PC extremely slow connecting to Internet and keeps crashing - HELP!!!

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PC extremely slow connecting to Internet and keeps crashing - HELP!!!

Post by kindakooky on Sun 08 Aug 2010, 5:06 am

Hi, i'm new to these forums. Hope i've posted this in the right place.

I'm trying to solve a problem with my mum's partner's desktop running Windows XP Home Edition SP2. It regularly takes 15 or 20 minutes (sometimes longer) to get online - this is the time it takes for either Firefox or IE (he has the latest versions of both browsers installed but usually tends to use IE atm) to get from the desktop to loading the home page. Even when it finally does finish loading the home page it often just completely freezes up and refuses to do anything or just throws him offline. Until a couple of weeks ago it didn't seem to make any difference which browser we tried, but now Firefox seems to have stopped working completely. When it freezes up and we try to close the program, that often takes ages as well and so we often just end up having to restart the computer and start back right from the beginning again. Spybot Search & Destroy and Avast run regular virus scans and never come up with any nasties, most of the computer's hard drive is free and he doesn't tend to run lots of programs simultaneously (he only ever really uses it for the Internet). I don't think the problem lies with our wireless router or ISP because my laptop never has any problems connecting to the Intenet and my home page loads almost instantly. While i'm not computer illerate i also don't know enough to know what the problem might be and how to fix it.

Just to clarify, this is not a new problem, it has been an ongoing problem for a long time and my mum's partner is completely at the end of his tether. It doesn't help that he doesn't really understand computers much (not that i'm any kind of expert myself) and gets very frustrated and angry with it.


PS - Sorry for such a long post, it wasn't intended to be.


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Re: PC extremely slow connecting to Internet and keeps crashing - HELP!!!

Post by Buttons on Sun 08 Aug 2010, 5:49 am

Welcome to GeekPolice.

It seems your friends pc is probably infected. See below on how to start the cleanup process.



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