Antivir solution pro virus help please

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Antivir solution pro virus help please

Post by showmeglass on Sun 18 Jul 2010, 5:28 am

I have the same virus as everyone else here.
But my problem is I know nothing about PC. I can get it to the safe mode start up but then when it goes back to my home page it is the same page with all the pop up alert message boxes.I can do nothing nothing on my laptop so not sure how people are downloading things to help them out.

Is there anyone out there that can help a PC dummie out here with this ? Please help, I need someone that can walk me through this step by step.
Thanks for any help you can give me.
Down and out in Kansas glass


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Re: Antivir solution pro virus help please

Post by DragonMaster Jay on Sun 18 Jul 2010, 2:10 pm

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:
  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

    Reply to this topic with the word BUMP, or
    see [You must be registered and logged in to see this link.].

  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.

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