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Start menu inactive when USB stick inserted.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Sun Aug 22, 2010 8:27 pm

Hi.

What I meant was could you please upload your minidump folder, with the .dmp files inside.


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Mon Aug 23, 2010 11:38 am

Ah, OK

Let's see if I get it right this time.


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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Mon Aug 23, 2010 6:17 pm

Hi.

I will analyze these now. Smile


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Mon Aug 30, 2010 1:21 pm

Any joy with the dump files yet, or do you think I should be looking at a complete re-install?

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Wed Sep 01, 2010 7:15 pm

Hi.

Please go into Command Prompt and type SFC /SCANNOW

Tell me how this process went.


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Thu Sep 02, 2010 3:19 pm

Hi.

Still no joy.

Ran the scan. Closed command prompt after scan finished, inserted USB stick. The stick's LED flashed, paused, flashed again as if it had made a proper connection, then locked up when I selected the start menu. Reboot and it's the same story. It does seem to acting a little differently as I only ever got one set of LED flashes before from the USB stick.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Sat Sep 04, 2010 2:16 am

Hi.

Please do the same for this and tell me how this goes:

CHKDSK F: /F


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Sun Sep 05, 2010 5:20 am

Hi.

The CHKDSK F: /F command wouldn't work through command prompt so I ran it through, my computer> right click on c: drive> properties> tools> error checking, with automayic fix selected. I hope this is the same.

Anyway, still no joy, problem still the same.

Thanks for your continued support.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Sun Sep 05, 2010 9:34 pm

Hi.

What is the drive letter of your USB drive?


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Tue Sep 07, 2010 12:12 pm

Hi.

USB drive letter is now D:

At some point I'm sure it was F:

In command prompt I typed in CHKDSK D: /F assumming this was the correct command.

With a USB stick plugged in command prompt won't open through start menu. Open command prompt then insert USB stick, enter above command then hit enter, the cursor just blinks on the next line and nothing happens.

Plug in an external hard drive, command prompt CHKDSK D: /F runs fine, but finds no errors.

No joy fault still with us.

I've tried this on both netbooks and they act the same apart from when the external HD is plugged in, both come up as Drive letter D:, but one comes up as a local drive as expected, the other comes up as a SD device.

Both netbooks have had blue screens again recently. Here are the dump files from each netbook should you want to compare them.

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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Tue Sep 07, 2010 12:15 pm

And the minidump from the other netbook.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Thu Sep 09, 2010 10:04 pm

Hi,

Have you tried a different flash drive, as I think the flash drive itself is dead.



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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Fri Sep 10, 2010 8:10 am

Hi.

Yes, I've tried 3 different flash drives, none of them work in the netbooks. All of them work in my desktop and laptop.

Told you it was a real strange one. I'm completely baffled.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Sat Sep 11, 2010 7:29 pm

Hi.

I think I have figured out what is causing the BSOD, and the original flash drive issue.

Download WhoCrashed [You must be registered and logged in to see this link.]
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Sun Sep 12, 2010 6:11 am

Hi, the report.

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Tue 07/09/2010 15:40:47 your computer crashed
This was likely caused by the following module: trufos.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x804E13E2, 0xF7956518, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini090710-01.dmp
file path: \??\C:\Program Files\Virgin Media\Security\BitDefender\trufos.sys
This file could not be located on your computer, we suggest that you search on its name with Google.
Click here to do a Google search on trufos.sys





On Sun 05/09/2010 21:57:17 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x10000050 (0x9D3B08B4, 0x0, 0x9D3B08B4, 0x0)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini090510-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sun 22/08/2010 10:12:14 your computer crashed
This was likely caused by the following module: trufos.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x804E13E2, 0xF7A91638, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini082210-01.dmp
file path: \??\C:\Program Files\Virgin Media\Security\BitDefender\trufos.sys
This file could not be located on your computer, we suggest that you search on its name with Google.
Click here to do a Google search on trufos.sys





On Thu 29/07/2010 07:46:38 your computer crashed
This was likely caused by the following module: mbr.sys
Bugcheck code: 0x100000D1 (0xE3A24000, 0x1C, 0x1, 0xF285B41D)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini072910-01.dmp



On Sun 25/07/2010 18:41:44 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x100000D1 (0x9C8131D0, 0x2, 0x0, 0x9C8131D0)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini072510-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 23/07/2010 20:17:32 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x100000D3 (0xA2F52C28, 0x1C, 0x1, 0x804E5E07)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini072310-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Mon Sep 13, 2010 10:26 pm

Hi.

Please uninstall BitDefender, and please tell me if it still occurs.


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Solved Re: Start menu inactive when USB stick inserted.

Post by chris1968 on Tue Sep 14, 2010 6:01 pm

Hi.

In order to uninstall BitDefender, I've had uninstall my complete antivirus software as BitDefender seemed to be packaged inside it, plus it wouldn't delete or uninstall seperately. Just for reference I use my ISP's own software package, which is Virginmedia (UK).

The good news is, it worked. Deleted from both netbooks and both up and running.

Just out of interest I reloaded the antivirus software back onto one of them, and the problem returned.


The Netbooks are Acer Aspire Ones should anyone else using Virginmedia's own antivirus software and have the same problem.

I'll give Acer and Virgimedia both an email with the details of the problems I've had.

Many, many thanks for your help, you are a star.

Kind regards,
Chris Thank You!

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Solved Re: Start menu inactive when USB stick inserted.

Post by Sneakyone on Thu Sep 16, 2010 12:38 am

You're welcome, glad to help. Smile

The issue was the two anti-virus's drivers were conflicting resulting in a BSOD, BitDefender has a removal tool located here: [You must be registered and logged in to see this link.]


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