Been asking for help for 6 days no with no reply please help

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Been asking for help for 6 days no with no reply please help

Post by Laurensum on Sat 24 Jul 2010, 2:04 am

First topic message reminder :

I know it is against your rules to start a new topic about not getting help but I have been asking for help since Sunday and no one has replied. I have bumped my topic a few times and still have gotten no reply. Other people are getting responses almost instantly. Can I at least get a response as to why I am being ignored? My topic is about the Sysinternals Antivirus.

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Mon 26 Jul 2010, 2:54 am

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2010-03-18 01:53 . 2010-03-18 01:53 2269184 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeAuthoring.qtx
2010-03-18 01:53 . 2010-03-18 01:53 331776 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeCapture.qtx
2010-03-18 01:53 . 2010-03-18 01:53 585728 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEffects.qtx
2010-03-18 01:53 . 2010-03-18 01:53 335872 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEssentials.qtx
2010-03-18 01:53 . 2010-03-18 01:53 3272704 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeH264.qtx
2010-03-18 01:53 . 2010-03-18 01:53 987136 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeImage.qtx
2010-03-18 01:53 . 2010-03-18 01:53 839680 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeInternetExtras.qtx
2010-03-18 01:53 . 2010-03-18 01:53 5120 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeJavaExtras.qtx
2010-03-18 01:53 . 2010-03-18 01:53 491520 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG.qtx
2010-03-18 01:53 . 2010-03-18 01:53 360448 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4.qtx
2010-03-18 01:53 . 2010-03-18 01:53 589824 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4Authoring.qtx
2010-03-18 01:53 . 2010-03-18 01:53 524288 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMusic.qtx
2010-03-18 01:53 . 2010-03-18 01:53 2000896 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMusicalInstruments.qtx
2010-03-18 01:53 . 2010-03-18 01:53 905216 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeStreaming.qtx
2010-03-18 01:53 . 2010-03-18 01:53 368640 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeStreamingAuthoring.qtx
2010-03-18 01:53 . 2010-03-18 01:53 189952 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime.Resources\QuickTime.qtr
2010-03-18 01:53 . 2010-03-18 01:53 160256 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime.Resources\en.lproj\QuickTimeLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 5632 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime3GPP.Resources\QuickTime3GPP.qtr
2010-03-18 01:53 . 2010-03-18 01:53 8704 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime3GPP.Resources\en.lproj\QuickTime3GPPLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 9728 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime3GPPAuthoring.Resources\QuickTime3GPPAuthoring.qtr
2010-03-18 01:53 . 2010-03-18 01:53 16384 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTime3GPPAuthoring.Resources\en.lproj\QuickTime3GPPAuthoringLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 9216 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeAudioSupport.Resources\QuickTimeAudioSupport.qtr
2010-03-18 01:53 . 2010-03-18 01:53 6656 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeAudioSupport.Resources\en.lproj\QuickTimeAudioSupportLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 200192 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeAuthoring.Resources\QuickTimeAuthoring.qtr
2010-03-18 01:53 . 2010-03-18 01:53 172544 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeAuthoring.Resources\en.lproj\QuickTimeAuthoringLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 6144 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeCapture.Resources\QuickTimeCapture.qtr
2010-03-18 01:53 . 2010-03-18 01:53 9728 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeCapture.Resources\en.lproj\QuickTimeCaptureLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 13824 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEffects.Resources\QuickTimeEffects.qtr
2010-03-18 01:53 . 2010-03-18 01:53 114688 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEffects.Resources\en.lproj\QuickTimeEffectsLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 258560 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEssentials.Resources\QuickTimeEssentials.qtr
2010-03-18 01:53 . 2010-03-18 01:53 13824 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeEssentials.Resources\en.lproj\QuickTimeEssentialsLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 4096 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeH264.Resources\QuickTimeH264.qtr
2010-03-18 01:53 . 2010-03-18 01:53 3584 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeH264.Resources\en.lproj\QuickTimeH264Localized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 18432 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeImage.Resources\QuickTimeImage.qtr
2010-03-18 01:53 . 2010-03-18 01:53 21504 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeImage.Resources\en.lproj\QuickTimeImageLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 17920 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeInternetExtras.Resources\QuickTimeInternetExtras.qtr
2010-03-18 01:53 . 2010-03-18 01:53 160256 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeInternetExtras.Resources\en.lproj\QuickTimeInternetExtrasLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 9216 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG.Resources\QuickTimeMPEG.qtr
2010-03-18 01:53 . 2010-03-18 01:53 5632 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG.Resources\en.lproj\QuickTimeMPEGLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 4608 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4.Resources\QuickTimeMPEG4.qtr
2010-03-18 01:53 . 2010-03-18 01:53 5632 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4.Resources\en.lproj\QuickTimeMPEG4Localized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 13824 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4Authoring.Resources\QuickTimeMPEG4Authoring.qtr
2010-03-18 01:53 . 2010-03-18 01:53 14848 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMPEG4Authoring.Resources\en.lproj\QuickTimeMPEG4AuthoringLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 30208 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMusic.Resources\QuickTimeMusic.qtr
2010-03-18 01:53 . 2010-03-18 01:53 40448 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeMusic.Resources\en.lproj\QuickTimeMusicLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 28160 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeStreaming.Resources\QuickTimeStreaming.qtr
2010-03-18 01:53 . 2010-03-18 01:53 57856 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeStreaming.Resources\en.lproj\QuickTimeStreamingLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 11264 ----a-w- c:\program files\QuickTime(2)\QTSystem\QuickTimeStreamingAuthoring.Resources\en.lproj\QuickTimeStreamingAuthoringLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 3584 ----a-w- c:\program files\QuickTime(2)\PictureViewer.Resources\PictureViewer.qtr
2010-03-18 01:53 . 2010-03-18 01:53 34816 ----a-w- c:\program files\QuickTime(2)\PictureViewer.Resources\en.lproj\PictureViewerLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 2312 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\annoanno.pdef
2010-03-18 01:53 . 2010-03-18 01:53 4101 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\moovaudi.pdef
2010-03-18 01:53 . 2010-03-18 01:53 2464 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\moovpres.pdef
2010-03-18 01:53 . 2010-03-18 01:53 106496 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PanelHelperBase.qpa
2010-03-18 01:53 . 2010-03-18 01:53 4164 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PropertyPanels.plist
2010-03-18 01:53 . 2010-03-18 01:53 176128 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PropPanelHelpers.qpa
2010-03-18 01:53 . 2010-03-18 01:53 1468 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\rsrcrsrc.pdef
2010-03-18 01:53 . 2010-03-18 01:53 5036 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\trakaudi.pdef
2010-03-18 01:53 . 2010-03-18 01:53 1109 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\trakhint.pdef
2010-03-18 01:53 . 2010-03-18 01:53 2789 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\trakothr.pdef
2010-03-18 01:53 . 2010-03-18 01:53 4779 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\trakstrm.pdef
2010-03-18 01:53 . 2010-03-18 01:53 9181 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\trakvisl.pdef
2010-03-18 01:53 . 2010-03-18 01:53 3584 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PanelHelperBase.Resources\PanelHelperBase.qtr
2010-03-18 01:53 . 2010-03-18 01:53 3072 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PanelHelperBase.Resources\en.lproj\PanelHelperBaseLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 4608 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PropPanelHelpers.Resources\PropPanelHelpers.qtr
2010-03-18 01:53 . 2010-03-18 01:53 4096 ----a-w- c:\program files\QuickTime(2)\PropertyPanels\PropPanelHelpers.Resources\en.lproj\PropPanelHelpersLocalized.qtr
2010-03-18 01:53 . 2010-03-18 01:53 377040 ----a-w- c:\program files\QuickTime(2)\QTSystem\CFCharacterSetBitmaps.bitmap
2010-03-18 01:53 . 2010-03-18 01:53 84868 ----a-w- c:\program files\QuickTime(2)\QTSystem\CFUnicodeData-B.mapping
2010-03-18 01:53 . 2010-03-18 01:53 84868 ----a-w- c:\program files\QuickTime(2)\QTSystem\CFUnicodeData-L.mapping
2010-03-18 01:53 . 2010-03-18 01:53 221184 ----a-w- c:\program files\QuickTime(2)\QTSystem\CoreVideo.qtx
2010-03-18 01:53 . 2010-03-18 01:53 935850 ----a-w- c:\program files\QuickTime(2)\QTSystem\QTJava.zip
2010-03-18 01:53 . 2010-03-18 01:53 3584 ----a-w- c:\program files\QuickTime(2)\QTSystem\CoreVideo.Resources\CoreVideo.qtr
2010-03-18 01:53 . 2010-03-18 01:53 3072 ----a-w- c:\program files\QuickTime(2)\QTSystem\CoreVideo.Resources\en.lproj\CoreVideoLocalized.qtr


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Aim6"="c:\program files\AIM6\aim6.exe" [2006-11-07 50736]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"KBD"="c:\hp\KBD\KBD.EXE" [2003-02-12 61440]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2004-04-15 233472]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-08-20 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-08-20 118784]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2003-12-09 70776]
"IS CfgWiz"="c:\program files\Common Files\Symantec Shared\cfgwiz.exe" [2004-01-21 124056]
"AGRSMMSG"="AGRSMMSG.exe" [2004-06-30 88363]
"PS2"="c:\windows\system32\ps2.exe" [2003-09-13 98304]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2004-03-04 172032]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2004-05-12 241664]
"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2004-02-18 49152]
"MimBoot"="c:\progra~1\MUSICM~1\MUSICM~2\mimboot.exe" [2006-11-07 8192]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-12-16 185896]
"Logitech Hardware Abstraction Layer"="KHALMNPR.EXE" [2005-05-20 28160]
"AlcxMonitor"="ALCXMNTR.EXE" [2004-09-07 57344]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2006-11-07 110592]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-04-28 142120]
"pbuilder"="c:\documents and settings\Compaq_Owner\Application Data\Microsoft\Internet Explorer\pb32.exe" [2010-07-18 196608]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\Common\Lib\ioloServiceManager.exe [7/17/2010 11:45 PM 704432]
R2 ioloSystemService;iolo System Service;c:\program files\iolo\Common\Lib\ioloServiceManager.exe [7/17/2010 11:45 PM 704432]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [1/11/2007 9:22 AM 24652]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - IOLOFILEINFOLIST
*NewlyCreated* - IOLOSYSTEMSERVICE

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
getPlusHelper REG_MULTI_SZ getPlusHelper
.
Contents of the 'Scheduled Tasks' folder

2010-07-23 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 15:50]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uDefault_Search_URL = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
Trusted Zone: musicmatch.com\online
FF - ProfilePath - c:\documents and settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\unru7csc.default\
FF - prefs.js: browser.search.defaulturl - [You must be registered and logged in to see this link.]
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - plugin: c:\documents and settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\unru7csc.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}\plugins\np_gp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npunagi2.dll

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-07-25 11:14
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(2812)
c:\program files\Logitech\SetPoint\lgscroll.dll
c:\windows\system32\msi.dll
.
Completion time: 2010-07-25 11:17:19
ComboFix-quarantined-files.txt 2010-07-25 15:17
ComboFix2.txt 2010-07-25 14:46
ComboFix3.txt 2010-07-24 03:43

Pre-Run: 26,182,078,464 bytes free
Post-Run: 26,171,895,808 bytes free

- - End Of File - - FB3105381F65542A97B2F6E7250871E9

Laurensum

Rookie Surfer
Rookie Surfer

Posts : 103
Joined : 2009-01-20
Operating System : Windows XP

View user profile

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Mon 26 Jul 2010, 7:06 pm

ESET Online Scan

Please run a free online scan with the ESET Online Scanner
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


[You must be registered and logged in to see this link.] - Get $30 off Kaspersky products.

~DMJ
GeekPolice Academy Manager


Donations/Contributions

DragonMaster Jay

Manager | Tech Officer
Manager | Tech Officer

Posts : 13451
Joined : 2009-09-07
Operating System : Windows 7 Ultimate

View user profile http://www.twitter.com/jaypfoutz

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Tue 27 Jul 2010, 1:22 am

The Eset scan only took a second. Here is the log

ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=0
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=50ef29a8d3e96a46be559d5e91e53b5e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-07-26 02:10:21
# local_time=2010-07-26 10:10:21 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=4864 16777215 100 0 112992350 112992350 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=0
# found=0
# cleaned=0
# scan_time=0
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=0
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=50ef29a8d3e96a46be559d5e91e53b5e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-07-26 02:12:04
# local_time=2010-07-26 10:12:04 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=4864 16777215 100 0 112992453 112992453 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=0
# found=0
# cleaned=0
# scan_time=0
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=0
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=50ef29a8d3e96a46be559d5e91e53b5e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-07-26 02:17:43
# local_time=2010-07-26 10:17:43 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=4864 16777215 100 0 112992792 112992792 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=0
# found=0
# cleaned=0
# scan_time=0

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Tue 27 Jul 2010, 3:41 pm

Hiya! Your logs appear to be clean. If there are no more issues, then we shall clean up!

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:
  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

Please download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Security Check

Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Tell me in your next reply, if you have completed these tasks:
  • Cleaned System Restore
  • Ran OTC
  • Ran TFC
  • Ran Security Check

Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.


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DragonMaster Jay

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 2:47 am

Results of screen317's Security Check version 0.99.4
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
Norton Internet Security
Norton Personal Firewall (Symantec Corporation)
Norton Personal Firewall
iolo technologies' System Mechanic
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player 9 (Out of date Flash Player installed!)
Adobe Flash Player 10.1.53.64
Adobe Reader 6.0.1
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.8)
````````````````````````````````
Process Check:
objlist.exe by Laurent

iolo common lib ioloServiceManager.exe
````````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````


I have completed all of the tasks. However when I was rebooting during the one program it while the computer was attempting to restart a box popped up that send "ending program now" ShellconHiddenWindow. This has been popping up from time to time and I'm not sure what it is.

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 2:49 am

Results of screen317's Security Check version 0.99.4
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
Norton Internet Security
Norton Personal Firewall (Symantec Corporation)
Norton Personal Firewall
iolo technologies' System Mechanic
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player 9 (Out of date Flash Player installed!)
Adobe Flash Player 10.1.53.64
Adobe Reader 6.0.1
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.8)
````````````````````````````````
Process Check:
objlist.exe by Laurent

iolo common lib ioloServiceManager.exe
````````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````


I have completed all of the tasks. However while the computer was attempting to reboot at one point a box popped up that said "ending program now ShellconHiddenWindow". This has been popping up from time to time when restarting the computer and I'm not sure what it means.

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Wed 28 Jul 2010, 5:26 am

It's related to MusicMatch. Do you have that installed?


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DragonMaster Jay

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 5:30 am

It's a possibility that my fiance installed that at one time or another I'm going to check and delete it.

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 5:57 am

I removed the Music Match because it hasn't been used in a few years.

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Wed 28 Jul 2010, 6:16 am

That would be the reason for the popup at the end of the logon session.


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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 6:55 am

Do I need to do anything else or is my system back to normal? Also if I were to go for free antivirus protection on my computer what would you recommend?

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Wed 28 Jul 2010, 7:10 am

Seems to be fine.

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.


If you want a new antivirus, you will have to remove Norton products first. Do you want to do that?


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DragonMaster Jay

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Wed 28 Jul 2010, 10:13 am

Yes I would like to remove Norton because we don't even use it. I removed the Adobe reader but should I also remove the Adobe Manager and Adobe Flash Player too, or just the reader?

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Wed 28 Jul 2010, 2:13 pm

Just the Reader.

Here is the tutorial for Norton removal: [You must be registered and logged in to see this link.]

================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Antivirus/Antispyware

  • Microsoft Security Essentials: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
  • Avira Free: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software.


Firewall

  • Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  • Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • PC Tools Firewall Plus: free and excellent firewall.


Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

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DragonMaster Jay

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Re: Been asking for help for 6 days no with no reply please help

Post by Laurensum on Fri 30 Jul 2010, 1:42 am

I tried the thing to remove Norton but it said it was out of date and to click on the link but then there was an error. I decided to try the Avira antivirus. Thank you so much for all of your help, I truly appreciate it.

Laurensum

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Re: Been asking for help for 6 days no with no reply please help

Post by DragonMaster Jay on Fri 30 Jul 2010, 5:51 am

ok


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Re: Been asking for help for 6 days no with no reply please help

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