Problems downloading and installing ComcastCallerID

I have had two problems with Comcast Caller ID software that Comcast does not seem to have the fuzziest idea how to solve. After reformatting my drive, I was able to download the CAller ID Software, but it would only partially install. It would put a listing on the Starter Menu, a Phone Icon on the desktop, a Program File with a telephone icon that is supposed to activate the CAller Id program which puts a phone icon in the tray and a sign in window above the clock. My installs only end up running in the Windows Task Manager as a Process, but does not produce the final parts of the activation -- a phone in the tray and a sign in window above the tray clock.

Does anyone know how to solve this dilemma?

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