Banker Fox and Win32/Nuqel need help

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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Thu Sep 02, 2010 3:10 am

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, [You must be registered and logged in to see this link.]

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
user & kernel MBR OK

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Sat Sep 04, 2010 4:24 am

How is the computer running?


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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Sat Sep 04, 2010 5:03 am

It seems to be running fine. Would you say that everything has been remedied?

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Sat Sep 04, 2010 5:16 am

Sure. If there are no more issues, then we shall clean up!

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:
  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Tell me in your next reply, if you have completed these tasks:
  • Cleaned System Restore
  • Ran OTC
  • Ran TFC
  • Ran Security Check

Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.


Dr. Jay (DJ)


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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Mon Sep 06, 2010 6:22 pm

DragonMaster Jay wrote:Sure. If there are no more issues, then we shall clean up!

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:
  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Tell me in your next reply, if you have completed these tasks:
  • Cleaned System Restore
  • Ran OTC
  • Ran TFC
  • Ran Security Check

Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.

Results of screen317's Security Check version 0.99.5
Windows XP Service Pack 3
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
McAfee VirusScan Enterprise
Antivirus out of date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java(TM) 6 Update 21
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.0.22.87
Mozilla Firefox (3.6.8)
````````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee VirusScan Enterprise mcshield.exe
McAfee VirusScan Enterprise vstskmgr.exe
McAfee VirusScan Enterprise SHSTAT.EXE
````````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````


i ran all the programs you listed complete with no errors. Everything seems to be working fine.

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Tue Sep 07, 2010 3:24 am

Java Update!

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

===================================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Tue Sep 07, 2010 4:13 am

The only thing I cannot get to update is the McAfee antivirus. It keeps barfing when downloading the new DAT file. Not sure what to do about that.

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Wed Sep 08, 2010 9:22 pm

Seems like an internal software issue with McAfee.

What version of McAfee Antivirus are you running?


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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Wed Sep 08, 2010 9:23 pm

8.5i

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Thu Sep 09, 2010 7:54 pm

My bad, I wanted to ask this earlier. Do you have the install media for the McAfee product?


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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Thu Sep 09, 2010 9:46 pm

Yes, and I reinstalled but either it is not connecting to the McAfee ftp for download or the files it pulls down are corrupt/have a problem. I get the same error as I got before reinstalling. I will post a log of the error later tonight when I get home from work.

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Re: Banker Fox and Win32/Nuqel need help

Post by guerro on Fri Sep 10, 2010 1:36 am

Well, I ran the update on McAfee so I could post the log but it looks like the update worked this time. i think everything is fixed and updated. thanks again for all your help. i will be sure my brother makes a donation.


Results of screen317's Security Check version 0.99.5
Windows XP Service Pack 3
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
McAfee VirusScan Enterprise
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java(TM) 6 Update 21
Adobe Flash Player 10.0.22.87
Adobe Reader 9.3.4
Mozilla Firefox (3.6.8)
````````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee VirusScan Enterprise vstskmgr.exe
McAfee VirusScan Enterprise mcshield.exe
````````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````

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Re: Banker Fox and Win32/Nuqel need help

Post by Dr Jay on Sat Sep 11, 2010 4:31 am

Let me know of any more issues.


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