PC Infected with malwares ... Please help

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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue Jul 27, 2010 4:25 am

[You must be registered and logged in to see this link.] wrote:Hi.

Could you please try to install Malwarebytes now?

Dear Sneakyone,

I did (installing Malwarebytes) as you told me to .... but still same error(s) as before



Please instruct me what to do next ..

Regards,
SV

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Tue Jul 27, 2010 6:44 am

1. Uninstall Malwarebytes' Anti-Malware using Add or Remove programs in the Control Panel.
2. Restart your computer (very important).
3. Download and run [You must be registered and logged in to see this link.].
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from [You must be registered and logged in to see this link.].


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue Jul 27, 2010 7:49 am

Dear Sneakyone,

I followed your instruction very closely

1) I uninstalled Anti_Malwarebytes
2) Reboot my PC
3) Downloaded mbam-clean.exe & run it
4) Restarted the PC again, downloaded the latest Anti_Malwarebytes (from your link)

Result: The same error(s) show up as I reported before .

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Tue Jul 27, 2010 3:41 pm

Hi.

Please follow the instructions on Section A Issue 15.

[You must be registered and logged in to see this link.]


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue Jul 27, 2010 6:41 pm

Hi Sneakyone,
After installing Microsoft Visual Basic 6.0 Common Controls , it asked for a restart, then I got into this BSOD ... and this message.

STOP: c000021a {Fatal System Error}
The Window Logon Process system process terminated unexpectedly with a status of 0x00000135 (0x00000000 0x00000000).
The system has been shut down."

I tried .. Windows in safe mode => same BSOD => Stuck???

I am on differrent PC to report to you here and do not know what to do next (with the dead PC)???

Any advice would be greatly appreciated .

Regards,
SV

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Tue Jul 27, 2010 7:30 pm

Hi.

Please start up the computer, tap F8, then choose Last Known Good Configuration, then it should boot up.

After that, please system restore back to before you installed the thing that caused the BSOD then we will start from there.

Please tell me how this process goes.


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue Jul 27, 2010 9:52 pm

[You must be registered and logged in to see this link.] wrote:Hi.

Please start up the computer, tap F8, then choose Last Known Good Configuration, then it should boot up.

After that, please system restore back to before you installed the thing that caused the BSOD then we will start from there.

Please tell me how this process goes.

Hi Sneakyone,

I tried ..
Last Known Good Configuration
Safe mode
...
All go into BSOD mode

Regards,
SV


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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Wed Jul 28, 2010 4:00 am

Hi.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Step 1: you need to get the appropriate burning software for this task.

Download [You must be registered and logged in to see this link.]
  • This will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic.
  • See the [You must be registered and logged in to see this link.] page for more info.
Step 2: download the OTLPE REATOGO Windows Recovery Environment.
  • Download [You must be registered and logged in to see this link.] and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Thu Jul 29, 2010 6:51 am

Dear Sneakyone,

Since I need my PC for working and the BSOD problem totally prevents me to use the PC => I could not wait, I used my pretty old back up (Acronis method) to restore, and of course, I lost some of my data as new application programs, some of my works ...etc.... But my computer seems working ok now...

I really appreciated your guidance (I have learned a lot from you) and your time spending to help me and others.

I wish you all the best.

Best regards,
SV

PS: All the best wishes to the staffs of GeekPolice as well. You guys have done an exellent job in helping others.

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Thu Jul 29, 2010 3:25 pm

Hi.

Thanks for the nice comments, you're welcome, glad to help.


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