Browser crashes when opening

View previous topic View next topic Go down

Solved Browser crashes when opening

Post by thebob666 on Wed Jul 14, 2010 2:44 pm

Hi, I'm trying to fix a problem that my parents are having with their browsers on their desktop running XP. I'm several states away, so I can only go on what they've told me and what I can do via remote assistance. According to my father, he was using Firefox when he "clicked some link" and "saw a message about an update." The next time they tried to use the computer, firefox crashed when opening. I've also had them try IE and that also crashes when opening, but they do have a working connection.
I had them run their AVG anti-virus scan and it found 3 malware that were deleted (not sure what). I'm not exactly sure what other setup they have since it's been awhile since I set it up for them. They can connect with a laptop and download any programs that are needed as well. Any help would be appreciated.

thebob666
Beginner
Beginner

Posts Posts : 2
Joined Joined : 2010-07-14
OS OS : XP
Points Points : 23363
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Re: Browser crashes when opening

Post by houndmom on Wed Jul 14, 2010 9:25 pm

Hello and welcome to GeekPolice!! We are glad you are here!
Please read this
Then you need to open a new topic here.

These guys will help you with your problem as soon as they can.


If we have helped you, Please consider helping us,  make a donation.

Helping fight malware.

houndmom
Leader's Leader
Leader's Leader

Posts Posts : 1053
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Windows 7 ultimate
Protection Protection : Bitdefender Total Security 2010
Points Points : 29747
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Re: Browser crashes when opening

Post by thebob666 on Fri Jul 16, 2010 12:02 pm

I connected to their computer and everything works as normal. I'm not sure what the cause or solution was.

thebob666
Beginner
Beginner

Posts Posts : 2
Joined Joined : 2010-07-14
OS OS : XP
Points Points : 23363
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum