Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by vascanj on Mon Jul 12, 2010 7:16 pm

So, a few days ago, I was on an application that I downloaded, called PalTalk Scene. It is a chatroom application, similar to skype, except that ads appear in the chatrooms. 2 days ago, I used it, and a rouge ad made AV Antivirus soft install on my computer. It just popped out of nowhere. I followed your instructions, but it's not letting me go into safe mode with networking, so I put the installations and the programs onto a CD and tried to transfer it to the infected computer while it is in safe mode. But it's NOT LETTING ME INSTALL. WHAT DO I DO? I NEED TO GET THIS VIRUS OFF BECAUSE THAT WINDOWS COMPUTER HAS MY MOST IMPORTANT FILES ON IT. HELP!!!

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Re: Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by Sneakyone on Mon Jul 12, 2010 7:23 pm

Hi, Welcome to GeekPolice.net! Smile

Please download and run RKill.

[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.]

  • Save it to your Desktop.
  • Double click the RKill desktop icon.
  • It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  • Please post its log in your next reply.
  • After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.

=========

Please download [You must be registered and logged in to see this link.] to your Desktop. (If you already have it downloaded, then just follow the instructions below).
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\*.sys
    %systemroot%\system32\drivers\*.dll
    %systemroot%\system32\drivers\*.ini
    %systemroot%\system32\drivers\*.exe
    %SYSTEMDRIVE%\*.*
    %PROGRAMFILES%\*.
    %appdata%\*.*
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    disk.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    usbstor.sys
    /md5stop
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs


  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) and paste (Edit->Paste) the contents of these files, one at a time


Note: in the event that OTL fails to run, please use alternate download links to try again:

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]


I'm livin' life in the fast lane.

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Re: Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by vascanj on Mon Jul 12, 2010 7:46 pm

How would i do it though? I can't connect to the internet on that computer because it's not letting me in on Safe Mode with networking, only just regular safe mode. So, It's not working. I'm currently in regular safe mode as we speak, typing this from the clean MAC, and running my old version of norton anti-virus... It's not letting picking up anything infected as of now, what do I do?

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Re: Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by Sneakyone on Mon Jul 12, 2010 11:12 pm

Hi, Smile

Could you please transfer them over to the infected machine using a USB drive?


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Re: Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by vascanj on Tue Jul 13, 2010 5:04 pm

That's just it though. I TRIED that. But the program needs to be updated in order to work, and in order to update, we need internet. So what now?

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Re: Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post by Sneakyone on Tue Jul 13, 2010 9:14 pm

Hi, Smile

What do you mean by "The program needs to be updated"? OTL or Rkill shouldn't need to be updated or connected to the internet to use.


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