Hearing advertisements when no browser window is open

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Hearing advertisements when no browser window is open

Post by liljanjann on Sat 17 Jul 2010, 7:22 pm

Hi, I've been hearing advertisements when no pop-up or browser windows are open. I'm pretty sure my computer is infected with something that is causing this to happen. I've run several anti-virus programs, including Norton Security Suite, Spybot Search & Destroy, and Malwarebytes, which have each detected and fixed several issues. However, I'm still hearing sounds from the advertisements every few minutes. Please let me know how I can fix this! Your help is greatly appreciated!

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Sun 18 Jul 2010, 1:08 pm

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:
  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

    Reply to this topic with the word BUMP, or
    see [You must be registered and logged in to see this link.].

  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.





Download Bootkit Remover to your Desktop.

  • You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip: [You must be registered and logged in to see this link.]
  • After extracing remover.exe to your Desktop, double-click on remover.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator.
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL C
  • Open a Notepad and press CTRL V
  • Post the output back here.


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Mon 19 Jul 2010, 3:44 am

Thank you for your prompt reply. Here is the output from Bootkit Remover:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

\\.\C: -> \\.\PhysicalDrive0
MD5: d4b876239615e81ab805b6a9431ee920
\\.\D: -> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix


Press any key to quit...

liljanjann

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Mon 19 Jul 2010, 4:55 am

Go to Start > Run and enter in the following and hit OK:

"%userprofile%\Desktop\remover.exe" fix \.\PhysicalDrive0


Then, re-run remover.exe and post a new log in your next reply.


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Mon 19 Jul 2010, 11:20 am

After I entered "%userprofile%\Desktop\remover.exe" fix \.\PhysicalDrive0, a window appeared asking me to allow immediate reboot after disinfection, and I clicked "yes." A black screen (remover.exe) appeared with the following data:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

CreateFile() ERROR 2
ERROR: Can't open physical disk device.

Press any key to quit...


Afterwards, my computer did not reboot itself, even though I thought it was supposed to. I'm not sure if I did anything wrong, or if that error message was supposed to show up, but I still re-ran remover.exe and received the following log, which looks exactly the same as the log I had posted previously:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

\\.\C: -> \\.\PhysicalDrive0
MD5: d4b876239615e81ab805b6a9431ee920
\\.\D: -> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix


Press any key to quit...

Please let me know what I need to do next. Thanks so much!

liljanjann

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Mon 19 Jul 2010, 3:29 pm

Try this command in the run box instead:

"%userprofile%\Desktop\remover.exe" fix


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Mon 19 Jul 2010, 5:26 pm

After entering that command in the run box, a black screen appeared with this data:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

USSAGE:
remover.exe fix

Press any key to quit...


Afterward, I ran remover.exe and here is the log from that:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

\\.\C: -> \\.\PhysicalDrive0
MD5: d4b876239615e81ab805b6a9431ee920
\\.\D: -> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix


Press any key to quit...

This log seems to be the same as previous ones. Please let me know what I should do next. Thanks!

liljanjann

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Tue 20 Jul 2010, 4:52 am

Let's try this.

Please open Notepad and enter in the following:
@ECHO OFF
START remover.exe fix \\.\PhysicalDrive0
EXIT
Then, click File > Save as...
Save as remove.bat to the same location as remover.exe.
Choose Save as type... All Files.
Click Save.

Then, exit Notepad.

Double-click on remove.bat.

Allow it to go in to its process.

Once finished, please re-run Remover.exe and post a new log.


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Tue 20 Jul 2010, 10:16 am

After opening remove.bat, I received the following log:


Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

Restoring boot code at \\.\PhysicalDrive0...
ERROR: No standard boot code found for your OS.
You can restore boot code only for Windows XP, Server 2003, Vista, Server 2008 and Windows 7

Press any key to quit...


Then, re-ran remover.exe and received the same log as previous ones:

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
[You must be registered and logged in to see this link.]

\\.\C: -> \\.\PhysicalDrive0
MD5: d4b876239615e81ab805b6a9431ee920
\\.\D: -> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix


Press any key to quit...


Thanks for your continuous help. What should I do next?

liljanjann

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Tue 20 Jul 2010, 2:06 pm

Oh that is not so good.

Please download Stealth MBR Rootkit Detector by GMER from GMER.net, and save to your Desktop.
  • Double-click mbr.exe to start the program.
  • When done scanning, it will save a log on the Desktop called mbr.log.
  • Please post the contents of that log in your next reply.


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Tue 20 Jul 2010, 2:40 pm

Here are the contents of mbr.log:

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, [You must be registered and logged in to see this link.]

device: opened successfully
user: error reading MBR
kernel: MBR read successfully

I'm guessing another error occurred? What should I do next? Thanks!

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Tue 20 Jul 2010, 2:54 pm

Please open Command Prompt (Start > Run and type CMD and press OK [Vista/7: Start search: CMD and press enter])
Enter the following in to the black box, pressing enter after each line:

Code:
mbr -f

exit

Post a log (MBR.log).


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Tue 20 Jul 2010, 3:10 pm

I'm not sure if I'm following the directions properly or typing the code into the black box correctly. After entering "mbr -f", I received this message:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Janet>mbr -f
'mbr' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Janet>

Then, I entered "exit" and created the following mbr.log:

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, [You must be registered and logged in to see this link.]

device: opened successfully
user: error reading MBR
kernel: MBR read successfully

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Re: Hearing advertisements when no browser window is open

Post by DragonMaster Jay on Tue 20 Jul 2010, 3:13 pm

Make sure MBR.exe is on your Desktop, then do this:

In Command Prompt, type these, pressing enter after each line:

cd C:\Users\Janet\desktop
mbr.exe -f
exit



It should launch a log afterward.


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Re: Hearing advertisements when no browser window is open

Post by liljanjann on Tue 20 Jul 2010, 3:20 pm

The same log launches after I type in Command Prompt:

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, [You must be registered and logged in to see this link.]

device: opened successfully
user: error reading MBR
kernel: MBR read successfully

liljanjann

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