I'm hoping you can help me. I know enough about computers to get me into trouble maybe and that is about all. I have a computer that I have been told has a trojan on it because when I log on it brings up this ad for a virus protector but won't let me do anything else but it sends me to the website to buy the suite. I have Macfee on the computer but it's not doing much. I don't know how or what to do I have placed the computer in "safe mode" to run a scan but I don't know how if it will fix it. I have windows vista on the computer and I'm lost. Can someone please help me or point me in the right direction? Thank you.
- Posts : 1
Joined : 2010-08-15
Operating System : vista
Download OTL by OldTimer to your Desktop.
- Close all windows and double click OTL.exe
- Click Run Scan and let the program run uninterrupted
- It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
- You may need to use two posts to get it all.
Manager | Tech Officer
- Posts : 34917
Joined : 2008-08-04
Operating System : XP SP3 Media Centre
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