suite Problems

Post by DragonMaster Jay on Fri 20 Aug 2010, 6:50 am

Note: the following tool is to only be used under the guidance of a malware helper. In the event you already have the tool, please delete the old copy and download a new copy.

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com (Click the green button on the page to download it).

Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\combo-fix.exe" /killall
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.

    *NOTE*: If you already have the Recovery Console installed, ComboFix will skip this part and will continue scanning for malware.

    With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Solved Re: Security Suite Problems

Post by selooselm on Fri 20 Aug 2010, 7:00 am

Sorry, i forgot to reply. I solved the problem and got it all take care of. Thanks for the response and sorry again for not updating the post.

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Solved Re: Security Suite Problems

Post by DragonMaster Jay on Fri 20 Aug 2010, 7:24 pm

Ok.

Make sure to uninstall ComboFix, if it is still installed.

  • Click the Start button. Click Run.
  • In the field, type in ComboFix /uninstall



(Note: Make sure there's a space between the word ComboFix and the forward-slash.)
  • Then, press Enter, or click OK.
  • This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.


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Solved Re: Security Suite Problems

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