PC keeps freezing

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PC keeps freezing

Post by chris1nz on 12th July 2010, 11:49 pm

Hi im not sure if this is in the right section but my Dad's computer keeps freezing all the time. i have run an AVG scan and defragged but it hasnt done anything.

any suggestions?

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Re: PC keeps freezing

Post by Dr Jay on 13th July 2010, 6:19 am

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:
  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

    Reply to this topic with the word BUMP, or
    see [You must be registered and logged in to see this link.].

  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.





Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


Dr. Jay (DJ)


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Re: PC keeps freezing

Post by chris1nz on 13th July 2010, 7:13 am

i did everything combofix instructions said however the 1st screen that says ComboFix is Preparing to Run does not come up.

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Re: PC keeps freezing

Post by Dr Jay on 13th July 2010, 7:48 pm

Does it fully run?


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Re: PC keeps freezing

Post by chris1nz on 14th July 2010, 12:41 am

i left it for about 10mins with nothing happening. the combofix load bar started up then when it got to full it disappeared and nothing else happened.

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Re: PC keeps freezing

Post by chris1nz on 14th July 2010, 1:07 am

i left it for sometime and i could hear my pc thinking but can see nothing on the screen. i attempted to restart to see if there was a program running and it says that C:\32788R22FWJFW\cmd.cfxxe is running. im assuming thats combofix. I thought there were suppose to be a few prompts that i have to accept but i cant see anything to do so.

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Re: PC keeps freezing

Post by Dr Jay on 14th July 2010, 7:18 pm

Did it create a log: C:\ComboFix.txt ?


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Re: PC keeps freezing

Post by chris1nz on 15th July 2010, 7:33 am

no created nothing

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Re: PC keeps freezing

Post by Dr Jay on 15th July 2010, 6:57 pm

Please download [You must be registered and logged in to see this link.] and install it. If you already have it, no need to reinstall.

Then, download [You must be registered and logged in to see this link.] and save the setup to your Desktop.

  • Right-click on the RootkitUnhooker setup and mouse-over 7-Zip then click Extract to "RKU***"
  • Once that is done, enter the folder, and double-click on the setup file. Navigate through setup and finish.
  • Once that is done, you will see another folder that was created inside the RKU folder. Enter that folder, and double-click on the randomly named file. (It will be alpha-numeric and have an EXE extension on it.)
  • It will initialize itself and load the scanner. It will also install its driver. Please wait for the interface to begin.
  • Once inside the interface, do not fix anything. Click on the Report tab.
  • Next, click on the Scan button and a popup will show. Make sure all are checked, then click on OK. It will begin scanning. When it gets to the Files tab, it will ask you what drives to scan. Just select C:\ and hit OK.
  • It will finish in about 5 minutes or a little longer depending on how badly infected the system is, or if your security software is enabled.
  • When finished, it will show the report in the Report tab. Please copy all of it, and post it in your next reply. Depending on how large the log is, you may have to use two or three posts to get all the information in.


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Re: PC keeps freezing

Post by chris1nz on 15th July 2010, 11:50 pm

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>SSDT State
==============================================
ntkrnlpa.exe-->NtOpenProcess, Type: Address change 0x805CB3FA-->B5C03670 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
ntkrnlpa.exe-->NtTerminateProcess, Type: Address change 0x805D2982-->B5C03720 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
ntkrnlpa.exe-->NtTerminateThread, Type: Address change 0x805D2B7C-->B5C037C0 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
ntkrnlpa.exe-->NtWriteVirtualMemory, Type: Address change 0x805B4378-->B5C03860 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
==============================================
>Shadow
==============================================
win32k.sys-->NtUserGetAsyncKeyState, Type: Address change 0xBF83C845-->B5C02BE0 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
win32k.sys-->NtUserGetKeyboardState, Type: Address change 0xBF8A0C8F-->B5C02B20 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
win32k.sys-->NtUserGetKeyState, Type: Address change 0xBF81C763-->B5C02B70 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
win32k.sys-->NtUserSetWindowsHookEx, Type: Address change 0xBF8A0D4F-->B5C02A90 [C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys]
==============================================
>Processes
==============================================
0x8A7BF830 [4] System
0x89B01DA0 [160] C:\Program Files\AVG\AVG9\avgcsrvx.exe (AVG Technologies CZ, s.r.o., AVG Scanning Core Module - Server Part)
0x899A6DA0 [652] C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE (Microsoft Corporation, Machine Debug Manager)
0x8A2BC9E0 [928] C:\WINDOWS\system32\smss.exe (Microsoft Corporation, Windows NT Session Manager)
0x898A8DA0 [948] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\Application\chrome.exe (Google Inc., Google Chrome)
0x89806520 [956] C:\Program Files\AVG\AVG9\avgcsrvx.exe (AVG Technologies CZ, s.r.o., AVG Scanning Core Module - Server Part)
0x899DEB98 [960] C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe (Microsoft Corporation, SQL Server Windows NT)
0x8A333410 [980] C:\WINDOWS\system32\csrss.exe (Microsoft Corporation, Client Server Runtime Process)
0x8A338DA0 [1004] C:\WINDOWS\system32\winlogon.exe (Microsoft Corporation, Windows NT Logon Application)
0x8A2EABC0 [1048] C:\WINDOWS\system32\services.exe (Microsoft Corporation, Services and Controller app)
0x8A30E9E0 [1060] C:\WINDOWS\system32\lsass.exe (Microsoft Corporation, LSA Shell (Export Version))
0x8A32ABC0 [1260] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x898B4838 [1268] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\Application\chrome.exe (Google Inc., Google Chrome)
0x8A242800 [1348] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x8A2838B0 [1472] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x8999F498 [1496] C:\WINDOWS\system32\nvsvc32.exe (NVIDIA Corporation, NVIDIA Driver Helper Service, Version 169.21)
0x89A10B28 [1556] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x8A2F6440 [1580] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x89A26DA0 [1600] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (Apple Inc., Apple Mobile Device Service)
0x899C8DA0 [1612] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x89AAFB98 [1656] C:\Program Files\AVG\AVG9\avgwdsvc.exe (AVG Technologies CZ, s.r.o., AVG Watchdog Service)
0x89A26918 [1708] C:\Program Files\AVG\AVG9\avgfws9.exe (AVG Technologies CZ, s.r.o., AVG Firewall Service)
0x8A2E6BC0 [1724] C:\WINDOWS\system32\svchost.exe (Microsoft Corporation, Generic Host Process for Win32 Services)
0x8A5C16E8 [1820] C:\Program Files\AVG\AVG9\avgchsvx.exe (AVG Technologies CZ, s.r.o., AVG Cache Server)
0x8A26FDA0 [1828] C:\Program Files\AVG\AVG9\avgrsx.exe (AVG Technologies CZ, s.r.o., AVG Resident Shield Service)
0x89A1A990 [1924] C:\Program Files\Bonjour\mDNSResponder.exe (Apple Inc., Bonjour Service)
0x89B36020 [1984] C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation, Spooler SubSystem App)
0x89B3D9E0 [2012] C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe (AVG Technologies CZ, s.r.o., AVG IDS application)
0x899D6020 [2084] C:\Program Files\iPod\bin\iPodService.exe (Apple Inc., iPodService Module (32-bit))
0x8997FDA0 [2092] C:\Program Files\AVG\AVG9\avgam.exe (AVG Technologies CZ, s.r.o., AVG Alert Manager)
0x8992F020 [2168] C:\Program Files\AVG\AVG9\avgnsx.exe (AVG Technologies CZ, s.r.o., AVG Network scanner Service)
0x89B8D5B8 [2584] C:\Program Files\AVG\AVG9\avgcsrvx.exe (AVG Technologies CZ, s.r.o., AVG Scanning Core Module - Server Part)
0x89A056A0 [2748] C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc., LogMeIn Desktop Application)
0x89916B28 [3072] C:\WINDOWS\system32\alg.exe (Microsoft Corporation, Application Layer Gateway Service)
0x89865020 [3104] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\Application\chrome.exe (Google Inc., Google Chrome)
0x89B426A0 [3240] C:\Program Files\AVG\AVG9\avgscanx.exe (AVG Technologies CZ, s.r.o., AVG Command-line Scanning Utility)
0x89AEE3B8 [3268] C:\WINDOWS\RTHDCPL.EXE (Realtek Semiconductor Corp., Realtek HD Audio Control Panel)
0x898B1B28 [3292] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\Application\chrome.exe (Google Inc., Google Chrome)
0x89B123B0 [3296] C:\WINDOWS\ltmsg.exe (Agere Systems, ltmsg)
0x89B82020 [3316] C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSMonitor.exe (AVG Technologies CZ, s.r.o., AVG IDS application)
0x898B1788 [3364] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\Application\chrome.exe (Google Inc., Google Chrome)
0x8A6B2020 [3384] C:\Program Files\Telstra\BigPond Wireless Broadband 2.0\BigPond_CM.exe (Telstra, Connection Manager)
0x89C07020 [3424] C:\PROGRA~1\AVG\AVG9\avgtray.exe (AVG Technologies CZ, s.r.o., AVG Tray Monitor)
0x89AD0B98 [3612] C:\Program Files\iTunes\iTunesHelper.exe (Apple Inc., iTunesHelper)
0x89B65020 [3652] C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation, CTF Loader)
0x89AEEB38 [3684] C:\WINDOWS\system32\rundll32.exe (Microsoft Corporation, Run a DLL as an App)
0x8997ADA0 [3772] C:\WINDOWS\explorer.exe (Microsoft Corporation, Windows Explorer)
0x89A05B98 [3816] C:\Program Files\LogMeIn\x86\LMIGuardian.exe (LogMeIn, Inc., LMIGuardian)
0x8974DB28 [4632] C:\Program Files\DAP\DAP.exe (Speedbit Ltd., Download Accelerator Plus (DAP))
0x89796020 [5120] C:\Documents and Settings\Kelly D Ambrose\Desktop\MustBeRandomlyNamed\GMktn.exe (UG North, RKULE, SR2 Normandy)
==============================================
>Drivers
==============================================
0xB8DDB000 C:\WINDOWS\system32\DRIVERS\nv4_mini.sys 7438336 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 169.21 )
0xBF012000 C:\WINDOWS\System32\nv4_disp.dll 5775360 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 169.21 )
0xB644D000 C:\WINDOWS\system32\drivers\RtkHDAud.sys 5185536 bytes (Realtek Semiconductor Corp., Realtek(r) High Definition Audio Function Driver)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2150400 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2150400 bytes
0x804D7000 RAW 2150400 bytes
0x804D7000 WMIxWDM 2150400 bytes
0xBF800000 Win32k 1851392 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1851392 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xB9E43000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xB6091000 C:\WINDOWS\system32\DRIVERS\Wdf01000.sys 503808 bytes (Microsoft Corporation, WDF Dynamic)
0xB6140000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB8CA1000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xB634D000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB56C5000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)
0xBFFA0000 C:\WINDOWS\System32\ATMFD.DLL 286720 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xB5228000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xB6313000 C:\WINDOWS\System32\Drivers\avgtdix.sys 237568 bytes (AVG Technologies CZ, s.r.o., AVG Network connection watcher)
0xB610C000 C:\WINDOWS\System32\Drivers\avgldx86.sys 212992 bytes (AVG Technologies CZ, s.r.o., AVG AVI Loader Driver)
0xB9F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB585C000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB9E16000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xB61B0000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB5A69000 C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSDriver.sys 163840 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Driver.)
0xB8D9F000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows (R) Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xB629D000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB62C5000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xB5561000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xB6429000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB8D5E000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB8D27000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xB627B000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806E4000 ACPI_HAL 134400 bytes
0x806E4000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB9EF9000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB9F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xB8D82000 C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys 118784 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )
0xB9DFC000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB9F31000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB6001000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xB9F19000 C:\WINDOWS\system32\DRIVERS\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)
0xB9ED0000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB8D10000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xB5033000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xB8D4A000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xB8DC7000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xB63A6000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xB9EE7000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB9F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB8CFF000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xBA188000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xBA208000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xBA168000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)
0xBA0B8000 ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)
0xBA1D8000 C:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xB9573000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)
0xBA298000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xBA218000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xB54E9000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xBA2E8000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBA0C8000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)
0xBA108000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xBA1E8000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xBA228000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xBA0E8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xB9513000 C:\WINDOWS\system32\DRIVERS\WDFLDR.SYS 53248 bytes (Microsoft Corporation, WDFLDR)
0xBA128000 avgrkx86.sys 49152 bytes (AVG Technologies CZ, s.r.o., AVG Anti-Rootkit Driver)
0xBA248000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xB9553000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xBA1F8000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xBA0D8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xBA238000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xBA118000 sbp2port.sys 45056 bytes (Microsoft Corporation, SBP-2 Protocol Driver)
0xB5D91000 C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSFilter.sys 40960 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Filter Driver.)
0xB5C01000 C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys 40960 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Loader Driver.)
0xBA0A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xB5B19000 C:\WINDOWS\system32\drivers\LMIRfsDriver.sys 40960 bytes (LogMeIn, Inc., LogMeIn Rfs Drivemap Driver)
0xBA278000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xBA268000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xBA138000 AVGIDSxx.sys 36864 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Helper Driver.)
0xBA0F8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xB9523000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xBA1C8000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xBA258000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xB9563000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB3D3D000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xB9583000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xBA460000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xBA370000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xBA388000 C:\WINDOWS\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xBA430000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xBA458000 C:\WINDOWS\system32\DRIVERS\avgfwdx.sys 28672 bytes (AVG Technologies CZ, s.r.o., AVG Firewall intermediate miniport driver)
0xBA438000 C:\WINDOWS\system32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xBA4B0000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xBA3C8000 C:\WINDOWS\system32\DRIVERS\NuidFltr.sys 28672 bytes (Microsoft Corporation, Filter Driver for Microsoft Hardware HID Non-User Input Data)
0xBA328000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xBA398000 C:\WINDOWS\system32\DRIVERS\usbprint.sys 28672 bytes (Microsoft Corporation, USB Printer driver)
0xBA380000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)
0xBA378000 C:\WINDOWS\System32\Drivers\avgmfx86.sys 24576 bytes (AVG Technologies CZ, s.r.o., AVG Resident Shield Minifilter Driver)
0xBA450000 C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0xBA338000 iteraid.sys 24576 bytes (Integrated Technology Express, Inc., ITE IT8212 ATA RAID SCSI miniport)
0xBA440000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xBA488000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xBA428000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xBA348000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xBA448000 C:\WINDOWS\System32\DRIVERS\dvd43llh.sys 20480 bytes (RIF, dvd43llh.sys)
0xBA4A0000 C:\WINDOWS\system32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xBA368000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xBA330000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xBA470000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xBA478000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel(R) mini-port/call-manager driver)
0xBA480000 C:\WINDOWS\system32\DRIVERS\swivspnt.sys 20480 bytes (Sierra Wireless Inc., Sierra Wireless Virtual Serial Port Driver)
0xBA468000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xBA410000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB9DB4000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB5CF5000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xB9DCC000 C:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xB641D000 C:\WINDOWS\system32\DRIVERS\usbscan.sys 16384 bytes (Microsoft Corporation, USB Scanner Driver)
0xBA4B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB62EF000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xB6405000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB63FD000 C:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xB9DBC000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xBA598000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xBA612000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xBA5B2000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xBA610000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xBA5A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xBA614000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xBA5CA000 C:\Program Files\LogMeIn\x86\RaInfo.sys 8192 bytes (LogMeIn, Inc., RemotelyAnywhere Kernel Information Provider)
0xBA616000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xBA5F2000 C:\WINDOWS\System32\Drivers\RootMdm.sys 8192 bytes (Microsoft Corporation, Legacy Non-Pnp Modem Device Driver)
0xBA5F4000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xBA5FA000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xBA5AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xBA7F5000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xBA695000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xBA7F4000 C:\WINDOWS\system32\DRIVERS\lmimirr.sys 4096 bytes (LogMeIn, Inc., LogMeIn Mirror Miniport Driver)
0xBA6F1000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xBA670000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
==============================================
>Stealth
==============================================
==============================================
>Files
==============================================
!-->[Hidden] C:\Documents and Settings\All Users\Application Data\avg9\Antispam\sc17.bin.incr.2010.07.15.13.01.01
!-->[Hidden] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_00015d
!-->[Hidden] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_00015e
!-->[Hidden] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_00015f
!-->[Hidden] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_000160
!-->[Hidden] C:\Documents and Settings\Kelly D Ambrose\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_000161
!-->[Hidden] C:\Program Files\DAP\Temp\ADS1C.tmp
!-->[Hidden] C:\WINDOWS\Temp\4013c88f-3250-41f1-9bad-787ee730fc11.tmp
==============================================
>Hooks
==============================================
ntkrnlpa.exe+0x0002D654, Type: Inline - RelativeJump 0x80504654-->80504690 [ntkrnlpa.exe]
ntkrnlpa.exe+0x0006ECAE, Type: Inline - RelativeJump 0x80545CAE-->80545CB5 [ntkrnlpa.exe]
[3104]chrome.exe-->ntdll.dll-->NtOpenProcessToken, Type: Inline - RelativeCall 0x7C90D614-->00000000 [unknown_code_page]
[3104]chrome.exe-->ntdll.dll-->NtOpenThreadTokenEx, Type: Inline - RelativeCall 0x7C90D684-->00000000 [unknown_code_page]
[3104]chrome.exe-->ntdll.dll-->NtQueryFullAttributesFile, Type: Inline - RelativeCall 0x7C90D7B4-->00000000 [unknown_code_page]
[3292]chrome.exe-->ntdll.dll-->NtOpenProcessToken, Type: Inline - RelativeCall 0x7C90D614-->00000000 [unknown_code_page]
[3292]chrome.exe-->ntdll.dll-->NtOpenThreadTokenEx, Type: Inline - RelativeCall 0x7C90D684-->00000000 [unknown_code_page]
[3292]chrome.exe-->ntdll.dll-->NtQueryFullAttributesFile, Type: Inline - RelativeCall 0x7C90D7B4-->00000000 [unknown_code_page]
[3772]explorer.exe-->advapi32.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x77DD1218-->00000000 [shimeng.dll]
[3772]explorer.exe-->gdi32.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x77F110B4-->00000000 [shimeng.dll]
[3772]explorer.exe-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x01001268-->00000000 [shimeng.dll]
[3772]explorer.exe-->shell32.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x7C9C15A4-->00000000 [shimeng.dll]
[3772]explorer.exe-->user32.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x7E41133C-->00000000 [shimeng.dll]
[3772]explorer.exe-->wininet.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x3D9314B0-->00000000 [shimeng.dll]
[3772]explorer.exe-->ws2_32.dll-->kernel32.dll-->GetProcAddress, Type: IAT modification 0x71AB109C-->00000000 [shimeng.dll]
[4512]chrome.exe-->ntdll.dll-->NtOpenProcessToken, Type: Inline - RelativeCall 0x7C90D614-->00000000 [unknown_code_page]
[4512]chrome.exe-->ntdll.dll-->NtOpenThreadTokenEx, Type: Inline - RelativeCall 0x7C90D684-->00000000 [unknown_code_page]
[4512]chrome.exe-->ntdll.dll-->NtQueryFullAttributesFile, Type: Inline - RelativeCall 0x7C90D7B4-->00000000 [unknown_code_page]


!!POSSIBLE ROOTKIT ACTIVITY DETECTED!! =)

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Re: PC keeps freezing

Post by chris1nz on 15th July 2010, 11:52 pm

i hope this works. i couldnt get it to work the way your instructions explained. whenever i tried extracting using 7zip it would say can not open file C:......\RkU3******.exe as archive.


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Re: PC keeps freezing

Post by Dr Jay on 17th July 2010, 6:09 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Copy and paste the entire report in your next reply.


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Re: PC keeps freezing

Post by chris1nz on 21st July 2010, 4:50 am

Malwarebytes' Anti-Malware 1.46
[You must be registered and logged in to see this link.]

Database version: 4334

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

21/07/2010 2:48:39 PM
mbam-log-2010-07-21 (14-48-39).txt

Scan type: Quick scan
Objects scanned: 151238
Time elapsed: 6 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: PC keeps freezing

Post by Dr Jay on 21st July 2010, 5:42 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: PC keeps freezing

Post by chris1nz on 22nd July 2010, 2:25 am

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f0f4064c7953024a8909b5e9faf2163f
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-07-21 08:23:05
# local_time=2010-07-21 06:23:05 (+1000, AUS Eastern Standard Time)
# country="Australia"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1031 16777173 100 92 0 6508548 0 0
# compatibility_mode=5892 16776574 100 100 125056732 136012096 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=115110
# found=3
# cleaned=3
# scan_time=5368
C:\Documents and Settings\Phil\My Documents\My Music\circus briteny spears.mp3 a variant of WMA/TrojanDownloader.GetCodec.gen trojan (cleaned - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\Phil\My Documents\My Music\everything pmoney.wma probably a variant of Win32/Agent trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\Phil\My Documents\My Music\its on nesian mystik.wma probably a variant of Win32/Agent trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

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Re: PC keeps freezing

Post by Dr Jay on 22nd July 2010, 7:02 am

Hiya! Your logs appear to be clean. If there are no more issues, then we shall clean up!

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:
  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Security Check

Please download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Tell me in your next reply, if you have completed these tasks:
  • Cleaned System Restore
  • Ran OTC
  • Ran TFC
  • Ran Security Check

Also, let me know how your computer is running, and don't forget to post the contents of the Security Check log.


Dr. Jay (DJ)


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Re: PC keeps freezing

Post by chris1nz on 23rd July 2010, 3:42 am

Results of screen317's Security Check version 0.99.4
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG 9.0
```````````````````````````````
Anti-malware/Other Utilities Check:

Windows Defender Signatures
Windows Defender
Adobe Flash Player 10.1.53.64
Adobe Reader 9.3.3
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
````````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

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Re: PC keeps freezing

Post by chris1nz on 23rd July 2010, 3:42 am

i did all 4 steps

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Re: PC keeps freezing

Post by Dr Jay on 23rd July 2010, 6:07 am

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


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Re: PC keeps freezing

Post by chris1nz on 23rd July 2010, 7:24 am

thankyou for your help Jay. this is the 2nd time GeekPolice have come to my aid =D cheers

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Re: PC keeps freezing

Post by Dr Jay on 23rd July 2010, 6:35 pm

You're welcome. Glad we could help. Smile


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