PC Infected with malwares ... Please help

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Solved PC Infected with malwares ... Please help

Post by song vam on Sun 18 Jul 2010, 10:47 am

First topic message reminder :

Dear Greekplolice Staff,

Problem :
- My PC has an AVG (free version), but it seems not good enough in protecting my PC ... My PC were infected with malwares/spywares/worm....
- I installed Anti_Malwarebytes (Pro version) to scan and remove the infected objects ( but I am not quite sure - my PC is viruses/malwared/ free yet ... since the PC seems not functioning normal as before)
- I tried to uninstal AVG in order to replace it with a better anti_viruses software (I tried Symantec) ... But I can not install and make Symantec working properly (at start up my PC has a blank/black screen) ... I have to start Windows in Safe Mode to uninstall Symantec ...
But since then my PC does not function well anymore .... and I do not know what to do next ?

Please help us and we thank you in advance .

Next post is the log files from OTL ...

song vam

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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue 27 Jul 2010, 3:25 pm

Sneakyone wrote:Hi.

Could you please try to install Malwarebytes now?

Dear Sneakyone,

I did (installing Malwarebytes) as you told me to .... but still same error(s) as before



Please instruct me what to do next ..

Regards,
SV

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Tue 27 Jul 2010, 5:44 pm

1. Uninstall Malwarebytes' Anti-Malware using Add or Remove programs in the Control Panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Tue 27 Jul 2010, 6:49 pm

Dear Sneakyone,

I followed your instruction very closely

1) I uninstalled Anti_Malwarebytes
2) Reboot my PC
3) Downloaded mbam-clean.exe & run it
4) Restarted the PC again, downloaded the latest Anti_Malwarebytes (from your link)

Result: The same error(s) show up as I reported before .

song vam

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Wed 28 Jul 2010, 2:41 am

Hi.

Please follow the instructions on Section A Issue 15.

[You must be registered and logged in to see this link.]


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Wed 28 Jul 2010, 5:41 am

Hi Sneakyone,
After installing Microsoft Visual Basic 6.0 Common Controls , it asked for a restart, then I got into this BSOD ... and this message.

STOP: c000021a {Fatal System Error}
The Window Logon Process system process terminated unexpectedly with a status of 0x00000135 (0x00000000 0x00000000).
The system has been shut down."

I tried .. Windows in safe mode => same BSOD => Stuck???

I am on differrent PC to report to you here and do not know what to do next (with the dead PC)???

Any advice would be greatly appreciated .

Regards,
SV

song vam

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Wed 28 Jul 2010, 6:30 am

Hi.

Please start up the computer, tap F8, then choose Last Known Good Configuration, then it should boot up.

After that, please system restore back to before you installed the thing that caused the BSOD then we will start from there.

Please tell me how this process goes.


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Wed 28 Jul 2010, 8:52 am

Sneakyone wrote:Hi.

Please start up the computer, tap F8, then choose Last Known Good Configuration, then it should boot up.

After that, please system restore back to before you installed the thing that caused the BSOD then we will start from there.

Please tell me how this process goes.

Hi Sneakyone,

I tried ..
Last Known Good Configuration
Safe mode
...
All go into BSOD mode

Regards,
SV


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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Wed 28 Jul 2010, 3:00 pm

Hi.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Step 1: you need to get the appropriate burning software for this task.

Download ISOBurner
  • This will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic.
  • See the instructions page for more info.
Step 2: download the OTLPE REATOGO Windows Recovery Environment.
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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Solved Re: PC Infected with malwares ... Please help

Post by song vam on Thu 29 Jul 2010, 5:51 pm

Dear Sneakyone,

Since I need my PC for working and the BSOD problem totally prevents me to use the PC => I could not wait, I used my pretty old back up (Acronis method) to restore, and of course, I lost some of my data as new application programs, some of my works ...etc.... But my computer seems working ok now...

I really appreciated your guidance (I have learned a lot from you) and your time spending to help me and others.

I wish you all the best.

Best regards,
SV

PS: All the best wishes to the staffs of GeekPolice as well. You guys have done an exellent job in helping others.

song vam

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Solved Re: PC Infected with malwares ... Please help

Post by Sneakyone on Fri 30 Jul 2010, 2:25 am

Hi.

Thanks for the nice comments, you're welcome, glad to help.


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Solved Re: PC Infected with malwares ... Please help

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